At a Glance
- Tasks: Provide on-site software support at Heathrow Airport, troubleshooting technical incidents.
- Company: Join Brock Solutions, a leader in innovative engineering solutions with a collaborative culture.
- Benefits: Enjoy competitive pay, profit sharing, flexible hours, and fun company events.
- Other info: New grads welcome; great opportunity for career growth in a dynamic environment.
- Why this job: Be the go-to tech expert at a bustling airport and make a real difference.
- Qualifications: Diploma or degree in IT or related field; experience in airport IT is a plus.
The predicted salary is between 32000 - 38000 £ per year.
Brock Solutions is an innovative engineering solutions and professional services company specializing in the design, build and implementation of real‑time operational solutions for broad based industrial/manufacturing and transportation/logistics organizations worldwide.
Some interesting areas we are exploring include industrial automation, machine learning, IIOT, cyber security, AI, robotics, and other technologies.
With approximately 1000 employees globally, Brock Solutions is a privately held, employee owned organization with over 30 years in the real‑time operational solutions space.
Why Work at Brock?
- Competitive Compensation Package
- Profit Sharing
- Flexible Working Hours
- Company Events and Celebrations
- We are currently seeking an
On‑Site Software Support Specialist to join our team of experienced professionals located at
Heathrow Airport (LHR) . Please note, this position is 100% on‑site.
Responsibilities
- Work onsite daily at
London Heathrow Airport , representing Brock Solutions as the first point of contact for Smart Suite technical incidents.
- Quickly troubleshoot hardware issues across a vast multi‑terminal network of workstations, scanners and other peripheral devices.
- Become a Smart Suite product specialist, acquiring airport domain, field operations and application knowledge to triage reported software issues.
- Serve as a visible, trusted point of contact for our customers; working with end users in the field, presenting monthly service reviews and participating in key events with the wider airport community.
- You will receive incidents for local customers, as well as handle remote cases as part of our continuous global coverage support model.
- Please note that this position is part of a 7:00 AM to 11:00 PM GMT onsite coverage rotation.
However, schedule adjustments may be necessary to provide customer support for occasional overnight and weekend shifts.
Qualifications
- Diploma or Degree in Information Technology, Computer Analyst, Engineering or related Field. Knowledge in the following is considered an asset:
- Windows Servers
- Windows Failover Clustering or other high‑availability technologies
- Web Servers and Web Services
- Microsoft SQL Server (Administration, and basic queries)
- Azure or other cloud hosting solutions
- Basic networking fundamentals (VLANs, firewalls, VPNs, and routers)
- Mobile Device Management solutions
- Previous work experience in airport IT or field services is considered an asset but not required.
- Fluent in any other language, in addition to English, is an asset.
- Other Requirements
- Ability to obtain and maintain a Heathrow Airport Limited Identification (HAL ID) Pass.
- Full, valid driving licence (required to obtain an Airside Driving Permit); we’ll consider reasonable adjustments.
- There may be occasional, short‑term travel to other airport or customer locations as business needs arise.
- Other Job Information
We appreciate your interest in joining our team.
This appointment is subject to the ability to obtain a valid LHR [Airside/Landside] badge.
This process includes a criminal record check (DBS) and a 5‑year checkable employment/education history.
Applicants must have the legal right to work in the UK; and employment is subject to standard right‑to‑work checks as set out in Home Office guidance.
New grads are welcome to apply. If you have graduated within the last 3 years, please also submit a soft copy of your transcript (unofficial copy is fine).
Brock Solutions strives to create a respectful, accessible and inclusive work environment.
Upon individual request, Brock Solutions will endeavour to remove barriers to the hiring process to accommodate those candidates with disabilities.
Please be advised that, outside of our official applicant tracking system, Brock Solutions will never solicit personal information upfront.
We send formal offer documentation in writing first, and wait until your acceptance before asking for any additional personal information.
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On-Site Software Support Specialist employer: Brock Solutions Inc.
Brock Solutions is an exceptional employer, offering a dynamic work environment at the iconic Heathrow Airport, where innovation meets real-time operational solutions. Employees benefit from competitive compensation, profit sharing, and flexible working hours, all while being part of a collaborative culture that values professional growth and celebrates achievements through company events. With a focus on cutting-edge technologies and a commitment to inclusivity, Brock Solutions provides a unique opportunity for individuals looking to make a meaningful impact in the field of software support.
StudySmarter Expert Advice🤫
We think this is how you could land On-Site Software Support Specialist
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Brock Solutions Inc. or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Brock Solutions Inc..
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like Brock Solutions Inc..
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Brock Solutions Inc. that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace On-Site Software Support Specialist
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Brock Solutions Inc..
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Brock Solutions Inc. and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Brock Solutions Inc.
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Brock Solutions Inc. uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
