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- Tasks: Support pet parents by managing calls, scheduling appointments, and providing solutions.
- Company: Join Broadview Animal Hospital, a compassionate and family-minded team.
- Benefits: Enjoy competitive pay, flexible schedules, and health benefits.
- Why this job: Make a real difference in the lives of pets and their owners.
- Qualifications: 2 years of customer service experience and a passion for animals.
- Other info: Great career growth opportunities in a supportive environment.
The predicted salary is between 28800 - 43200 £ per year.
We're Growing! Join Our Team as a Full-Time Call Center Representative. Broadview Animal Hospital is thrilled to announce that we’re expanding our talented team of Call Center Representatives! We are currently seeking a Full-Time Representative for our Rochester, NH location. Our Call Center Representatives are the first point of contact for our clients and play a vital role in supporting pet parents and their beloved companions. If you are passionate about helping others and love animals, this could be the perfect opportunity for you!
Why Join Broadview? At Broadview, we are committed to the growth and development of every team member. We strive to maintain a positive, collaborative work environment, and we recognize the importance of work-life balance, offering flexible schedules that support both personal and family needs. We are proud to be AAHA-accredited and privately owned and operated by compassionate, family-minded individuals. For over 40 years, we’ve been delivering quality care with compassion across the greater Seacoast area. Our services include full-service small animal general medicine, surgery, orthopedics, theriogenology, behaviour services, and urgent care. Located between the White Mountains and the beautiful New Hampshire seacoast, Broadview Animal Hospital is a great place to build a meaningful career.
Who We Treat We welcome a wide range of patients including dogs, cats, ferrets, rabbits, reptiles, and pocket pets. Our team uses progressive techniques and protocols, supported by modern technology such as:
- Cloud-based medical records
- Digital radiography
- Therapy laser
- Ultrasound
- Endoscopy
- Laparoscopy/arthroscopy
- In-house diagnostic laboratory
Key Responsibilities
- Educating and supporting clients
- Answering and managing incoming phone calls
- Scheduling and rescheduling appointments
- Problem-solving and finding solutions
- Liaising with doctors to address client questions and concerns
- Processing online prescription approvals
- Managing client emails
- Communicating with insurance providers
- Transferring and receiving medical records
Required Qualifications
- Minimum of 2 years of customer service experience
- Experience in one or more of the following settings:
- Veterinary hospital
- Medical/dental call center or front desk
- Doggy daycare/kennel
- Exceptional customer service and phone etiquette
- Multitasking in a fast-paced environment
- Clear and empathetic communication
- Time management and organization
- Problem-solving and patience
What We Offer
- Competitive pay
- Paid time off, holidays, and sick leave
- Weekend shift differentials
- Medical, dental, and vision coverage
- Monthly health saving allowance
- 401(k) with employer contributions
- Continuing education (CE) allowance
- Employee pet care discount
- Flexible scheduling
- Uniform allowance
- And so much more!
This is a full-time position, and only candidates who meet the listed qualifications will be considered. If you’re looking for a meaningful, people-and-pet-focused role in a supportive environment, don’t wait—apply today!
Call Center Representative for Rochester employer: Broadviewvet
Contact Detail:
Broadviewvet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Center Representative for Rochester
✨Tip Number 1
Get to know the company! Research Broadview Animal Hospital and understand their values and services. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone etiquette! Since you'll be handling calls, it’s crucial to sound friendly and professional. Try role-playing with a friend or family member to get comfortable with common scenarios you might face.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully resolved issues for customers. This will demonstrate your ability to handle the challenges that come with being a Call Center Representative.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the Broadview team!
We think you need these skills to ace Call Center Representative for Rochester
Some tips for your application 🫡
Show Your Passion for Animals: When writing your application, let your love for animals shine through! Mention any relevant experiences you have with pets or in animal care, as this will resonate with us at Broadview Animal Hospital.
Highlight Your Customer Service Skills: Since we’re all about providing exceptional service, make sure to showcase your customer service experience. Talk about how you've helped clients in the past and how you can bring that same energy to our team.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Call Center Representative role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Broadview.
How to prepare for a job interview at Broadviewvet
✨Know Your Stuff
Before the interview, make sure you research Broadview Animal Hospital and understand their services. Familiarise yourself with their commitment to animal care and customer service. This will show your genuine interest in the role and help you answer questions more confidently.
✨Show Your Passion for Pets
Since this role involves supporting pet parents, be ready to share your love for animals. Think of personal stories or experiences that highlight your passion for helping pets and their owners. This can really resonate with the interviewers!
✨Practice Your Communication Skills
As a Call Center Representative, clear and empathetic communication is key. Practice answering common interview questions out loud, focusing on your tone and clarity. You might even want to role-play with a friend to get comfortable with the format.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team culture, training opportunities, and what a typical day looks like. This not only shows your enthusiasm but also helps you determine if Broadview is the right fit for you.