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- Tasks: Join us as an Employment Support Administrator, providing vital admin support to help adults return to work.
- Company: Brockenhurst College is a top college in the beautiful New Forest, serving 2,800 students each year.
- Benefits: Enjoy 25 days leave, free gym access, discounts, and a supportive work environment.
- Why this job: Make a real impact by helping others find employment while working in a vibrant team culture.
- Qualifications: GCSE C in English or equivalent; office experience and IT skills are a plus.
- Other info: Flexible working and opportunities for personal development await you!
The predicted salary is between 20000 - 30000 £ per year.
Here at Brockenhurst College , we are looking to recruit an Employment Support Administrator on a full-time, permanent basis at our Basepoint Office in Southampton. In return, you will receive a competitive salary of £23,556 per annum .
We are a high-achieving college attracting around 2,800 sixth form students annually. Located within the stunning New Forest National Park, we offer a wide range of courses and superb facilities.
The Role:
As our Employment Support Administrator , you will provide comprehensive administrative support as part of the Employment Support Services Team (Quickstart).
Quickstart is the employment support team for Brockenhurst College, based in Southampton, offering fully funded courses to unemployed adults to support their return to work or progress towards employment.
Responsibilities:
- Provide efficient administrative support for the team, including managing messages, processes, and systems, with a focus on logging customer referrals accurately on Access Databases.
- Respond to enquiries via telephone and email, providing accurate advice and maintaining the generic email account and social media.
- Maintain learner packs, documentation, and track relevant paperwork including pre-enrolment, pre-course, and post-course completion.
- Support tutors with course-related tasks, including classroom setup, exam invigilation, and maintaining the learner break room.
- Handle queries from learners, visitors, partners, tutors, and the public.
- Track learners post-course to ensure accurate destination data is collected.
- Provide learning support materials, order supplies, and assist with filing and storage systems.
- Assist the Curriculum Leader and Coordinator with administrative tasks and liaise with external organisations relevant to employment services.
- Support colleagues and work flexibly to cover events when needed.
- Perform duties with accuracy, diplomacy, and confidentiality.
- Undertake any other duties as reasonably requested.
Ideal Candidate:
- GCSE C in English or equivalent
- Willingness to work towards a digital/IT qualification
- Experience in a busy office environment
- Experience preparing reports, formal documents, and general communications
- Experience maintaining files and records
- Ability to plan work routines effectively
- Proficiency in Microsoft Office, including Outlook, Word, and Excel
Benefits:
- 25 days leave plus Bank Holidays and Christmas closure (pro-rata for part-time staff)
- Option to purchase additional leave through the Leave Purchase Scheme
- Confidential Employee Assistance Programme
- On-site nursery with competitive rates
- Enrolment in the Local Government Pension Scheme
- Free eye care vouchers
- Free secure onsite parking
- Discounts on shopping, travel, and healthcare
- Access to onsite gym and sports facilities
- Weekly staff football games
If you believe you are the right candidate, please click ‘apply ’ now!
The College is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. The successful applicant will undergo safeguarding checks, including an enhanced DBS, and must provide proof of right to work in the UK.
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Employment Support Administrator employer: Brockenhurst College
Contact Detail:
Brockenhurst College Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Employment Support Administrator
✨Tip Number 1
Familiarise yourself with the specific responsibilities of the Employment Support Administrator role. Understanding the nuances of managing customer referrals and maintaining learner documentation will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Showcase your experience in a busy office environment by preparing examples of how you've effectively managed multiple tasks. This will highlight your ability to handle the administrative demands of the role.
✨Tip Number 3
Brush up on your Microsoft Office skills, particularly in Outlook, Word, and Excel. Being proficient in these tools is crucial for the role, and you might even want to mention any specific projects where you used them effectively.
✨Tip Number 4
Research Brockenhurst College and its Quickstart programme. Understanding their mission and values will allow you to align your answers with what they are looking for, making you a more appealing candidate.
We think you need these skills to ace Employment Support Administrator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Employment Support Administrator position. Tailor your application to highlight how your skills and experiences align with these.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in administrative roles. Highlight your proficiency in Microsoft Office and any experience you have in managing databases or customer enquiries.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the college. Mention specific examples from your past work that demonstrate your ability to handle the tasks listed in the job description, such as managing communications and supporting team members.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an administrative role.
How to prepare for a job interview at Brockenhurst College
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of the Employment Support Administrator position. Familiarise yourself with the tasks mentioned in the job description, such as managing customer referrals and supporting tutors. This will help you demonstrate your suitability for the role during the interview.
✨Showcase Your Administrative Skills
Prepare examples from your past experiences that highlight your administrative capabilities. Discuss how you've managed processes, maintained records, or handled enquiries in a busy office environment. This will show the interviewers that you have the practical skills needed for the job.
✨Demonstrate Communication Proficiency
Since the role involves responding to enquiries via telephone and email, be ready to discuss your communication style. Practice articulating your thoughts clearly and concisely, and consider how you would handle difficult queries. This will reflect your ability to maintain professionalism in various situations.
✨Emphasise Flexibility and Teamwork
The job requires working flexibly and supporting colleagues. Be prepared to share instances where you've worked collaboratively or adapted to changing circumstances. Highlighting your teamwork skills will show that you're a good fit for the Employment Support Services Team.
