Operations Manager in London

Role: Operations Manager
Reports into: Head of Space (26 Leake Street)
Location: London
Contract Type: Full Time, Permanent (42.5 hours per week / 5 days over 7)

Who we are:

Broadwick is a multifaceted international company with headquarters in London who create, develop, own and operate a diverse portfolio of venues, spaces, events and experiences.

We believe in redefining spaces and how people experience music, art, culture and recreation by breaking down the traditional barriers. Our history and heritage is deeply rooted in music, building a portfolio of 20 global festivals before selling the portfolio in 2019 to focus on our growing portfolio of venues that includes Printworks London, Depot Mayfield Manchester, Exhibition White City and Magazine London.

Collectively we strive to push boundaries and disrupt the cultural landscape by combining big thinking, bold ideas and commercial intelligence to produce spaces and experiences for discerning audiences in inspiring locations.

Our team:

26 Leake Street and Broadwick Spaces is home to a passionate and dedicated team of event professionals who take immense pride in delivering world-class events in exceptional venues. Our goal is to create unforgettable experiences that leave a lasting impact on the thousands of guests we welcome. We are a close-knit team driven by excellence, working in a dynamic environment surrounded by like-minded, committed individuals.

26 Leake Street is one of London\’s most distinctive urban event venues, set beneath Waterloo Station within the capital\’s famous Graffiti Tunnel. Spanning 11,000 sq ft across two striking railway arches, and 2 additional spaces, it combines raw industrial character with cutting-edge facilities to host everything from music shows and brand activations to unique conferences and private parties.

The venue is now undergoing an exciting period of redevelopment, aimed at enhancing its flexibility, guest experience, and creative potential. This next chapter will see 26 Leake Street evolve into an even more dynamic, future-ready events destination, while continuing to celebrate its iconic street art heritage and bold, urban aesthetic.

What we\’re looking for:

We are looking for an experienced and ambitious Space Operations Manager join the team at 26 Leake Street. You will lead on the planning and delivery of the corporate, brand and private events held at the venue, from conferences, to drinks receptions, private celebrations and product launches.

To be successful, you will have excellent previous demonstrable experience in a similar role within event operations. You will have a natural passion for customer service combined with strong operational acumen and excellent on-the-ground leadership skills. You will be extremely organised, with a real ability to get things done. You will need to have excellent attention to detail, as we seek to continuously improve processes and innovate within the event space in which we operate.

We\’re looking for a strong communicator who is flexible in their working approach and is willing to get stuck in. The role will combine a mix of office and site-based working.

This person needs to be incredibly hands-on and it\’s important that they are adept at building great relationships as they\’ll be in day-to-day contact with our fantastic clients. They\’ll also be responsible for ensuring the event runs in line with the spaces\’ policies on the day so it\’s essential they have a good understanding of health & safety and facilities management best practice.

What you\’ll be responsible for:

Operations

• Ensuring the smooth handover of events from the sales to the operations team. Leading on all logistical planning on allocated events to ensure successful delivery.
• Leading on all administrative tasks prior to each event and collecting / collating relevant paperwork and information to distribute to all relevant parties in good time.
• Understanding and implementing the spaces\’ operational best practice and ensuring these standards are being upheld at all times. Using this to gain quotes from approved suppliers, book staff and brief / manage on the day.
• Understanding the clients and their suppliers Risk Assessments, Method Statements, schedules, Insurance Certificates and licences to ensure all are in line with the spaces and their requirements.
• Attending site visits pre-contract where necessary.
• Producing a post-event report and schedule de-briefs for the internal event team and all relevant suppliers / clients.
• Delivering the highest level of customer service and being the main onsite contact to manage the running of allocated events.
• Assisting in creating and developing processes and procedures for use internally, by suppliers and clients to ensure that planning and communication between all parties is smooth and effective.
• Maintaining strong relations with our Landlords and other stakeholders.
• Overseeing the day-to-day running of the spaces.
• Assisting the line manager in identifying and leading on longer term internal projects such as building a reliable