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For Companies At a Glance
- Tasks: Manage event operations and ensure seamless execution of unforgettable experiences.
- Company: Join Broadwick, a dynamic company redefining music and cultural spaces.
- Benefits: Enjoy a competitive salary, career growth, and a vibrant work environment.
- Why this job: Be part of a passionate team creating impactful events in stunning venues.
- Qualifications: 4+ years in event operations with strong planning and problem-solving skills.
- Other info: Opportunity to work in iconic locations and collaborate with creative minds.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Role: Operations Manager
Reports into: Head of Spaces
Location: City of London
Contract Type: Full Time, Permanent (42.5 hours per week)
Who we are: Broadwick is a multifaceted international company with headquarters in London who create, develop, own and operate a diverse portfolio of venues, spaces, events and experiences.
We believe in redefining spaces and how people experience music, art, culture and recreation by breaking down the traditional barriers. Our history and heritage is deeply rooted in music, building a portfolio of 20 global festivals before selling the portfolio in 2019 to focus on our growing portfolio of venues that includes Printworks London, Depot Mayfield Manchester, The Beams London, Exhibition London and Magazine London.
Collectively we strive to push boundaries and disrupt the cultural landscape by combining big thinking, bold ideas and commercial intelligence to produce spaces and experiences for discerning audiences in inspiring locations.
Broadwick Spaces includes spaces we own or lease and host client events as well as music and culture. Spaces & Stories is Broadwick portfolio sales agency.
Our team: We are a team passionate and dedicated to creating incredible spaces for people to enjoy with a lasting impact. We are a tight knit group of supportive, talented people who are constantly pushing forward to our next new venue or project.
What we’re looking for
We are looking for an experienced and enthusiastic Operations Manager who is also a master planner and problem solver. This person needs to be incredibly hands-on and it is important that you are adept at building great relationships as you’ll be in day-to-day contact with our fantastic clients. You’ll also be responsible for ensuring the event runs in line with the spaces’ policies on the day so it’s essential you have a strong understanding of health & safety best practice.
About the Spaces: Landing Forty-Two located on the 42nd floor of ‘The Cheesegrater’ and OXO2 on the South Bank offer panoramic views and capacity for up to 400 guests for events.
What you’ll be responsible for
- Ensuring the smooth handover of events from the sales to the operations team. Leading on all logistical planning on allocated events to ensure successful delivery
- Leading on all administrative tasks prior to each event and collecting / collating relevant paperwork and information to distribute to all relevant parties in good time
- Understanding and implementing the spaces\’ operational best practice and ensuring these standards are being upheld at all times. Using this to gain quotes from approved suppliers, book staff and brief / manage on the day
- Understanding the clients and their suppliers Risk Assessments, Method Statements, schedules, Insurance Certificates and licences to ensure all are in line with the spaces and their requirements
- Attending site visits pre-contract where necessary
- Producing a post-event report and schedule de-briefs for the internal event team and all relevant suppliers / clients
- Delivering the highest level of customer service and being the main onsite contact to manage the running of allocated events
- Assisting in creating and developing processes and procedures for use internally, by suppliers and clients to ensure that planning and communication between all parties is smooth and effective
- Maintaining strong relations with our Landlords and other stakeholders
- Overseeing the day-to-day running of the spaces
- Assisting the line manager in identifying and leading on longer term internal projects such as building a reliable bank of freelance talent or wider SLAs
- Assisting the line manager in successfully devising and managing the operational launch to market of new space activations through delivering a time bound critical path to include the booking and instruction of third party suppliers
- Assisting the line manager in collating and devising required documentation, activation budgets, compiling competitor analysis and other relevant tasks
Finance
- Adding all staffing, cleaning and any miscellaneous / on-event costs to the CRM system, and raising client invoices pre and post event within the agreed time frame
- Receiving all supplier invoices relating to the event and process for payment
Sales
- Supporting the sales team with advising clients regarding operational planning – including appropriate requirements for staffing and cleaning on a case by case basis
- Working alongside the sales team to reconcile all event jobs post event and update the CRM system accordingly
Team
- Communicating your training needs and actively participating in your own development in line with your line manager\’s expectations
- Creating a work environment that aligns with Broadwick values and principles
Other
- Ensuring we are always committed to best practice and championing the correct processes
- Supporting the Head of Space on new space acquisitions where appropriate
- Carrying out ad hoc duties when required
You’ll need to have
- Minimum of 4 years of event operations experience, ideally in a large scale events venue or multiple venues
- Ability to keep calm, work under pressure and problem solve quickly
- Exceptional organisational and planning skills
- Confidence in briefing contractors and suppliers
- Knowledge of industry legislations, general event licensing and documentation required pre-event
- Confidence in briefing contractors and suppliers
- An understanding of H&S, compliance and environmental legislation and codes of practice
- A reasonable level of competency using Microsoft and Google Drive software, particularly Word, Outlook and Excel
- Self-motivation in addition to a positive and ‘can-do\’ attitude in order to achieve tasks efficiently and to deadlines
- Good understanding and knowledge of the local event and venue industry
- Availability to work late nights and weekends as and when required
Nice to have
- Relevant H&S Qualification (IOSH / NEBOSH)
- Personal Licence Holder
- First aid qualification
- PAT Testing training
- SIA qualification
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Other
Industries
- IT Services and IT Consulting
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Venue Operations Manager employer: Broadwick
Contact Detail:
Broadwick Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Venue Operations Manager
✨Tip Number 1
Network like a pro! Attend industry events, meet-ups, or even local gigs. The more people you know in the venue and events space, the better your chances of landing that Operations Manager role. Plus, it’s a great way to get insider info on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your past events and operations experience. Use visuals and testimonials to highlight your successes. When you apply through our website, this can really set you apart from the crowd.
✨Tip Number 3
Be proactive! Don’t just wait for job postings. Reach out directly to companies you admire, like Broadwick. Express your interest in potential opportunities and share how you can contribute to their mission of redefining spaces.
✨Tip Number 4
Prepare for interviews by researching the company culture and recent projects. Be ready to discuss how your experience aligns with their values and goals. This shows you’re not just looking for any job, but you’re genuinely interested in being part of their team.
We think you need these skills to ace Venue Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Venue Operations Manager role. Highlight your relevant experience in event operations and any specific skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background aligns with our mission at Broadwick. Be genuine and let your personality come through – we love a good story!
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples of how you've tackled challenges in past roles. We’re looking for someone who can keep calm under pressure and think on their feet, so share those experiences with us!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen and ready to join our fantastic team at Broadwick!
How to prepare for a job interview at Broadwick
✨Know Your Venues
Before the interview, do your homework on Broadwick's venues. Familiarise yourself with their unique features and recent events. This will show your genuine interest and help you discuss how your experience aligns with their operations.
✨Showcase Your Problem-Solving Skills
Prepare specific examples of challenges you've faced in previous roles and how you resolved them. Highlight your ability to stay calm under pressure, as this is crucial for an Operations Manager.
✨Understand Health & Safety Standards
Brush up on health and safety regulations relevant to event management. Be ready to discuss how you’ve implemented these standards in past roles, as this knowledge is essential for ensuring smooth operations.
✨Build Rapport with the Interviewers
Since relationship-building is key in this role, practice engaging with your interviewers. Ask insightful questions about their team dynamics and how they collaborate with clients, showing that you value strong working relationships.
