At a Glance
- Tasks: Manage membership operations and enhance member experiences across golf, leisure, and events.
- Company: Join the prestigious Brocket Hall, home to championship golf courses and a state-of-the-art gym.
- Benefits: Enjoy pension plans, staff discounts, and opportunities for training and development.
- Other info: Dynamic role with opportunities for growth in a vibrant environment.
- Why this job: Be part of an innovative team transforming fitness and leisure while engaging with passionate members.
- Qualifications: Experience in membership management and excellent communication skills are essential.
The predicted salary is between 29700 - 36300 £ per year.
Brocket Hall is the prestigious home of two championship golf courses, a world-class Academy, the renowned Phil Kenyon Putting Studio, and a premier par 3 academy with a short game area. We are thrilled to announce our partnership with Technology and the launch of our new gym in June, which will feature state-of-the-art facilities and advanced technologies designed to introduce an innovative approach to fitness and healthier living while also improving golfers' performance. We are seeking a passionate Membership Manager to join our team.
This role is to manage the end-to-end membership operation and member experience across Golf, Leisure, Academy and Racquets. This includes onboarding, renewals, billing and payment administration, member communications, and the delivery of member social events. The role is also responsible for proactively driving member retention, upgrades, and incremental revenue through structured engagement and upselling.
Requirements
- Membership onboarding and management
- Own the onboarding process for all new members, ensuring a smooth, premium experience from point of sale through to active membership.
- Set up and maintain accurate membership records in the membership management system, ensuring all details and access are correct.
- Work closely with Golf Operations, Academy, Leisure and Racquets teams to ensure members receive consistent, high-quality service throughout their journey.
- Renewals
- Manage the renewals process end-to-end: planning, communications, follow-up and completion on time.
- Manage membership billing and payments in line with company procedures, working closely with Finance on accuracy and outstanding balances.
- Relationships, retention and upgrades
- Be a key point of contact for members, handling queries and following issues through to resolution.
- Keep members engaged throughout the year through planned communication and touchpoints.
- Proactively spot upgrade/upsell opportunities and act on them in line with the membership offer.
- Member events
- Plan and deliver a calendar of member social events and engagement activity.
- Coordinate with Operations and F&B to ensure events are well organised, well communicated and delivered to a high standard.
- Gather feedback to improve participation and member satisfaction.
- Systems, reporting and standards
- Keep membership records accurate across all systems (CRM/membership management systems and billing records).
- Provide regular reporting on membership numbers, renewals, upgrades and engagement.
- Handle member data responsibly and in line with GDPR and confidentiality requirements.
Benefits
- Pension Plans
- Access to golf facilities
- Staff discount on leisure membership
- Staff discounts on retail and food & beverage
- Opportunities for training and development
Membership Manager (Golf & Leisure) in Welwyn Garden City employer: Brocket Hall Holding
Brocket Hall is an exceptional employer for those seeking a rewarding career in hospitality, offering a vibrant work culture where professionalism and genuine service are at the forefront. With opportunities for personal and professional growth, employees benefit from complimentary access to golf facilities, a pension plan, and generous staff discounts, all while working in a stunning estate environment that values teamwork and high standards of service.
StudySmarter Expert Advice🤫
We think this is how you could land Membership Manager (Golf & Leisure) in Welwyn Garden City
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Brocket Hall Holding. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Brocket Hall Holding
Don't be shy about reaching out to Brocket Hall Holding directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Membership Manager (Golf & Leisure) in Welwyn Garden City
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Brocket Hall Holding and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Brocket Hall Holding
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
