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- Tasks: Be the friendly voice for clients, helping them with their furry friends' needs.
- Company: Join Broadview Animal Hospital, a supportive and caring workplace.
- Benefits: Enjoy competitive pay, flexible scheduling, and great health benefits.
- Other info: Work in a dynamic environment with opportunities for professional growth.
- Why this job: Make a real difference in pet owners' lives while growing your career.
- Qualifications: 2 years of customer service experience and a passion for helping others.
The predicted salary is between 30000 - 40000 ÂŁ per year.
Broadview Animal Hospital is growing, and we’re looking for a Full-Time or Part-Time Call Center Representative to join our expanding team in Rochester, NH. Our Call Center Representatives are often the first voice our clients hear, and that voice matters. This role is ideal for someone who is calm under pressure, genuinely enjoys helping others, and understands the importance of clear, compassionate communication, especially when it comes to people’s fur babies.
Why Broadview? At Broadview, we invest in our people. We foster a supportive, collaborative workplace where professional growth is encouraged and work‑life balance is respected. Flexible scheduling options help support both personal and family needs. We are AAHA‑accredited and privately owned, with over 40 years of experience providing high‑quality, compassionate veterinary care across the greater Seacoast area. Our services include small animal general medicine, surgery, orthopedics, behaviour services, theriogenology, and urgent care. Located between the White Mountains and New Hampshire’s beautiful seacoast, Broadview offers the opportunity to build a meaningful career in a place people love to live and work.
What Services We Offer:
- Cloud‑based medical records
- Digital radiography
- Therapy laser
- Ultrasound
- Endoscopy
- Laparoscopy/arthroscopy
- In‑house diagnostic laboratory
What You’ll Do:
- Serve as a trusted resource for clients through education and support
- Answer and manage a high volume of incoming calls
- Schedule, confirm, and reschedule appointments
- Collaborate with doctors to address client questions and concerns
- Process online prescription approvals
- Manage client emails and communications
- Coordinate with insurance providers
- Transfer and receive medical records
- Problem‑solve efficiently while maintaining empathy and professionalism
What We’re Looking For:
- Minimum 2 years of customer service experience
- Experience in at least one of the following settings: Veterinary hospital, Medical or dental call center/front desk, Doggy daycare or kennel
- High school diploma or GED
You Should Also Demonstrate:
- Strong phone etiquette and customer service skills
- Ability to multitask in a fast‑paced environment
- Clear, empathetic communication
- Excellent time management and organization
- Patience and solution‑focused problem‑solving
What We Offer:
- Competitive pay
- Paid time off, holidays, and sick leave
- Weekend shift differentials
- Medical, dental, and vision insurance
- Monthly health savings allowance
- 401(k) with employer contributions
- Continuing education (CE) allowance
- Employee pet care discounts
- Flexible scheduling
- Uniform allowance
- EAP Program
- And more
Call Center Representative for Rochester in Medway employer: Broadviewvet
Contact Detail:
Broadviewvet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Center Representative for Rochester in Medway
✨Tip Number 1
Make sure to research Broadview Animal Hospital before your interview. Knowing about their services and values will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your phone etiquette! Since you'll be the first voice clients hear, it’s crucial to sound calm and friendly. Try role-playing with a friend to get comfortable with handling different types of calls.
✨Tip Number 3
Show off your multitasking skills during the interview. Share examples of how you've managed multiple tasks in a fast-paced environment, especially if they relate to customer service or veterinary settings.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows that you’re serious about joining the Broadview team.
We think you need these skills to ace Call Center Representative for Rochester in Medway
Some tips for your application 🫡
Show Your Passion for Helping Others: When writing your application, let your genuine love for helping people and their pets shine through. We want to see that you understand the importance of compassionate communication, especially in a call centre role where clients are often reaching out during stressful times.
Highlight Relevant Experience: Make sure to mention any customer service experience you have, especially in veterinary or medical settings. We’re looking for someone who can handle a high volume of calls while maintaining professionalism, so share specific examples of how you've done this in the past.
Keep It Clear and Concise: Your application should be easy to read and straight to the point. Use clear language and avoid jargon. We appreciate well-organised applications that demonstrate your ability to communicate effectively, just like you would with our clients.
Apply Through Our Website: We encourage you to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves. Plus, it shows us that you're proactive and eager to join our team!
How to prepare for a job interview at Broadviewvet
✨Know Your Stuff
Before the interview, make sure you understand Broadview Animal Hospital's services and values. Familiarise yourself with their approach to customer service and how they support pet owners. This will help you demonstrate your genuine interest in the role and show that you’re aligned with their mission.
✨Showcase Your Empathy
As a Call Center Representative, empathy is key. Prepare examples from your past experiences where you’ve handled difficult situations with compassion. Think about times when you’ve helped customers feel heard and supported, especially in high-pressure scenarios.
✨Practice Your Phone Etiquette
Since you'll be the first voice clients hear, practice your phone etiquette. Conduct mock calls with friends or family to refine your tone, clarity, and ability to multitask while on the phone. This will help you feel more confident and prepared for the real deal.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how they handle busy periods. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.