Onsite Software Support Specialist

Brock Solutions is an innovative engineering solutions and professional services company specializing in the design, build and implementation of real‑time operational solutions for broad based industrial/manufacturing and transportation/logistics organizations worldwide.

Some interesting areas we are exploring include industrial automation, machine learning, IIOT, cyber security, AI, robotics, and other technologies.

With approximately 1000 employees globally, Brock Solutions is a privately held, employee owned organization with over 30 years in the real‑time operational solutions space.

Why Work at Brock?

• Competitive Compensation Package
• Profit Sharing
• Flexible Working Hours
• Company Events and Celebrations
• We are currently seeking an

On‑Site Software Support Specialist to join our team of experienced professionals located at

Heathrow Airport (LHR) . Please note, this position is 100% on‑site.

Responsibilities

• Work onsite daily at

London Heathrow Airport , representing Brock Solutions as the first point of contact for Smart Suite technical incidents.

• Quickly troubleshoot hardware issues across a vast multi‑terminal network of workstations, scanners and other peripheral devices.
• Become a Smart Suite product specialist, acquiring airport domain, field operations and application knowledge to triage reported software issues.
• Serve as a visible, trusted point of contact for our customers; working with end users in the field, presenting monthly service reviews and participating in key events with the wider airport community.
• You will receive incidents for local customers, as well as handle remote cases as part of our continuous global coverage support model.
• Please note that this position is part of a 7:00 AM to 11:00 PM GMT onsite coverage rotation.

However, schedule adjustments may be necessary to provide customer support for occasional overnight and weekend shifts.

Qualifications

• Diploma or Degree in Information Technology, Computer Analyst, Engineering or related Field. Knowledge in the following is considered an asset:
• Windows Servers
• Windows Failover Clustering or other high‑availability technologies
• Web Servers and Web Services
• Microsoft SQL Server (Administration, and basic queries)
• Azure or other cloud hosting solutions
• Basic networking fundamentals (VLANs, firewalls, VPNs, and routers)
• Mobile Device Management solutions
• Previous work experience in airport IT or field services is considered an asset but not required.
• Fluent in any other language, in addition to English, is an asset.
• Other Requirements
• Ability to obtain and maintain a Heathrow Airport Limited Identification (HAL ID) Pass.
• Full, valid driving licence (required to obtain an Airside Driving Permit); we’ll consider reasonable adjustments.
• There may be occasional, short‑term travel to other airport or customer locations as business needs arise.
• Other Job Information

We appreciate your interest in joining our team.

This appointment is subject to the ability to obtain a valid LHR [Airside/Landside] badge.

This process includes a criminal record check (DBS) and a 5‑year checkable employment/education history.

Applicants must have the legal right to work in the UK; and employment is subject to standard right‑to‑work checks as set out in Home Office guidance.

New grads are welcome to apply. If you have graduated within the last 3 years, please also submit a soft copy of your transcript (unofficial copy is fine).

Brock Solutions strives to create a respectful, accessible and inclusive work environment.

Upon individual request, Brock Solutions will endeavour to remove barriers to the hiring process to accommodate those candidates with disabilities.

Please be advised that, outside of our official applicant tracking system, Brock Solutions will never solicit personal information upfront.

We send formal offer documentation in writing first, and wait until your acceptance before asking for any additional personal information.

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