Reception/ Admin in Broadstairs

Broadstairs Medical Practice is looking to recruit a Full time/ Part time Receptionist/Administrator with excellent customer service and organisational skills into our friendly administration team.

Main duties of the job:

• Able to provide a high quality, professional reception and administrative service to patients, doctors, staff, colleagues, health service professionals and others.
• To act as the first point of contact for patients contacting the Practice and to portray the Practice in the highest possible professional basis.
• To ensure that enquiries from patients are efficiently and courteously handled to the mutual satisfaction of the partners and patients.

About us:

• A medium size practice with approximately 7500 patients in the beautiful coastal town of Broadstairs, Kent.
• We are forward thinking, innovative and patient focused.
• We recognise that the quality of our work is driven by the quality of our people.
• We are committed to providing an open, friendly and supportive environment where all staff are encouraged to share ideas and contribute to continuously improving the service we offer.
• We will provide you with all the tools, training and personal support needed to enjoy and succeed in this key patient service role.

Job responsibilities:

• Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
• Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
• To have a thorough knowledge of all practice procedures.
• To work in accordance of written protocols.
• Pulling/filing notes for surgeries and update as necessary.
• Filing post in medical records.
• Photocopy as requested.
• Receiving patients consulting with members of practice team.
• Handing completed repeat prescriptions to patient and checking names and address.
• Be able to cover all reception position as necessary.
• Process appointment requests for today future appointments from patients by telephone and in person.
• Deal with visits requests.
• Registrations of new patients computer data entry and medical records.
• Process patients change of address computer data and medical records.
• Process repeat prescription request in accordance with practice guidelines.
• Have working knowledge of telephone/bleep system, during and after hours.
• Ensure building security have thorough knowledge of doors/windows/alarm.
• Any other tasks allocated by managers.

The post-holder will:

• Apply practice policies, standards and guidance.
• Discuss with other members of the team how the policies, standards and guidelines will affect own work.
• Participate in audit where appropriate.

Performance/Professional Development:

• To participate in training sessions to ensure administrative, clinical and computer skills are kept up to date with current technology and practice.
• To participate in regular appraisal meetings.
• To participate in regular team meetings.

Working with Patients:

• To work in partnership with our patients to help them achieve better health outcomes.
• To offer a polite, friendly and efficient level of customer service to all our patients.

Dignity and Respect:

• To treat patients, colleagues and visitors with dignity and respect at all times.
• To follow the safeguarding protocol to ensure safety of Practice vulnerable population.

Feedback:

• To listen to feedback from patients and colleagues whether this be a complaint, comment or compliment and if it cannot be dealt with immediately, ensure it is reported immediately to a member of the Practice Management Team.

CQC:

• To work within the guidelines set by CQC to ensure that the Practice is safe, efficient and provides the best possible care for patients.
• To offer suggestions to the Managing Partner on how we can improve, progress and develop all processes relating to CQC.

Person Specification:

• GCSE Grade C or equivalent in English and Maths.
• Good standard of general education.
• Experience of working with the General Public.
• Excellent communication skills (written and oral).
• Clear, polite telephone manner.
• Time Management and the ability to work to deadlines.
• Interpersonal skills.
• Experience of reception work.
• Experience of working within General Practice.
• Knowledge of EMIS IT system.
• This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.