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- Tasks: Provide top-notch support to students and ensure smooth operations in our Student Services.
- Company: Join Brockenhurst College, a vibrant educational institution in the stunning New Forest.
- Benefits: Enjoy 25 days leave, pension scheme, childcare options, and discounts on shopping and travel.
- Why this job: Make a real difference in students' lives while developing your skills in a supportive environment.
- Qualifications: GCSEs in English and Maths, plus experience in an office setting.
- Other info: Flexible working hours and opportunities for professional growth await you!
The predicted salary is between 24617 - 27400 £ per year.
Brockenhurst College is seeking a dedicated and customer-focused individual to join our Student Services Admin Hub as a Student Support Adviser. This is an excellent opportunity to contribute to a high-performing educational institution that welcomes approximately 3,000 sixth form students annually from across the region. Situated within the picturesque New Forest National Park, Brockenhurst College offers a broad curriculum, outstanding facilities, and a strong commitment to professional development. We encourage all staff to pursue ongoing training and growth through a wide range of internal programmes.
Are you friendly, welcoming, efficient and calm under pressure with great customer service skills? This full-time, permanent post has a competitive salary of £24,617 per annum and the opportunity to join a local government pension scheme.
The successful candidate will provide high-quality customer service and administrative support, ensuring the smooth operation of Student Services. Responsibilities include:
- Delivering efficient service at the Helpdesk and Reception.
- Preparing documentation using various media formats.
- Safely disposing of confidential materials.
- Assisting students and parents in accessing college systems.
- Providing accurate information, advice and guidance via email, telephone, and in person.
- Handling incoming calls to our college switchboard.
- Supporting college events such as Open Evenings, Parents' Evenings, Induction, and Enrolment Days.
- Maintaining confidentiality and professionalism at all times.
- Providing administrative support to Directors of Faculty and their areas of curriculum.
As our Student Support Adviser, you'll ideally have:
- GCSEs (or equivalent) including Grade C (4) in English and Grade C (4) or above in Mathematics.
- Office based work experience.
- Ability to use Microsoft Office applications (including Word and Excel).
- Able to work as part of a team, establishing a good rapport with colleagues, staff and managers.
- Desire to contribute to the continuing development and effectiveness of the student admin, admissions and school liaison team.
- Flexibility in working pattern to cover peak times and the very occasional Saturday.
Benefits:
- 25 days leave plus bank holidays (pro rata for part time staff).
- An option to purchase further leave through our Annual Leave Purchase Scheme.
- Access to our Employee Assistance Programme provided externally to the College.
- On-site Nursery offers childcare at superb rates in and outside of term time.
- Enrolment into the Local Government Pension Scheme.
- Free eye care vouchers.
- Free secure onsite parking.
- Access to a range of discounts including shopping, travel and healthcare.
- Access to onsite Gym, Tennis/Badminton courts, Football pitches (indoor & out).
- Weekly staff football.
If you feel you are the right candidate for this Student Support Adviser role, then please click ‘apply’ now! We’d love to hear from you!
Closing date: 22 February 2026
The College is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expects all staff to share this commitment. The successful applicant will be required to undertake appropriate safeguarding checks which includes an enhanced DBS check as well as providing proof of right to work in the UK.
Student Support Adviser in Hampshire employer: Brockenhurst College
Contact Detail:
Brockenhurst College Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Support Adviser in Hampshire
✨Tip Number 1
Get to know the college! Research Brockenhurst College and its values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your customer service skills! Since the role is all about providing top-notch support, think of scenarios where you can demonstrate your ability to handle queries efficiently and with a friendly attitude.
✨Tip Number 3
Network like a pro! Connect with current or former staff on LinkedIn. They can give you insider tips about the college culture and what it takes to succeed as a Student Support Adviser.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Brockenhurst College.
We think you need these skills to ace Student Support Adviser in Hampshire
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond to help others, especially in a busy environment like a college.
Tailor Your Application: Don’t just send the same application everywhere! Take a moment to tailor your CV and cover letter to reflect the specific skills and experiences that match the Student Support Adviser role at Brockenhurst College.
Be Professional Yet Friendly: Remember, we’re looking for someone who’s friendly and welcoming. Use a professional tone but let your personality shine through. A little warmth can go a long way in making your application stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Brockenhurst College
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Student Support Adviser. Familiarise yourself with the job description and think about how your skills and experiences align with the tasks mentioned, like providing customer service and administrative support.
✨Showcase Your Customer Service Skills
Since this role is all about helping students and parents, be ready to share specific examples of how you've provided excellent customer service in the past. Think of situations where you handled difficult queries or went the extra mile to assist someone.
✨Prepare for Scenario Questions
Expect to be asked how you would handle certain situations, such as dealing with a stressed student or managing multiple tasks at once. Practise your responses to these scenario-based questions, focusing on your calmness under pressure and problem-solving abilities.
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to show your interest in the college and its culture. Ask about professional development opportunities or how the team collaborates during busy periods, which will demonstrate your eagerness to contribute.
