Overview
You will lead end-to-end, data-driven direct marketing campaigns while serving as the primary client contact. You translate business needs into actionable plans, manage scope, and ensure campaigns meet quality, cost, and profitability targets. You’ll understand Broadridge pricing and oversee campaigns involving data processing, programming, and tabulation. Collaborating with cross-functional teams, you’ll drive efficient delivery and client satisfaction.
Responsibilities
- Build and maintain strong client relationships and provide proactive communication through campaign delivery
- Translate client instructions and data briefs into internal briefs and production plans
- Manage multiple concurrent campaigns with schedules, scope changes, timelines, risks, and issue resolution
- Coordinate with cross-functional teams (planners, creative, technical, operations, suppliers) to align with client needs
- Lead campaign operations including data processing, programming, tabulation, and direct mail production routes
- Monitor quality, cost, profitability, and overall project contribution using pricing models and cost projections
- Negotiate timing, cost, and delivery with clients and external suppliers while improving processes and team effectiveness
Key requirements
- Proven experience managing complex, data-driven direct marketing campaigns and multiple parallel projects with changing scope
- Strong client relationship management and stakeholder management across creative, technical, and operational teams
- Experience preparing schedules, quotations, internal data briefs, and managing campaign scope, delivery, and profitability
- Understanding of campaign operations including data processing, programming, tabulation, direct mail production routes, postal services, and DSA providers
- Proficiency in Microsoft Word, Excel, and PowerPoint with strong analytical, communication, problem-solving, and organizational skills
- Client relationship management
- Stakeholder management
- Communication
- Data processing
- Programming
- Tabulation
Direct Marketing Project Manager in London employer: Broadridge
Broadridge is an exceptional employer that prioritises employee growth and collaboration, making it an ideal place for a Lead DevOps Engineer. With a hybrid work model based in London, we foster a culture of inclusivity and innovation, offering opportunities to work on cutting-edge technologies while supporting your professional development through mentorship and hands-on experience. Join us to be part of a team that values your contributions and encourages you to bring your authentic self to work.
