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For Companies At a Glance
- Tasks: Lead and manage golf and leisure operations, ensuring top-notch performance and member satisfaction.
- Company: Brocket Hall, a premium venue with a focus on excellence and member experience.
- Benefits: Pension scheme, employee benefits, free golf access, and recognition programs.
- Why this job: Join a dynamic team and make a real impact in a prestigious environment.
- Qualifications: Proven leadership in premium venues with strong operational and revenue management skills.
- Other info: Be part of the senior leadership team and foster a culture of professionalism.
The predicted salary is between 48000 - 72000 £ per year.
Brocket Hall is looking for a skilled and commercially astute leader to manage the performance and daily operations of its golf leisure and racquets facilities, which includes Golf Operations, Academy, Putting Studio, Gym, and Paddle.
Commercial & Financial Responsibility
- Full accountability for the revenue and margin performance of the department.
- Ensure optimal utilisation across tee sheets, coaching schedules, retail and leisure facilities, safeguarding both yield and member satisfaction.
- Through company KPIs continually measure the trading performance of the department and respond decisively and proportionately where improvement is required.
- Exercise disciplined control over staff cost, stock and operating expenditure to preserve margin and profitability.
Operational Excellence
- Provide assured leadership across all golf and leisure operations, maintaining consistency, presentation and operational standards at all times achieving the company benchmarks set within the 59club mystery shopping matrix and the company brand standards audits.
- Ensure all systems are used in accordance with company policy including accuracy of data entry.
- Maintain an active and visible presence within the estate, particularly during peak periods and member events.
- Uphold and develop operating procedures and standards with authority and attention to detail.
- Ensure that the customer and member journey are maintained to the highest standards using the company benchmarks and approved workflows.
Leadership & Culture
- Lead and develop a multi-disciplinary operations team with clarity of expectation and accountability.
- Oversee rota planning and structure to balance service excellence with operational efficiency.
- Establish a proactive approach to recruitment and staff development.
- Provide support and mentorship for all team members through regular 1-2-1s, performance management, career development and full implementation and ownership of the department skills matrix.
- Foster a culture of professionalism, ownership rewarding commitment, forward thinking and commercial awareness.
Requirements
- A proven leader within a premium venue managing an annual turnover of £5 million or above per year.
- Experience and proven track record in achieving operational performance and revenue accountability.
- Commercially astute, comfortable in a fast-paced environment with quick and confident decision-making.
- A visible and composed presence within the operation.
Benefits
- Workplace Pension Scheme.
- Enrollment in the Brocket Hall employee benefits program.
- Free access to golf facilities.
- Involvement in the team reward and recognition program.
- Part of senior leadership team.
Head of Golf & Leisure Operations in Hatfield employer: Brocket Hall Estate
Contact Detail:
Brocket Hall Estate Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Golf & Leisure Operations in Hatfield
✨Tip Number 1
Network like a pro! Get out there and connect with people in the golf and leisure industry. Attend events, join relevant groups, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Showcase your leadership skills! When you get the chance to chat with potential employers, highlight your experience in managing teams and driving operational excellence. Share specific examples of how you've improved performance and member satisfaction in previous roles.
✨Tip Number 3
Be proactive! If you see a job that fits your skills, apply through our website. Tailor your approach by demonstrating your understanding of the company’s values and how you can contribute to their success in golf and leisure operations.
✨Tip Number 4
Prepare for interviews by researching Brocket Hall thoroughly. Know their facilities, recent developments, and what sets them apart in the industry. This will help you articulate how you can enhance their operations and drive revenue effectively.
We think you need these skills to ace Head of Golf & Leisure Operations in Hatfield
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your leadership experience. We want to see how you've successfully managed teams and operations in the past, especially in a premium venue. Share specific examples that demonstrate your ability to lead and develop a multi-disciplinary team.
Be Commercially Savvy: Since this role requires a strong commercial acumen, don’t shy away from showcasing your financial achievements. Talk about how you've driven revenue and margin performance in previous roles. We love numbers, so include any KPIs or metrics that illustrate your success!
Attention to Detail is Key: In your application, pay close attention to detail. This means ensuring your writing is clear, concise, and free of errors. We appreciate candidates who can maintain high standards, just like we do in our operations. A polished application reflects your commitment to excellence.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team at Brocket Hall!
How to prepare for a job interview at Brocket Hall Estate
✨Know Your Numbers
As a candidate for the Head of Golf & Leisure Operations, you need to be on top of your financial game. Brush up on key metrics like revenue performance and margin accountability. Be ready to discuss how you've successfully managed budgets in the past and how you plan to optimise utilisation across various facilities.
✨Showcase Your Leadership Style
This role requires strong leadership skills, so think about examples that highlight your ability to lead a multi-disciplinary team. Prepare to share specific instances where you've fostered a culture of professionalism and accountability, and how you've supported team members' development through mentorship.
✨Operational Excellence is Key
Familiarise yourself with operational standards and benchmarks relevant to the golf and leisure industry. Be prepared to discuss how you've maintained high operational standards in previous roles and how you would ensure consistency at Brocket Hall, especially during peak periods.
✨Be Customer-Centric
Understanding the customer journey is crucial for this position. Think about how you've previously enhanced member satisfaction and what strategies you've implemented to ensure a top-notch experience. Be ready to discuss how you would uphold and develop operating procedures to maintain high standards at Brocket Hall.