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For Companies At a Glance
- Tasks: Lead and manage golf and leisure operations, ensuring top-notch service and performance.
- Company: Join Brocket Hall, a premium venue with a focus on excellence.
- Benefits: Enjoy a pension scheme, free golf access, and recognition programs.
- Why this job: Make a real impact in a dynamic environment while leading a passionate team.
- Qualifications: Proven leadership experience in high-turnover venues and strong commercial acumen.
- Other info: Be part of the senior leadership team and drive operational success.
The predicted salary is between 48000 - 72000 £ per year.
Brocket Hall is looking for a skilled and commercially astute leader to manage the performance and daily operations of its golf leisure and racquets facilities, which includes Golf Operations, Academy, Putting Studio, Gym, and Paddle.
Commercial & Financial Responsibility
- Full accountability for the revenue and margin performance of the department.
- Ensure optimal utilisation across tee sheets, coaching schedules, retail and leisure facilities, safeguarding both yield and member satisfaction.
- Through company KPI's continually measure the trading performance of the department and respond decisively and proportionately where improvement is required.
- Exercise disciplined control over staff cost, stock and operating expenditure to preserve margin and profitability.
Operational Excellence
- Provide assured leadership across all golf and leisure operations, maintaining consistency, presentation and operational standards at all times achieving the company benchmarks set within the 59club mystery shopping matrix and the company brand standards audits.
- Ensure all systems are used in accordance with company policy including accuracy of data entry.
- Maintain an active and visible presence within the estate, particularly during peak periods and member events.
- Uphold and develop operating procedures and standards with authority and attention to detail.
- Ensure that the customer and member journey are maintained to the highest standards using the company benchmarks and approved work flows.
Leadership & Culture
- Lead and develop a multi-disciplinary operations team with clarity of expectation and accountability.
- Oversee rota planning and structure to balance service excellence with operational efficiency.
- Establish a proactive approach to recruitment and staff development.
- Provide support and mentorship for all team members through regular 1-2-1's, performance management, career development and full implementation and ownership of the department skills matrix.
- Foster a culture of professionalism, ownership rewarding commitment, forward thinking and commercial awareness.
Requirements
- A proven leader within a premium venue managing an annual turnover of £5 million or above per year.
- Experience and proven track record in achieving operational performance and revenue accountability.
- Commercially astute, comfortable in a fast-paced environment with quick and confident decision-making.
- A visible and composed presence within the operation.
Benefits
- Workplace Pension Scheme.
- Enrollment in the Brocket Hall employee benefits program.
- Free access to golf facilities.
- Involvement in the team reward and recognition program.
- Part of senior leadership team.
Head of Golf & Leisure Operations employer: Brocket Hall Estate
Contact Detail:
Brocket Hall Estate Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Golf & Leisure Operations
✨Tip Number 1
Network like a pro! Get out there and connect with people in the golf and leisure industry. Attend events, join relevant groups, and don’t be shy about reaching out to potential colleagues or mentors on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Showcase your leadership skills! When you get the chance to chat with hiring managers, highlight your experience in managing teams and driving operational excellence. Share specific examples of how you've improved performance and member satisfaction in previous roles.
✨Tip Number 3
Be proactive! If you see a job that fits your skills, apply through our website. Don’t wait for the perfect moment; take the initiative to express your interest and demonstrate your enthusiasm for the role. A little eagerness can go a long way!
✨Tip Number 4
Prepare for interviews by researching Brocket Hall’s values and operations. Understand their benchmarks and how you can contribute to achieving them. Tailor your responses to show how your experience aligns with their goals, especially in terms of revenue accountability and operational standards.
We think you need these skills to ace Head of Golf & Leisure Operations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Head of Golf & Leisure Operations role. Highlight your leadership experience, commercial acumen, and any relevant achievements in managing operations or teams.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for Brocket Hall. Mention specific examples of how you've driven revenue and improved operational performance in previous roles.
Showcase Your Leadership Style: We want to know how you lead! In your application, share your approach to team development and how you've fostered a culture of professionalism and accountability in past positions.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Brocket Hall.
How to prepare for a job interview at Brocket Hall Estate
✨Know Your Numbers
Make sure you’re familiar with the financial aspects of the role. Brush up on key performance indicators (KPIs) and be ready to discuss how you've managed revenue and margins in previous positions. This shows you understand the commercial side of operations.
✨Showcase Your Leadership Style
Prepare examples that highlight your leadership skills, especially in managing diverse teams. Discuss how you’ve fostered a culture of professionalism and accountability, and be ready to explain your approach to staff development and mentorship.
✨Operational Excellence is Key
Be prepared to talk about how you maintain high operational standards. Share specific instances where you’ve improved processes or upheld company benchmarks, particularly in a fast-paced environment. This will demonstrate your commitment to excellence.
✨Engage with the Customer Journey
Understand the importance of the customer experience in leisure operations. Be ready to discuss how you’ve enhanced member satisfaction and ensured a seamless journey for customers. This will show that you prioritise the member experience alongside operational efficiency.