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- Tasks: Supervise Box Office and Front of House operations for exciting live events.
- Company: Join Broadwick, a dynamic company transforming cultural experiences in London.
- Benefits: Earn £14.25 per hour with flexible casual contracts.
- Why this job: Be part of iconic events at Troxy, East London's historic venue.
- Qualifications: Strong leadership skills and customer service experience required.
- Other info: Great opportunity for growth in the vibrant events industry.
Roles: Box Office / Front of House Supervisors (Dual role)
Reports into: Ticketing Assistant
Location: Troxy, Stepney, London
Pay rate: £14.25 per hour
Contract Type: Casual contract
Who Broadwick are: Broadwick is a multifaceted international company with headquarters in London who create, develop, own and operate a diverse portfolio of venues, spaces, events and experiences.
Who Troxy are: Troxy is East London’s iconic Grade II-listed Art Deco venue with a flexible 3,100 capacity across its dramatic Auditorium and circle.
What we’re looking for: We are looking for confident and reliable people to join our Front of House leadership pool at Troxy. This role operates in two ways depending on the event: you will either supervise Box Office or supervise FOH. In both cases you will help keep live events running smoothly and ensure every audience has a brilliant experience.
Key responsibilities when Box Office Supervisor:
- Oversee Box Office operations during events.
- Line manage Box Office staff.
- Manage promoter and venue ticketing holds.
- Complete the ticketing aspect of venue settlements.
- Handle all customer ticketing enquiries or complaints.
- Manage venue and external guest lists.
- Sell tickets on the door via DICE.
- Send end-of-night reports to the ticketing and events teams.
- Manage ticketing allocations and upload barcodes to the DICE system.
Key responsibilities when Front of House Supervisor:
- Line manage ushers and ticket scanners, ensuring they are in position and performing duties correctly.
- Support smooth crowd flow and overall customer movement throughout the venue.
- Assist with ticketing issues that don’t require Box Office intervention.
- Help accessible customers to and from the DDA area.
- Support the Event Manager with front-of-house duties as required, including cloakroom management and audience communication at the end of the night.
General responsibilities:
- Be a consummate team player with a positive and proactive attitude.
- Promote the highest level of customer service.
- Support collaboration across all Troxy departments.
- Seek continuous improvement in personal and team performance.
- Comply with all Health Safety regulations and contribute to a safe working environment.
- Undertake other reasonable duties as required by management.
- Understand and uphold Equality Diversity standards in the workplace.
You’ll need to have:
- Excellent knowledge of ticketing systems.
- Strong leadership and communication skills.
- Effective time management and organisation.
- Excellent customer service approach.
- Ability to work calmly under pressure.
- Computer literate (Word, Excel, Outlook).
- Strong numerical ability.
- Initiative, drive and enthusiasm.
Nice to haves:
- Experience in Box Office or Front of House supervision (music or events industry preferred).
- Experience managing guest lists and staff teams.
- Experience in event ticketing or event management.
- Prior experience within Dice MIO software.
Casual Box Office / Front of House Supervisors in London employer: Broadwick
Contact Detail:
Broadwick Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casual Box Office / Front of House Supervisors in London
✨Tip Number 1
Get to know the venue! Familiarise yourself with Troxy's layout and operations. This will not only help you feel more confident during interviews but also show your genuine interest in the role.
✨Tip Number 2
Network like a pro! Attend events at Troxy or similar venues to meet people in the industry. Building connections can lead to insider tips and even job opportunities that aren’t advertised.
✨Tip Number 3
Show off your leadership skills! Be ready to share examples of how you've successfully managed teams or handled customer issues in the past. This is key for the Box Office and Front of House Supervisor roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the team at Troxy!
We think you need these skills to ace Casual Box Office / Front of House Supervisors in London
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of flair can make your application stand out from the crowd.
Tailor Your Application: Make sure to tailor your application to the role of Box Office / Front of House Supervisor. Highlight any relevant experience and skills that match what we're looking for. This shows us you’ve done your homework and are genuinely interested!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid fluff and get straight to the good stuff about why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Broadwick
✨Know Your Venue
Before the interview, do some research on Troxy and its history. Familiarise yourself with its events and the type of audience it attracts. This will show your genuine interest in the role and help you answer questions more effectively.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or managed a situation under pressure. Highlight how you maintained a positive atmosphere and ensured customer satisfaction, as these are key aspects of the role.
✨Master the Ticketing Systems
Brush up on your knowledge of ticketing systems, especially DICE if you have experience with it. Be ready to discuss how you've used such systems in previous roles and how you can apply that knowledge to manage ticketing operations at Troxy.
✨Emphasise Customer Service
Think of specific instances where you provided excellent customer service, particularly in high-pressure situations. Be prepared to explain how you would handle ticketing issues or customer complaints to ensure a smooth event experience.
