At a Glance
- Tasks: Scan tickets, guide guests, and ensure a smooth event experience.
- Company: Join Broadwick, a dynamic company creating unforgettable events and experiences.
- Benefits: Flexible casual hours, vibrant work environment, and the chance to be part of exciting events.
- Other info: Work evenings and weekends in a lively atmosphere with opportunities to grow.
- Why this job: Be the friendly face that welcomes guests to iconic Troxy and enjoy live music.
- Qualifications: Great communication skills, customer service experience, and a love for live events.
The predicted salary is between 31500 - 38500 £ per year.
Description
Roles
Casual Ticket Scanners and Ushers
Reports into
Ticketing Manager
Location
Troxy, Stepney, London
Contract Type
Casual contract
Who Broadwick are
Broadwick is a multifaceted international company with headquarters in London who create, develop, own and operate a diverse portfolio of venues, spaces, events and experiences.
Collectively we strive to push boundaries and disrupt the cultural landscape by combining big thinking, bold ideas and commercial intelligence to produce spaces and experiences for discerning audiences in inspiring locations.
Who Troxy are
Troxy is East London’s iconic Grade II-listed Art Deco venue with a flexible 3,100 capacity across its dramatic Auditorium and circle.
It blends historic character with state-of-the-art production to host everything from live music and award ceremonies to brand showcases, film shoots and private events.
What we’re looking for
We are looking to grow our friendly and helpful team of Scanners and Ushers to join our busy operations team during each event.
You will help to oversee the events each night, by scanning tickets, answering queries, and guiding audience members to their seats.
You will work events on evenings and weekends, and be a friendly face to welcome customers to Troxy.
What you’ll be responsible for
- Scanning customer tickets efficiently and accurately on arrival.
- Welcoming guests and ushering audience members to their allocated seats, sections or viewing areas.
- Supporting the safe and orderly movement of customers throughout the venue.
- Remaining attentive during performances and politely addressing disruptive behaviour, escalating issues where appropriate.
- Answering customer queries and providing clear information about the venue and event.
- Assisting audience members with additional or accessible requirements where required.
- Supporting Front of House, Security and other operational teams to help ensure the smooth running of events.
- Remaining vigilant for customer welfare and safety concerns, reporting any issues promptly.
- Participating in event briefings and following venue procedures and instructions.
What you'll need to have
- Clear and confident communicator, both verbal and written.
- Experiencing working operationally, and within a mixture of departments.
- Problem solver, proactive thinker.
- Excellent customer service skills.
- Calm attitude under pressure.
- A friendly and warm persona, with a genuine desire to help both customers and the Troxy team.
- Flexibility: you must be available to work evenings and weekends.
- A genuine love for music and live events.
Nice to have
- Experience working live events / club nights.
- Understanding of hospitality, especially in a live event setting.
- Understanding and awareness of night life culture.
Casual Ticket Scanner and Ushers in London employer: Broadwick
Broadwick is an exceptional employer, offering a vibrant work culture at Landing Canary Wharf, London, where creativity and innovation thrive. Employees benefit from a supportive environment that encourages professional growth and development, alongside competitive compensation and unique opportunities to shape memorable events in a dynamic venue setting.
StudySmarter Expert Advice🤫
We think this is how you could land Casual Ticket Scanner and Ushers in London
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Broadwick and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Casual Ticket Scanner and Ushers in London
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Broadwick that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Broadwick.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Broadwick get a sense of who you are beyond your experience!
How to prepare for a job interview at Broadwick
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Broadwick and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
