At a Glance
- Tasks: Supervise events, assist guests, and ensure smooth operations at Troxy.
- Company: Join Broadwick, a dynamic company creating unforgettable experiences.
- Benefits: Flexible casual contract with opportunities to work at exciting events.
- Other info: Work evenings and weekends in a vibrant, music-loving environment.
- Why this job: Be the friendly face of live events and make a real impact.
- Qualifications: Experience in similar roles, excellent communication, and customer service skills.
The predicted salary is between 11.7 - 14.3 £ per hour.
Reports into: Ticketing Manager
Location: Troxy, Stepney, London
Contract Type: Casual contract
Who Broadwick are: Broadwick is a multifaceted international company with headquarters in London who create, develop, own and operate a diverse portfolio of venues, spaces, events and experiences. Collectively we strive to push boundaries and disrupt the cultural landscape by combining big thinking, bold ideas and commercial intelligence to produce spaces and experiences for discerning audiences in inspiring locations.
Who Troxy are: Troxy is East London’s iconic Grade II-listed Art Deco venue with a flexible 3,100 capacity across its dramatic Auditorium and circle. It blends historic character with state-of-the-art production to host everything from live music and award ceremonies to brand showcases, film shoots and private events.
What we’re looking for: We are looking for passionate and driven Front of House Supervisors to join our busy operations team during each event. You will help to oversee the events each night, by aiding customers with any queries, and liaising between our bars, box office and security teams to ensure that everything is running smoothly. You will work events on evenings and weekends, and be a proactive and friendly face, aiming to resolve issues quickly.
What you’ll be responsible for:
- Supervising the Front of House team, including ushers and ticket scanners, ensuring excellent customer service throughout the event.
- Supporting the Duty Box Office Supervisor by managing customer enquiries away from the box office, allowing them to focus on ticketing operations.
- Welcoming guests and acting as the primary point of contact for customer queries throughout the venue.
- Assisting guests with accessible requirements, including escorting wheelchair users and other accessible patrons to their allocated viewing areas.
- Managing customer reseating requests and resolving seating issues where appropriate.
- Coordinating audience movement and maintaining an organised, safe and welcoming front of house environment.
- Acting as the first point of contact for operational queries from security, escalating matters where appropriate.
- Liaising with the Event Manager, Box Office, Bars, Security and other operational departments to ensure the smooth running of each event.
- Resolving customer complaints professionally, knowing when issues should be escalated to the Event Manager.
- Remaining vigilant for welfare and safety concerns, reporting incidents promptly and ensuring accidents are recorded in line with company procedures.
- Participating in training and briefing sessions as required.
What you'll need to have:
- Experience working in a similar venue/environment.
- Clear and confident communicator, both verbal and written.
- Experiencing working operationally, and within a mixture of departments.
- Problem solver, proactive thinker.
- Excellent customer service skills.
- Calm attitude under pressure.
- A friendly and warm persona, with a genuine desire to help both customers and the Troxy team.
- Flexibility: you must be available to work evenings and weekends.
- A genuine love for music and live events.
Nice to have:
- First Aid trained.
- Experience as a manager in a similar environment.
- Awareness of night-time culture.
Casual Front of House Supervisor in London employer: Broadwick Live
Broadwick is an exceptional employer that fosters a vibrant and inclusive work culture, where creativity and passion for live events thrive. As a Casual Box Office Supervisor at Troxy, you will be part of a dynamic team in a historic venue, with opportunities for personal growth and development while engaging with diverse audiences. Enjoy the unique advantage of working in East London's iconic Art Deco setting, where every event offers a chance to make a meaningful impact in the cultural landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Casual Front of House Supervisor in London
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Broadwick Live and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Casual Front of House Supervisor in London
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Broadwick Live that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Broadwick Live.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Broadwick Live get a sense of who you are beyond your experience!
How to prepare for a job interview at Broadwick Live
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Broadwick Live and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
