Project Manager in London

At Broadridge, we’ve built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team. Broadridge’s award-winning real-time Corporate Actions and Income Processing platform (“CAIP”) delivers high levels of automation, transparency, risk management and regulatory adherence across the entire lifecycle of global Asset Servicing. The integrated platform enables enhanced client service and more efficient operational workflows.

As Project Manager, you will be delivering Client Implementation Projects for predominantly this Business Line. You will work closely with the client to agree on the project scope and plan and ensure that the project adheres to the firm’s delivery standards and ensuring that both client and internal teams are held accountable. Strong influencing skills are needed to keep deliveries on track and ensure contractual obligations are met.

You will be accountable for:

• Managing the delivery of Client Implementations within an Agile environment.
• Participating in all phases of onboarding clients i.e. scoping, data integration/configuration definition, user testing support, training and migration activities and ensuring that all aspects of the governance framework are adhered to.
• Planning & Tracking: Defining and tracking the Program Increments, aligned to the Project and Product Roadmaps, actively participating in the Program Increment planning, aligning all delivery teams both Broadridge and client.
• Reporting: Providing concise and accurate information to inform and drive actions, reporting to the client and internally on progress during the project.
• Acceptance: Working with all stakeholders to ensure that there is a clearly defined, managed, and tracked acceptance definition plan for the completion of the program and interim phases.
• User Testing Management: Managing and coordinating teams during all implementation test phases, aligned to the acceptance definition, ensuring effective issue/defect management and prioritization.
• Migration: Working with our clients and conversion analysts to manage the definition, delivery, and acceptance approach for migrating data from their legacy system(s) to our target processing solution.
• Scope Definition: Working with the Scope Owners, Business Analysts, and your client, ensuring that our delivery plans and activities are aligned with the agreed solution scope.
• Business Case Management: Along with the Program Manager, ensuring that the project is tracked to the agreed business case, with closely controlled Change Management being key for internal or client-defined changes outside of the baseline scope of activities.
• Risk Management: Identifying, managing and mitigating risks and issues that occur during the implementation.
• Product Readiness: Navigating the move from implementation to live running and support with our service delivery teams and the client.
• Quality: Providing feedback and effective data to the relevant teams on the quality of deliveries across various implementation activities.
• Collaboration: Working closely with internal (including remote) teams on delivery of implementations activities and providing mentoring/guidance to junior members of the team.
• Continual Improvement: Actively monitoring and reviewing the implementations processes and driving initiatives to continually improve them, working with peers to drive this change.

Key Performance indicators: Drive improvements across the team and projects to deliver high quality releases.

Essential requirements / competencies for this position are:

• Proven track record of project delivery within a banking and/or vendor environment.
• Excellent organizational and planning skills.
• Strong leadership qualities and self-motivated, with the ability to work across globally dispersed teams of professionals.
• Ability to work effectively under pressure, with a flexible approach to work, within a dynamic and fast-paced environment.
• Excellent communication skills with the ability to interface effectively with both business and technology stakeholders at any level.
• Great interpersonal skills and the ability to influence effective outcomes.
• Critical-thinking and time-critical problem-solving skills.
• Ability to understand and challenge the detail.
• Experience managing budgets.
• Working in a hybrid model in which you will be in the office 2-3 days a week.

Nice to have:

• Experience of working for a Vendor and delivering to 2-3 Clients at a time.
• Knowledge and use of JIRA and Confluence.
• Project Management Certifications such as PMP and PRINCE2 are highly desirable for this role.

We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognises and celebrates everyone’s unique perspective.

As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.