At a Glance
- Tasks: Manage membership operations and enhance member experiences across golf, leisure, and events.
- Company: Join the prestigious Brocket Hall, home to championship golf courses and a new state-of-the-art gym.
- Benefits: Enjoy access to facilities, employee discounts, and training opportunities.
- Other info: Flexible working hours with opportunities for career growth.
- Why this job: Be part of an innovative team that promotes fitness and enhances member engagement.
- Qualifications: Experience in membership management and a passion for golf and fitness.
The predicted salary is between 30000 - 40000 € per year.
Brocket Hall is the prestigious home of two championship golf courses, a world-class driving range, the renowned Phil Kenyon Putting Studio, and a premier par 3 academy with a short game area. We are thrilled to announce our partnership with Technology and the upcoming launch of our new gym in April, which will feature state-of-the-art facilities and advanced technologies designed to introduce an innovative approach to fitness and healthier living while also improving golfers' performance. We are seeking a passionate Golf and Leisure Membership Manager to join our team.
This role is to manage the end-to-end membership operation and member experience across Golf, Leisure, Academy and Racquets. This includes onboarding, renewals, billing and payment administration, member communications, and the delivery of member social events. The role is also responsible for proactively driving member retention, upgrades, and incremental revenue through structured engagement and upselling.
Key Responsibilities:- Membership onboarding and management: Own the onboarding process for all new members, ensuring a smooth, premium experience from point of sale through to active membership. Set up and maintain accurate membership records in the membership management system, ensuring all details and access are correct. Work closely with Golf Operations, Academy, Leisure and Racquets teams to ensure members receive consistent, high-quality service throughout their journey.
- Renewals: Manage the renewals process end-to-end: planning, communications, follow-up and completion on time. Manage membership billing and payments in line with company procedures, working closely with Finance on accuracy and outstanding balances.
- Relationships, retention and upgrades: Be a key point of contact for members, handling queries and following issues through to resolution. Keep members engaged throughout the year through planned communication and touchpoints. Proactively spot upgrade/upsell opportunities and act on them in line with the membership offer.
- Member events: Plan and deliver a calendar of member social events and engagement activity. Coordinate with Operations and F&B to ensure events are well organised, well communicated and delivered to a high standard. Gather feedback to improve participation and member satisfaction.
- Systems, reporting and standards: Keep membership records accurate across all systems (CRM/membership management systems and billing records). Provide regular reporting on membership numbers, renewals, upgrades and engagement. Handle member data responsibly and in line with GDPR and confidentiality requirements.
- Experienced membership or customer account manager from a premium environment (golf, leisure, hospitality, private club, fitness).
- Naturally organised and detail-focused, especially with onboarding, renewals, payments and keeping records accurate.
- Confident communicator who builds strong member relationships quickly and handles member queries and concerns professionally.
- Commercial mindset: spots opportunities to upgrade/upsell and improves retention through proactive engagement.
- Comfortable with membership systems/CRM and reporting and works well across departments to get things delivered properly.
- Passion in golf and fitness, with a natural enthusiasm for the member experience.
- Flexible to work weekday, weekends and bank holidays.
- Access to golf and leisure facilities (contingent upon successful completion of the probationary period).
- Employee discounts on retail and food & beverage.
- Opportunities for training and development.
Golf & Leisure Membership Manager in Hatfield employer: Brocket Hall Holding
Brocket Hall is an exceptional employer, offering a vibrant work culture that prioritises employee growth and development within the prestigious setting of our championship golf courses and state-of-the-art leisure facilities. As a Golf & Leisure Membership Manager, you will enjoy access to exclusive amenities, employee discounts, and the opportunity to engage with a passionate community, all while contributing to a premium member experience that fosters long-term relationships and satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Golf & Leisure Membership Manager in Hatfield
✨Tip Number 1
Network like a pro! Get out there and connect with people in the golf and leisure industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to current members or employees at Brocket Hall. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show your passion for golf and fitness during interviews. Share your experiences and how they relate to member engagement and retention. This will help you stand out as someone who truly understands the member experience and is excited about contributing to it.
✨Tip Number 3
Prepare for your interview by researching Brocket Hall’s membership offerings and recent developments. Being knowledgeable about their services and upcoming gym launch will show that you’re genuinely interested and ready to hit the ground running.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and are familiar with our processes. Let’s get you that dream job!
We think you need these skills to ace Golf & Leisure Membership Manager in Hatfield
How to prepare for a job interview at Brocket Hall Holding
✨Know Your Golf and Leisure Stuff
Make sure you brush up on your knowledge of golf, leisure activities, and the specific offerings at Brocket Hall. Familiarise yourself with their facilities, like the championship courses and the new gym. This will show your passion for the role and help you connect with the interviewers.
✨Showcase Your Organisational Skills
Since the role involves managing memberships and events, be ready to discuss your organisational strategies. Prepare examples of how you've successfully managed onboarding processes or member communications in previous roles. Highlight your attention to detail and how it contributes to a premium member experience.
✨Demonstrate Your Communication Prowess
As a key point of contact for members, strong communication skills are essential. Practice articulating how you've handled member queries or resolved issues in the past. Use specific examples that showcase your ability to build relationships and engage members effectively.
✨Think Commercially
Be prepared to discuss how you've identified upselling opportunities or improved member retention in your previous roles. Show that you understand the importance of driving revenue while enhancing the member experience. This will demonstrate your commercial mindset and alignment with the company's goals.
