Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the planning and execution of high-capacity live events, ensuring seamless operations.
- Company: Join Broadwick Live, a dynamic company redefining music and event experiences.
- Benefits: Full-time role with competitive salary and opportunities for growth in a vibrant environment.
- Why this job: Be at the heart of exciting events and make a real impact on unforgettable experiences.
- Qualifications: Experience in managing large live events and excellent project management skills required.
- Other info: Collaborative culture with a focus on creativity and innovation.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Role: Event Operations Manager
Reports Into: Director of Live Operations
Location: London
Contract Type: Full Time, Permanent, 42.5 hours per week
What we are looking for
We’re looking for a detail-oriented and people-first Event Operations Manager to lead experience across the Drumsheds Music Series. This is a 360 role at the centre of our biggest shows. You’ll act as the operational lead for both internal teams and external partners translating the show vision into a live plan, holding timelines and comms across departments, and setting the pace once the show goes live. Calm under pressure, methodical in planning, and clear on comms, you’ll lead from the front and help shape the experience for everyone on site.
Event Planning & Pre-Production
- Lead the planning cycle for creating, tracking, and maintaining critical paths, actions, and internal delivery schedules for the season, shows and key projects
- Schedule and chair operational planning meetings across departments, ensuring alignment on priorities, risks, and delivery timelines.
- Track deadlines for documentation, supplier inputs, production notes, and internal approvals holding the team accountable to shared milestones.
- Ensure information is clearly distributed across internal teams and updated regularly as show plans evolve.
- Work alongside the team to align internal and contractor-led planning timelines.
Show Development & Promoter Liaison
- Act as the lead operational contact for promoters internally and externally, overseeing delivery from pre-production through to break.
- Translate creative, production, and commercial requirements into operational plans, timelines, and documentation.
- Ensure the guest experience, artist logistics, and event vision are operationally achievable, scalable, safe and world class.
- Lead show-specific planning meetings, tracking actions, aligning departments, and escalating risks to the Director of Operations.
Internal Team & Departmental Coordination
- Align departments including FOH, ticketing, guest ops, security, F&B, artist liaison, marketing and bookings team around shared milestones and deliverables.
- Produce and manage internal planning documents: delivery schedules, event briefings, handovers, and team briefing packs.
- Lead team briefings, control room handovers, and ops comms across the shows.
- Curate the correct staffing levels across the board based on the risk assessment with an eye for safety and financial acumen.
F&B Planning
- Collaborate with the F&B Manager and the F&B contractor to support the planning and operational integration of bars and traders across the site
- Support tracking F&B milestones layout planning, crowd flow, queue management, staffing plans, and live service delivery.
- Assist the counterpart Event operations manager in F&B delivery visions for their respected events.
- Act as a key liaison between the business for hospitality, ensuring quality and efficiencies across the board.
Licensing, SAG & Documentation Leadership
- Lead in the drafting and delivery of licensing and safety documentation.
- Represent internal ops in SAG meetings, council inspections, and safety briefings as needed.
- Ensure that operational plans align with licensing conditions and regulatory requirements, in collaboration with the Operations Managers, F&B Manager and Security Manager.
Live Show Leadership
- Act as the key liaison to the event silver control room on show days managing show flow, escalation pathways, issue logging, and internal and external promotor comms.
- Own the delivery plan and schedule; coordinate response to live operational issues as they arise.
- Be a visible, solutions-focused lead on-site supporting department leads and keeping the show on time and on standard.
Finance & Budget Awareness
- Monitor all operational cost lines on your dedicated budgets
- Scope supplier inputs carefully, raise POs, and escalate cost risks or changes as needed to Director of Operations
- Lead reconciliation by tracking accurate delivery data and staffing hours for post-show reporting.
Reporting, Debriefing & Continuous Improvement
- Leading from the front with reporting on your dedicated, projects, events and work streams to ensure the teams are kept up to speed on all key matters.
- Coordinate and contribute to post-show debriefs capturing feedback, incident logs, and lessons learned.
- Help evolve and standardise planning templates, briefing decks, and control room systems across the season.
- Drive continuous improvement by sharing insight, proposing refinements, and documenting best practice.
You’ll need to have
- Proven experience delivering high-capacity live events (10,000+), ideally with operational and promoter-facing leadership.
- Excellent project management skills: highly organised, detail orientated and adept at managing multiple timelines and stakeholders simultaneously.
- Experience managing large projects via project management tools such as Monday.com
- Strong working knowledge of critical path planning, run sheets, team comms, and licensing documentation.
- Confident communicator in stakeholder and control room environments able to lead calmly under pressure.
- Financially aware able to track spend, scope supplier inputs, and manage operational risks.
- A clear communicator, calm under pressure, and passionate about delivering best-in-class live experiences.
- Flexibility to work weekends, evenings, and extended on-site hours as needed.
Nice to haves
- IOSH Managing Safely
- NEBOSH General Certificate (or NEBOSH certificate in event safety)
- Formal event control room training or certification
- Level 5 Award in crowd safety management
- Formal project management training or certification (PRINCE2 etc)
#J-18808-Ljbffr
Event Operations Manager employer: Broadwick
Contact Detail:
Broadwick Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Event Operations Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the events industry. Attend gigs, conferences, or even local meet-ups. You never know who might be looking for someone just like you!
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your past events and projects. This is your chance to shine and demonstrate how you can bring that world-class experience to the table.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out to companies you admire, like Broadwick Live, and express your interest. A little initiative can go a long way!
✨Tip Number 4
Apply through our website! We love seeing applications come directly from passionate candidates. It shows you're serious about joining our team and makes it easier for us to spot your enthusiasm.
We think you need these skills to ace Event Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Event Operations Manager role. Highlight your experience with high-capacity live events and project management skills. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about event operations and how you can contribute to our team. Keep it engaging and relevant to the job description.
Showcase Your Skills: Don’t forget to showcase your organisational skills and ability to manage multiple timelines. Mention any tools you’ve used, like Monday.com, to demonstrate your project management prowess. We love a detail-oriented candidate!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Let’s get your application in!
How to prepare for a job interview at Broadwick
✨Know Your Event Operations Inside Out
Make sure you’re well-versed in the specifics of event operations, especially for large-scale events. Brush up on your knowledge of critical path planning and project management tools like Monday.com, as these will likely come up during the interview.
✨Showcase Your People Skills
As an Event Operations Manager, you'll be leading teams and liaising with promoters. Prepare examples that highlight your ability to communicate effectively and manage relationships under pressure. Think about times when you’ve successfully navigated challenges with stakeholders.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you keep track of multiple timelines and ensure everyone is aligned. Bring examples of how you've managed documentation and approvals in past roles, as this will show your attention to detail and organisational prowess.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations related to event planning and execution. Practice your responses to scenarios where you need to handle unexpected issues or coordinate between different teams, showcasing your problem-solving skills.
