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- Tasks: Join our team to ensure a seamless and enjoyable golf experience for all guests.
- Company: Brocket Hall, one of the UK's premier golf estates with top-rated courses.
- Benefits: Enjoy pension plans, life insurance, certified training, and complimentary access to facilities.
- Why this job: Be part of an exciting environment where your passion for golf and hospitality can shine.
- Qualifications: A genuine interest in golf and customer service skills are preferred but not mandatory.
- Other info: Flexible shifts available, with strong career progression opportunities.
The predicted salary is between 24000 - 36000 £ per year.
Brocket Hall is searching for dedicated Golf Operations Team Members to join our esteemed golf operations team at one of the UK\’s premier golf estates. With two championship courses both rated with the UK\’s Top 100 parkland golf courses —The Melbourne and The Palmerston—alongside our exceptional facilities, we take pride in providing an outstanding experience for our members and guests. As a Golf Operations Team Member you will be play an integral part in the smooth operation of the golf experience, ensuring that all aspects of the guest journey are seamless and fully enjoyable.
Responsibilities
- Assist in the day-to-day operations of the golf course, including coordinating tee times and managing the booking system.
- Provide a welcoming and friendly environment for members and guests, addressing any inquiries or concerns promptly.
- Ensure the golf shop is well-stocked and organized, including managing merchandise displays and inventory.
- Support the maintenance of the golf course and practice facilities, ensuring the highest standards of playability and presentation.
- Assist with the operations of member events and tournaments, ensuring a positive experience for participants.
- Work alongside the golf services team to provide a full range of customer support, including golf bag handling, check-ins, and course guidance such as 1st tee experience and course marshalling.
- Assist in the delivery of a world class golf academy including academy events, coaching sessions and corporate golf days.
- Participate in training sessions to enhance personal knowledge of the game of golf, product offerings, and service excellence.
- Help maintain cleanliness and organization of all areas within the golf operations, including locker rooms and outside service areas.
- Previous experience in a customer service or golf-related role is preferred but not mandatory.
- A genuine interest in golf and hospitality, with a willingness to learn and grow in the role.
- Excellent communication and interpersonal skills, with a positive and outgoing personality.
- Ability to work as part of a team, as well as independently, to ensure shifts run smoothly.
- Flexibility to work various shifts, including weekends and holidays, as required by the golf operations schedule.
- Strong organizational skills with the ability to manage time effectively and prioritize tasks.
- Basic knowledge of golf etiquette is a plus.
- Must be physically fit and able to perform manual handling tasks as needed.
- Pension Plans
- Life Insurance
- Certified Training & Development
- Strong career progression
- Enrolment in Brocket Hall staff benefits program
- Complimentary use of golf and leisure facilities
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Golf Operations Team Member - Talent Pool employer: Brocket Hall Holding Limited
Contact Detail:
Brocket Hall Holding Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Golf Operations Team Member - Talent Pool
✨Tip Number 1
Get to know the golf scene! Familiarise yourself with Brocket Hall and its courses. When you show up for interviews or networking, drop in some knowledge about the Melbourne and Palmerston courses. It’ll show your genuine interest and help you stand out!
✨Tip Number 2
Practice your people skills! As a Golf Operations Team Member, you'll be interacting with guests all day. Try role-playing scenarios with friends or family to boost your confidence in handling inquiries and providing that top-notch customer service.
✨Tip Number 3
Network like a pro! Attend local golf events or join online forums related to golf operations. Connecting with industry professionals can lead to insider tips and even job opportunities. Plus, it’s a great way to learn more about the hospitality side of golf.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are keen on joining our team. Make sure to highlight your passion for golf and any relevant experience in your application. Let’s get you on board!
We think you need these skills to ace Golf Operations Team Member - Talent Pool
Some tips for your application 🫡
Show Your Passion for Golf: When writing your application, let your love for golf shine through! Mention any personal experiences or interests related to the game. We want to see that you’re genuinely excited about being part of our golf operations team.
Highlight Customer Service Skills: Since this role is all about providing an outstanding experience for our members and guests, make sure to showcase any previous customer service experience. We’re looking for friendly, approachable individuals who can handle inquiries with ease.
Be Organised and Clear: Keep your application neat and structured. Use clear headings and bullet points where necessary. This not only makes it easier for us to read but also shows off your strong organisational skills, which are key for this role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at Brocket Hall Holding Limited
✨Know Your Golf Basics
Brush up on your golf etiquette and terminology before the interview. Understanding the game will not only show your genuine interest but also help you connect with the interviewers, who are likely passionate about golf themselves.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight how you handled inquiries or resolved issues, as this role is all about creating a welcoming environment for members and guests.
✨Demonstrate Team Spirit
Be ready to discuss how you work well in a team. Share specific instances where you collaborated with others to achieve a common goal, as teamwork is crucial in ensuring smooth operations on the golf course.
✨Ask Thoughtful Questions
Prepare some insightful questions about the golf operations team and the culture at Brocket Hall. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.
