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- Tasks: Join our team to manage pensions and support clients with their queries.
- Company: Broadstone, a leading consultancy in pensions and employee benefits.
- Benefits: Competitive salary, 25 days holiday, hybrid work options, and wellness programmes.
- Why this job: Be part of an award-winning team making a real difference in people's lives.
- Qualifications: A Level education and experience in pensions administration preferred.
- Other info: Inclusive culture with opportunities for professional development and social events.
The predicted salary is between 30000 - 42000 £ per year.
Looking for the next step in your career? Voted Best Pensions Administrator in the Country for the 4th year in a row, and Administration provider of the year 2025, Broadstone are growing and need experienced Pensions Administrators to help support the journey!
Location: Darlington
Who are we? Broadstone is a thriving consultancy offering a wide range of services in pensions, investments, and employee benefits. Established in 1989, the business has grown from a small team to a workforce of around 800, brought together by a desire to provide a personal, expert service to all who put their faith in us. Our values are at the heart of everything we do and drive us forward every day. We strive to attract, develop, and retain high quality talent to work together to provide the best possible client outcomes. Our team feel empowered to share ideas to continuously improve our business. The impressive results of both client and staff surveys are a source of great pride. Broadstone promote an inclusive working environment and recruitment process, valuing diversity, equity and inclusion based on age, background, disability, gender, gender identity, gender expression, race, religion or sexual orientation. Please let us know if you require reasonable adjustments. We operate out of 12 regional hubs stretching from London to Glasgow.
Pensions Administrator – The role: You will join a large and growing organisation, working in a friendly, supportive environment where you will quickly become an integral and valuable part of our Pensions Administration team; a team that really value the quality of work they do for our clients. Broadstone invest in our people to ensure that they have the time and systems to do a proper, fulfilling job and this has been recognised in our client and employee satisfaction scores as well as industry awards.
Pensions Administrator – Key responsibilities:
- Completing calculations in relation to member benefit entitlements
- Responding to queries from various stakeholders
- Preparing and collating information as requested
Pensions Administrator – You:
- Educated to A Level standard or equivalent
- Previous experience carrying out a similar role with a third-party administrator or in-house occupational pension scheme is desirable
- Experience working with DB Pension Schemes is desirable
- Proven ability to deliver an exceptional customer experience
- Excellent written and verbal communication skills
- Numeracy skills and strong attention to detail
- Solutions driven individuals with a focus on continuous improvement
- Studying towards or completed relevant professional qualifications is desirable
Pensions Administrator – Benefits:
- Competitive salary and discretionary annual bonus
- 25 days holiday plus bank holidays (with option of buying more)
- Work-Life balance. Hybrid work options, family friendly policies and a comprehensive wellness program
- Generous pension scheme
- Group Life Assurance
- Income Protection
- Fully supported study programme, including membership of the Pensions Management Institute (PMI), exam fees and exam leave
- Health cash plan (Level 1)
- Additional optional benefits (including holiday purchase, carbon offsetting and tech discounts)
- Social events
- Volunteering opportunities
To submit your CV for our Pensions Administrator opportunity, please press ‘Apply’ now. If you are interested in this opportunity and wish to have a confidential conversation about the scope and expectations, please contact ewan.wood@broadstone.co.uk. Broadstone reserves the right to close our vacancies early and will endeavour to respond to all applicants. However, if for any reason you have not heard back within 28 days of applying, please assume that you have been unsuccessful on this occasion.
Pensions Administrator employer: Broadstone Corporate Benefits Limited
Contact Detail:
Broadstone Corporate Benefits Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pensions Administrator
✨Tip Number 1
Network like a pro! Reach out to your connections in the pensions industry and let them know you're on the lookout for new opportunities. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by researching Broadstone's values and recent achievements. Show us that you’re not just another candidate; demonstrate how your skills align with our mission to provide exceptional client outcomes.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to customer experience and problem-solving. We want to see how you handle real-life scenarios, so think of examples from your past roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining our fantastic team at Broadstone.
We think you need these skills to ace Pensions Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Pensions Administrator role. Highlight any relevant experience with DB Pension Schemes and your customer service skills to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about pensions and how you can contribute to our team. Keep it concise but engaging, and don’t forget to mention your commitment to continuous improvement.
Show Off Your Attention to Detail: As a Pensions Administrator, attention to detail is key. Make sure your application is free from typos and errors. A polished application shows us you care about quality, just like we do for our clients!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our fantastic team at Broadstone!
How to prepare for a job interview at Broadstone Corporate Benefits Limited
✨Know Your Pensions Inside Out
Make sure you brush up on your knowledge of DB Pension Schemes and the specific responsibilities of a Pensions Administrator. Familiarise yourself with common calculations and queries you might encounter, as this will show your expertise and readiness for the role.
✨Showcase Your Customer Service Skills
Since delivering an exceptional customer experience is key, prepare examples from your past roles where you successfully handled client queries or resolved issues. This will demonstrate your ability to communicate effectively and put clients first.
✨Highlight Your Attention to Detail
Pensions Administration requires a keen eye for detail. Be ready to discuss how you've ensured accuracy in your previous work, whether it’s through double-checking calculations or maintaining meticulous records. This will reassure them that you can handle the responsibilities of the role.
✨Embrace Continuous Improvement
Broadstone values solutions-driven individuals who focus on continuous improvement. Think of instances where you’ve identified inefficiencies and proposed better ways of working. This will align with their values and show that you’re proactive about enhancing processes.