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For Companies At a Glance
- Tasks: Join our team to create unforgettable experiences for guests in a stunning stately home.
- Company: Brocket Hall is a beautiful estate offering diverse dining and event spaces.
- Benefits: Enjoy perks like pension plans, life insurance, and complimentary leisure facilities.
- Why this job: Be part of a dynamic team that values exceptional service and collaboration.
- Qualifications: Previous hospitality experience is a plus, but a friendly attitude is key!
- Other info: Flexible hours with opportunities across various venues on the estate.
The predicted salary is between 20000 - 30000 ÂŁ per year.
Brocket Hall is seeking enthusiastic Front of House Team Members to join our exceptional hospitality team at one of Britain\’s most stunning stately homes. Nestled in a picturesque setting, our estate offers a variety of dining options and event spaces that cater to weddings, business meetings, and golfing weekends. The Front of House Team Member will play a pivotal role in delivering top‑night customer service, creating memorable experiences for all our guests. If you have a passion for hospitality, enjoy working in a dynamic environment, and thrive in providing outstanding service, we would love to welcome you to our team!
Responsibilities
- Provide a warm and welcoming atmosphere for our guests, ensuring that they feel valuable and well taken care of.
- Take and process customer orders efficiently and accurately, ensuring all details are confirmed.
- Serve food and beverages to guests, adhering to the highest standards of service.
- Collaborate with kitchen staff to ensure timely and accurate order fulfilment.
- Work positively within a team environment to deliver all events across the estate.
- Maintain cleanliness and organization of the dining areas, including tables, floors, and service stations.
- Assist with setting up and clearing tables for events, ensuring all equipment is handled with care.
- Handle guest inquiries and resolve any issues promptly and professionally.
- Contribute to a positive team atmosphere by supporting colleagues and embracing a collaborative work environment.
- Participate in work activities across the estate including Auberge du Lac, Brocket Hall, Melbourne & Palmerston Clubhouses and on‑course catering services including the half‑way huts and mobile F&B golf cart.
Requirements
- Previous experience in a hospitality or customer service role is preferred but not essential.
- Excellent communication and interpersonal skills, with a friendly and approachable demeanour.
- Strong attention to detail and a passion for providing exceptional service.
- Ability to work effectively in a fast‑paced environment, handling multiple tasks simultaneously.
- Flexibility to work evenings, weekends, and holidays as required by the business.
- Must be a team player, willing to assist colleagues wherever possible.
- Have a \”Can Do\” attitude with a strong work ethic and passion for quality.
- Basic knowledge of food safety and hygiene practices is a plus.
Benefits
- Pension Plans
- Life Insurance
- Certified Training & Development
- Strong career progression
- Enrolment in Brocket Hall staff benefits programme
- Complimentary use of golf and leisure facilities
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Front of House Team Member - Hospitality Talent Pool employer: Brocket Hall Estate
Contact Detail:
Brocket Hall Estate Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Team Member - Hospitality Talent Pool
✨Tip Number 1
Familiarise yourself with Brocket Hall's unique offerings and services. Understanding the estate's history, dining options, and event spaces will help you engage with guests and demonstrate your enthusiasm for the role during any interactions.
✨Tip Number 2
Showcase your customer service skills in real-time by volunteering or working in similar environments. Gaining hands-on experience in hospitality settings will not only boost your confidence but also provide you with valuable anecdotes to share when networking or during interviews.
✨Tip Number 3
Network with current or former employees of Brocket Hall. They can provide insights into the company culture and expectations, which can be incredibly beneficial when preparing for interviews or casual conversations about the role.
✨Tip Number 4
Demonstrate your flexibility and teamwork skills by being open to various roles within the hospitality sector. Highlighting your willingness to assist colleagues and adapt to different tasks will make you a more attractive candidate for the Front of House Team Member position.
We think you need these skills to ace Front of House Team Member - Hospitality Talent Pool
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and requirements of the Front of House Team Member position. Tailor your application to highlight relevant experiences and skills that align with what Brocket Hall is looking for.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for hospitality and customer service. Mention specific experiences that demonstrate your ability to create memorable guest experiences and how you can contribute to the team at Brocket Hall.
Highlight Relevant Experience: In your CV, emphasise any previous roles in hospitality or customer service, even if they are not directly related. Focus on transferable skills such as communication, teamwork, and attention to detail that would be beneficial in this role.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your professionalism and attention to detail.
How to prepare for a job interview at Brocket Hall Estate
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share any personal experiences that highlight your love for providing excellent service, as this will resonate well with the interviewers at Brocket Hall.
✨Demonstrate Teamwork Skills
Since the role requires collaboration with kitchen staff and other team members, be prepared to discuss examples of how you've successfully worked in a team environment. Highlight your ability to support colleagues and contribute to a positive atmosphere.
✨Prepare for Customer Service Scenarios
Anticipate questions related to handling guest inquiries and resolving issues. Think of specific situations where you provided exceptional customer service or dealt with challenging customers, and be ready to share these stories.
✨Emphasise Attention to Detail
Given the importance of accuracy in taking orders and maintaining cleanliness, be sure to mention your strong attention to detail. You could provide examples of how you've ensured high standards in previous roles, which will demonstrate your suitability for the position.
