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- Tasks: Provide 2nd line IT support and resolve technical issues for students and staff.
- Company: A high-achieving college with a vibrant community of 2,800 sixth form students.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional growth.
- Why this job: Join a dynamic team and make a difference in the tech experience of students.
- Qualifications: Experience in IT support and strong problem-solving skills.
- Other info: Full-time, permanent position with a focus on student success.
We have an exciting opportunity for an IT Services Officer (2nd Line Support) to join the team on a full time, permanent basis. In return, you will receive a competitive salary of £24,834 - £30,012 per annum DOE.
We are a high-achieving college who attract around 2,800 sixth form students across the region each year.
IT Services Officer in Brockenhurst employer: Brockenhurst College
Contact Detail:
Brockenhurst College Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Services Officer in Brockenhurst
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at events. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. We all know that 2nd line support requires a solid understanding of IT systems, so be ready to showcase your expertise!
✨Tip Number 3
Don’t forget to research the college! Knowing about their values and student demographics can help you tailor your answers and show you’re genuinely interested in the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining our team!
We think you need these skills to ace IT Services Officer in Brockenhurst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT support. We want to see how your skills match the job description, so don’t be shy about showcasing your 2nd line support expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about joining our team and how you can contribute to our high-achieving college environment.
Showcase Your Problem-Solving Skills: As an IT Services Officer, you'll need to tackle challenges head-on. In your application, share examples of how you've successfully resolved technical issues in the past. We love a good success story!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you one step closer to joining our fantastic team!
How to prepare for a job interview at Brockenhurst College
✨Know Your Tech Inside Out
As an IT Services Officer, you'll need to demonstrate your technical knowledge. Brush up on common 2nd line support issues and solutions, and be ready to discuss your experience with troubleshooting hardware and software problems.
✨Showcase Your Communication Skills
In this role, you'll be interacting with students and staff. Practice explaining complex IT concepts in simple terms. Think of examples where you've successfully communicated technical information to non-technical users.
✨Prepare for Scenario-Based Questions
Expect questions that put you in real-life support scenarios. Prepare by thinking through how you would handle specific issues, such as a network outage or a software malfunction. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Research the College Culture
Understanding the college's values and culture can give you an edge. Look into their mission and any recent initiatives. Be ready to explain how your personal values align with theirs and how you can contribute to their success.
