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- Tasks: Provide top-notch IT support and help keep our tech running smoothly.
- Company: Join Broadstone, a thriving consultancy with a focus on personal service and expert solutions.
- Benefits: Enjoy competitive salary, 25 days holiday, health cash plan, and more!
- Why this job: Be part of a dynamic team and make a real impact in a growing company.
- Qualifications: 1+ years in IT support and a passion for technology.
- Other info: Great opportunities for learning, social events, and a commitment to diversity.
The predicted salary is between 30000 - 42000 £ per year.
Broadstone have an exciting opportunity for an IT Service Desk Technician to join the team in Glasgow.
Who are we?
Broadstone is a thriving consultancy offering a wide range of services in pensions, investments, and employee benefits. Established in 1989, the business has grown from a small team to a workforce of nearly 700, brought together by a desire to provide a personal, expert service to all who put their faith in us. We take pride in assisting small and medium sized pension schemes who lack the time or resources to address increasingly challenging issues themselves.
Our values are at the heart of everything we do and drive us forward every day. We strive to attract, develop, and retain top talent to work together to provide the best possible client outcomes. Our team feel empowered to share ideas to continuously improve our business. The impressive results of both client and staff surveys are a source of great pride.
Broadstone are committed to building an inclusive working environment, valuing diversity, equity and inclusion based on age, background, disability, gender, gender identity, gender expression, race, religion or sexual orientation.
We operate out of 12 regional hubs stretching from London to Glasgow.
IT Service Desk Technician – The Role:
Due to our continued expansion, we are currently recruiting an IT Service Desk Technician. We are looking for a technology enthusiast to help provide first class I&T support to our employees in Glasgow and across the wider Broadstone organisation. Please note, this role will require you to be onsite 5 days a week at one of our offices. There may be times when you will be required to complete some physical work, including lifting and carrying to complete your role.
Key Responsibilities
- Monitoring your own call queue and escalation to 2nd line
- Responsible for IT support of onsite staff in our Glasgow office
- Onsite installation, upkeep, configuration, and reliable operation of IT equipment
- Administration and security of infrastructure equipment
Your Skills & Experience
- 1+ years’ experience within a similar role, with knowledge of working on a service desk platform
- Basic knowledge and experience of supporting and administering IT equipment
- An appetite to learn and take on additional responsibilities
- A willingness to travel to offices within England and Scotland depending on business needs
Employee Benefits
- Competitive salary
- 25 days holiday plus bank holidays (with option of buying more)
- Group Life Assurance
- Income Protection
- Generous pension scheme
- Health cash plan
- Additional optional benefits to best suit your lifestyle
- Social events
- Volunteering opportunities
To apply for this IT Service Desk Technician opportunity with us, please click ‘apply’ now!
If you are interested in this opportunity and wish to have a confidential conversation about the scope and expectations, please contact ewan.wood@broadstone.co.uk.
Broadstone reserves the right to close our vacancies early and will endeavour to respond to all applicants. However, if for any reason you have not heard back within 28 days of applying, please assume that you have been unsuccessful on this occasion.
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Service Desk Technician employer: Broadstone
Contact Detail:
Broadstone Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Technician
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Broadstone on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on common IT support scenarios. Think about how you'd handle specific issues and be ready to share your problem-solving skills. We want to see your tech-savvy side!
✨Tip Number 3
Show your enthusiasm for the role! When you get the chance to speak with someone from Broadstone, let them know why you're excited about the Service Desk Technician position and how you can contribute to their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Broadstone family.
We think you need these skills to ace Service Desk Technician
Some tips for your application 🫡
Show Your Passion for Tech: When you're writing your application, let your enthusiasm for technology shine through! We love seeing candidates who are genuinely excited about IT and eager to learn more. Share any relevant experiences or projects that highlight your passion.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Service Desk Technician role. Highlight your experience with service desk platforms and any IT support you've provided. We want to see how your skills align with what we're looking for!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon unless it's relevant. We appreciate a well-structured application that makes it easy for us to see your qualifications at a glance.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Broadstone!
How to prepare for a job interview at Broadstone
✨Know Your Tech
Brush up on your technical knowledge related to IT support and service desk platforms. Be ready to discuss your experience with specific tools and technologies, as well as any troubleshooting scenarios you've encountered.
✨Show Your Enthusiasm
Broadstone values a passion for technology. During the interview, express your enthusiasm for IT and how you stay updated with the latest trends. Share examples of how you've gone above and beyond in previous roles to demonstrate your commitment.
✨Understand the Company Culture
Familiarise yourself with Broadstone's values and commitment to diversity and inclusion. Be prepared to discuss how you can contribute to a positive team environment and support their mission of providing excellent client outcomes.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and helps you gauge if Broadstone is the right fit for you. Consider asking about team dynamics or opportunities for professional development.