Pensions Administration Apprentice (36448)

Introduction

The Pensions Administration Apprentice will provide pension administration services to clients in line with established procedures and control frameworks, while undertaking a structured learning programme in a friendly and supportive environment.

About the Employer

Broadstone is the Top (Third Party) Pensions Administrator for the 4th successive year. We are an industry‑leading financial consultancy offering a wide range of services in pensions, investments, and employee benefits. We have been offering rewarding and challenging careers since 1989 and pride ourselves on the investment we make to support people in taking their first steps on the career ladder into a professional role. Broadstone is committed to building an inclusive working environment, valuing diversity, equity and inclusion based on age, background, disability, gender, gender identity, gender expression, race, religion or sexual orientation.

Responsibilities

• Calculating benefits for members (leavers, retirements, transfers, deaths).
• Maintaining membership records on the administration system.
• Dealing with general and technical queries from members, the employer and the trustees by telephone, email and letter.
• Supporting the processing of team workloads by responding to enquiries, calculating and settling member benefit entitlements, and creating and maintaining scheme records.
• Liaising with third parties and managing workloads to ensure that agreed service standards or targets are met.
• Escalating concerns when necessary.
• Answering inbound telephone and email enquiries, ensuring that appropriate verification checks are undertaken.
• Collating periodical client information/reports.
• Contributing to scheme event activities or projects.
• Developing technical competency by attending briefings, understanding benefits structures and using formal scheme documentation.

Requirements

• Educated to A Level or equivalent.
• Strong numeracy skills.
• Commitment to completing an apprenticeship qualification.
• Permission to work in the UK by the start of employment.

How You Will Be Supported

Full training and support will be provided by The Growth Company to help you achieve your apprenticeship and reach your full potential in your role.

Training Outcome

Possible progression within the company and progression onto the next level apprenticeship.

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Number skills
• Analytical skills
• Logical thinking
• Team working
• Ability to work independently
• Willingness to learn
• Hardworking
• Ability to prioritise

Qualifications

• Essential – GCSE English – 5 or above
• Essential – GCSE Maths – 5 or above
• Essential – A Level – Any – Pass

Course Information

Course: Pensions administrator (level 3)
Level: 3
Route: Legal, finance and accounting
Apprenticeship Level: Advanced

Working Arrangements

Working week: Monday – Friday, 9.00am – 5.00pm

Expected Duration

1 Year 6 Months

Training Provider

The Growth Company Limited