Front of House

Role:
Front of House & Office Coordinator

Reports into:
People Advisor

Location:
London

Contract Type:
Full Time, Permanent (42.5 hours per week, 8am-4:30pm)

Who we are:

Broadwick is a multifaceted international company with headquarters in London who create, develop, own and operate a diverse portfolio of venues, spaces, events and experiences.

We believe in redefining spaces and how people experience music, art, culture and recreation by breaking down the traditional barriers. Our history and heritage is deeply rooted in music, building a portfolio of 20 global festivals before selling the portfolio in 2019 to focus on our growing portfolio of venues that includes Printworks London, Depot Mayfield Manchester, Drumsheds London, Exhibition London and Magazine London.

Collectively we strive to push boundaries and disrupt the cultural landscape by combining big thinking, bold ideas and commercial intelligence to produce spaces and experiences for discerning audiences in inspiring locations.

Our team:

Our people are at the heart of everything we do. We\’re proud to attract and hire a diverse group of talented individuals who are excited to be part of our mission. But it\’s not just about recruitment for us—we\’re focused on helping our team grow, develop into leaders, and build a strong, values-driven culture that aligns with our goals.

We\’re all about creating an inclusive, innovative, and supportive workplace where everyone feels valued and inspired to do their best work. By fostering a sense of collaboration and belonging, we make sure our people thrive, which in turn helps us achieve success as a company.

What we\’re looking for:

You\’ll be the friendly face that welcomes everyone to the office each day Along with managing the reception desk, you\’ll ensure the Broadwick office runs seamlessly, whilst offering support to our other offices across London when needed. From handling general admin tasks to ensuring the team has everything they need to do their best work; you\’ll keep things running smoothly every day.

What you\’ll be responsible for:

Front of House/ Office Management

• Acting as a first point of contact and trusted support for business leaders, team members, and guests, clients and candidates, ensuring a consistently positive experience.
• Proactively supporting leadership and fostering strong working relationships with all employees across the businesses.
• Scheduling and facilitating meeting spaces for the directors along with providing teas, coffees and refreshments for external guests and the setting up of meeting rooms for all key meetings.
• Looking after the running of our Broadwick office; this includes building access, answering the phone, organising couriers, keeping up to date with receipts and raising PO\’s. You will also facilitate remote assistance of external offices.
• Managing office and information inboxes.
• Ensuring all office areas are being kept tidy throughout that day, such as the kitchens, meeting rooms and the general office spaces.
• Collecting and distributing our post and deliveries, for the different departments.
• Ordering and managing the stationery, kitchen, and cleaning supplies.
• Conducting office onboardings for new starters.
• Assisting with activation of new office spaces, installing seating and equipment, and ensuring each office has enough space for new starters.
• Keeping office projects up to date on our project management software.
• Working closely with the People team to plan and deliver culture and engagement initiatives, recognition activities, and internal communications that strengthen collaboration and team spirit.
• Organising logistics for team training sessions.
• Assisting with logistics and company roll out of business and operations projects, i.e. GDPR, new systems, compliance training, etc.
• Managing and submitting company staff guestlist for Broadwick Live music shows and any ad hoc events that may arise.
• Facilitating remote assistance of external offices.

Facilities Management

• Ensuring the business and offices are kept safe and compliant, working with the building management team, logging repairs, services and general maintenance when required, including managing team access.
• Troubleshooting/resetting HVAC systems and testing fire alarms across offices and Broadwick Studio.
• Liaising with suppliers and building maintenance team to ensure repairs and services are carried out effectively.
• Issuing parking permits for internal and external visitors.
• Managing key office relationships, cleaners, suppliers, Canary Wharf security.

Team

• Communicating your training needs and actively participating in your own development in line with your manager\’s expectations.
• Creating a work environment that aligns with Broadwick values and principles.

Other

• Carrying out ad hoc duties when required to.

You\’ll need to have:

• A passion for people and creating a positive workplace culture.
• Excellent communication skills are a must. Strong stakeholder management skills with the confidence to engage with senior leaders and external clients.
• Great attention to detail is important, even when you\’re up against it.
• Being highly organised goes without saying, as you\’ll be spinning lots of plates. Some are more delicate than others.
• Positive and optimistic demeanour; always a glass half full kind of person
• A cool head in a fast-paced, sometimes chaotic environment.
• Prioritisation and time management are key.
• Be able to self-motivate and self-manage.

Nice to have:

• Receptionist, office management and/or facilities experience.