Onsite Software Support Specialist in London

Brock Solutions is an innovative engineering solutions and professional services company specializing in the design, build and implementation of real-time operational solutions for broad based industrial/manufacturing and transportation/logistics organizations worldwide. Some interesting areas we are exploring include industrial automation, machine learning, IIOT, cyber security, AI, robotics, and other technologies. With approximately 1000 employees globally, Brock Solutions is a privately held, employee owned organization with over 30 years in the real-time operational solutions space.

As Brock Solutions continues to grow and respond to the on-going requirements of major clients, we need to add talent to our base of outstanding professionals. We are currently seeking an On-Site Support Specialist to join our team of experienced professionals located at Heathrow Airport (LHR). Please note, this position is 100% on-site.

Why Work at Brock?

• Competitive Compensation Package
• Profit Sharing
• Flexible Working Hours
• Company Events and Celebrations

Responsibilities may include:

• Work onsite daily at London Heathrow Airport, representing Brock Solutions as the first point of contact for SmartSuite technical incidents.
• Quickly troubleshoot hardware issues across a vast multi-terminal network of workstations, scanners and other peripheral devices.
• Become a SmartSuite product specialist, acquiring airport domain, field operations and application knowledge to triage reported software issues.
• Serve as a visible, trusted point of contact for our customers; working with end users in the field, presenting monthly service reviews and participating in key events with the wider airport community.
• You will receive incidents for local customers, as well as handle remote cases as part of our continuous global coverage support model.

Please note that this position is part of a 5:00 AM to 11:00 PM GMT onsite coverage rotation. However, schedule adjustments may be necessary to provide customer support for occasional overnight and weekend shifts.

Qualifications Required:

• Diploma or Degree in Information Technology, Computer Analyst, Engineering or related Field.
• Knowledge in the following is considered an asset:

• Windows Servers
• Windows Failover Clustering or other high-availability technologies
• Web Servers and Web Services
• Microsoft SQL Server (Administration, and basic queries)
• Azure or other cloud hosting solutions
• Basic networking fundamentals (VLANs, firewalls, VPNs, and routers)
• Mobile Device Management solutions

Other Requirements:

• The successful candidate must be able to obtain and maintain London Heathrow Airport security clearance and badging.
• Candidates must hold a current UK driver's license, a prerequisite for the airport airside driving course.
• There may be occasional, short-term travel to other airport or customer locations as business needs arise.

Other Job Information:

We appreciate your interest in joining our team. Please note that: (a) all applicants must be legally entitled to work in the country where the position is located; and (b) some roles require eligibility for government security clearances or site access, which may require citizenship or lawful permanent resident status under the applicable policies and regulations.

Brock Solutions strives to create a respectful, accessible and inclusive work environment. Upon individual request, Brock Solutions will endeavour to remove barriers to the hiring process to accommodate those candidates with disabilities.

Please be advised that, outside of our official applicant tracking system, Brock Solutions will never solicit personal information upfront. We send formal offer documentation in writing first, and wait until your acceptance before asking for any additional personal information.