At a Glance
- Tasks: Be the voice of our customers, managing orders and resolving queries.
- Company: Join a historic manufacturing leader with over 110 years of innovation.
- Benefits: Enjoy a matched pension, on-site gym, parking, and career growth.
- Other info: Exciting long-term career opportunities await you!
- Why this job: Make a real impact in customer service within a global organisation.
- Qualifications: Strong communication skills and attention to detail are key.
The predicted salary is between 25000 - 30000 £ per year.
Join a North East Manufacturing Success Story! We're excited to be recruiting for a Customer Service Representative to join Broadview Materials / Formica Group at their North Shields site. This is a fantastic opportunity to become part of an iconic business with an incredible heritage. Formica, the original inventors of laminate, are celebrating over 110 years of innovation, while their North Shields manufacturing site has been a proud part of the North East since 1946. As part of the global Broadview Materials Group, they continue to invest heavily in their people, products and facilities.
As a Customer Service Representative, you'll be at the heart of the customer experience, building strong relationships, supporting customers across Europe, managing orders, resolving queries and working closely with sales, supply chain and finance teams to deliver service excellence.
- Pension contribution matched up to 6%
- On-site gym and parking
- Genuine long-term career opportunities within a global organisation
We're looking for someone with excellent communication skills, strong attention to detail, great problem-solving ability and confidence using business systems and Excel. Customer service experience within manufacturing would be advantageous but not essential. Get in touch to find out more or apply today.
Customer Service Representative employer: Broadview Materials Europe
Broadview Materials Europe is an exceptional employer, offering a dynamic work environment in North Shields where you can thrive as a Customer Service Specialist. With a strong emphasis on employee growth and development, the company provides excellent benefits such as an on-site gym and parking, ensuring a healthy work-life balance while fostering a culture of collaboration and support. Join us to be part of a team that values your contributions and offers meaningful career advancement opportunities in the manufacturing sector.
Contact Details:
Broadview Materials Europe Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Broadview Materials Europe. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Broadview Materials Europe before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Broadview Materials Europe:Your cover letter is your chance to shine! Tell us why you want to work at Broadview Materials Europe specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Broadview Materials Europe!
How to prepare for a job interview at Broadview Materials Europe
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
