At a Glance
- Tasks: Manage member onboarding, renewals, and engagement for a premium experience.
- Company: Join a leading golf and leisure organisation focused on member satisfaction.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Dynamic role with exciting events and a chance to make a real impact.
- Why this job: Be the face of member experience and create lasting relationships in a vibrant community.
- Qualifications: Strong communication skills and experience in customer service or membership management.
The predicted salary is between 25200 - 30800 £ per year.
- Membership onboarding and management
- Own the onboarding process for all new members, ensuring a smooth, premium experience from point of sale through to active membership.
- Set up and maintain accurate membership records in the membership management system, ensuring all details and access are correct.
- Work closely with Golf Operations, Academy, Leisure and Racquets teams to ensure members receive consistent, high-quality service throughout their journey.
Renewals Manage the renewals process end-to-end: planning, communications, follow-up and completion on time.
Manage membership billing and payments in line with company procedures, working closely with Finance on accuracy and outstanding balances.
Relationships, retention and upgrades Be a key point of contact for members, handling queries and following issues through to resolution.
Keep members engaged throughout the year through planned communication and touchpoints.
Proactively spot upgrade/upsell opportunities and act on them in line with the membership offer.
Member events Plan and deliver a calendar of member social events and engagement activity.
Coordinate with Operations and F
Membership Manager (Golf & Leisure) employer: Brocket Hall Estate
As a Membership Manager at our prestigious golf and leisure club, you will thrive in a dynamic environment that prioritises exceptional member experiences and professional growth. Our commitment to fostering a collaborative work culture ensures that you will work closely with various teams, enhancing your skills while enjoying a range of benefits including competitive remuneration, ongoing training, and opportunities for career advancement. Located in a vibrant community, we offer unique advantages such as access to world-class facilities and a supportive network that values your contributions.
