Golf Operations Team Member - Talent Pool

Brocket Hall is searching for dedicated Golf Operations Team Members to join our esteemed golf operations team at one of the UK\’s premier golf estates. With two championship courses both rated with the UK\’s Top 100 parkland golf courses —The Melbourne and The Palmerston—alongside our exceptional facilities, we take pride in providing an outstanding experience for our members and guests. As a Golf Operations Team Member you will play an integral part in the smooth operation of the golf experience, ensuring that all aspects of the guest journey are seamless and fully enjoyable.
Responsibilities
Assist in the day-to-day operations of the golf course, including coordinating tee times and managing the booking system
Provide a welcoming and friendly environment for members and guests, addressing any inquiries or concerns promptly
Ensure the golf shop is well-stocked and organized, including managing merchandise displays and inventory
Support the maintenance of the golf course and practice facilities, ensuring the highest standards of playability and presentation
Assist with the operations of member events and tournaments, ensuring a positive experience for participants
Work alongside the golf services team to provide a full range of customer support, including golf bag handling, check-ins, and course guidance such as 1st tee experience and course marshalling
Assist in the delivery of a world class golf academy including academy events, coaching sessions and corporate golf days
Participate in training sessions to enhance personal knowledge of the game of golf, product offerings, and service excellence
Help maintain cleanliness and organization of all areas within the golf operations, including locker rooms and outside service areas
Requirements
Previous experience in a customer service or golf-related role is preferred but not mandatory
A genuine interest in golf and hospitality, with a willingness to learn and grow in the role
Excellent communication and interpersonal skills, with a positive and outgoing personality
Ability to work as part of a team, as well as independently, to ensure shifts run smoothly
Flexibility to work various shifts, including weekends and holidays, as required by the golf operations schedule
Strong organizational skills with the ability to manage time effectively and prioritize tasks
Basic knowledge of golf etiquette is a plus
Must be physically fit and able to perform manual handling tasks as needed
Benefits
Pension Plans
Life Insurance
Certified Training & Development
Strong career progression
Enrolment in Brocket Hall staff benefits program
Complimentary use of golf and leisure facilities
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