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- Tasks: Welcome members, manage bookings, and create a vibrant gym atmosphere.
- Company: Brocket Hall, home to championship golf courses and a new state-of-the-art gym.
- Benefits: Flexible hours, dynamic work environment, and the chance to be part of an innovative fitness team.
- Other info: Exciting opportunity to grow in a prestigious leisure environment.
- Why this job: Join a passionate team and help others achieve their fitness goals in a cutting-edge facility.
- Qualifications: Strong communication skills and a love for fitness; previous customer service experience is a plus.
The predicted salary is between 24000 - 36000 £ per year.
Brocket Hall is the prestigious home of two championship golf courses, a world‑class driving range, the renowned Phil Kenyon Putting Studio, and a premier par 3 academy with a short game area. We are thrilled to announce our partnership with Technology and the upcoming launch of our new gym in April, which will feature state‑of‑the‑art facilities and advanced technologies designed to introduce an innovative approach to fitness and healthier living while also improving golfers' performance.
We’re looking for enthusiastic, fitness‑minded people who love creating a welcoming, upbeat atmosphere and take pride in great service. If you have a strong enthusiasm for fitness, enjoy engaging with customers, and take pleasure in welcoming members to a friendly gym that features advanced technological equipment, we encourage you to submit your CV. We would love to invite you for a conversation.
Key responsibilities- Welcome members and guests, check them in, and handle enquiries in person/phone/email.
- Manage bookings (classes, PT sessions, facilities) and keep schedules accurate.
- Process payments, membership queries, and retail sales where applicable.
- Maintain a clean, safe, presentable reception and leisure environment.
- Support the team with admin: basic reporting, stock checks, class lists, member communications.
- Handle issues calmly and elevate appropriately (complaints, incidents, maintenance).
- Follow all health & safety and company procedures.
- Confident communicator with a warm, polished service style.
- Organised, accurate, and comfortable with systems.
- A team player who stays calm under pressure and can handle busy periods.
- Previous reception/customer service experience preferred (hospitality/leisure a plus).
- Flexible working over weekends, bank holidays.
Leisure & Fitness Host / Receptionist employer: Brocket Hall Estate
Contact Detail:
Brocket Hall Estate Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leisure & Fitness Host / Receptionist
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Brocket Hall and its facilities. Understanding their values and what makes them unique will help you connect better during your conversation.
✨Tip Number 2
Show off your personality! When you meet the team, let your enthusiasm for fitness shine through. Share your experiences and how you can contribute to creating that welcoming atmosphere they’re after.
✨Tip Number 3
Prepare for common questions! Think about how you would handle customer enquiries or complaints. Practising your responses will help you stay calm and collected during the interview.
✨Tip Number 4
Don’t forget to follow up! After your chat, send a quick thank-you email expressing your appreciation for the opportunity. It shows you’re genuinely interested and keeps you fresh in their minds.
We think you need these skills to ace Leisure & Fitness Host / Receptionist
Some tips for your application 🫡
Show Your Enthusiasm: Let your passion for fitness shine through in your application! We want to see how excited you are about creating a welcoming atmosphere and engaging with our members. A little enthusiasm goes a long way!
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service or reception roles. We love seeing how your skills align with what we’re looking for, so don’t be shy about showcasing your strengths!
Be Clear and Concise: When writing your cover letter or any application materials, keep it clear and to the point. We appreciate straightforward communication, so make sure to express why you’d be a great fit for our team without rambling on.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Brocket Hall Estate
✨Know the Venue
Before your interview, take some time to research Brocket Hall and its facilities. Familiarise yourself with their golf courses, gym offerings, and the overall atmosphere. This will not only show your enthusiasm but also help you engage in meaningful conversations during the interview.
✨Showcase Your Customer Service Skills
As a Leisure & Fitness Host/Receptionist, you'll be the face of the gym. Prepare examples from your past experiences where you've provided excellent customer service. Think about how you handled difficult situations or went above and beyond for customers, as this will demonstrate your ability to create a welcoming environment.
✨Emphasise Your Passion for Fitness
Since the role requires a fitness-minded individual, be ready to discuss your own fitness journey and interests. Share what motivates you to stay active and how you can inspire others to do the same. This personal touch can really resonate with the interviewers.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific situations, like managing bookings or dealing with complaints. Practice your responses to these scenarios, focusing on your problem-solving skills and ability to remain calm under pressure. This will show that you're ready for the fast-paced environment of the gym.