At a Glance
- Tasks: Lead client delivery for front office trading solutions from start to finish.
- Company: Join Broadridge, a company that empowers you to achieve more.
- Benefits: Enjoy a supportive culture with opportunities for growth and development.
- Other info: Collaborative and inclusive workplace focused on celebrating unique perspectives.
- Why this job: Make a real impact in the fast-paced world of capital markets trading.
- Qualifications: Experience in technology delivery and strong understanding of trading environments required.
The predicted salary is between 60000 - 80000 £ per year.
At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.
Role Purpose
The Client Delivery Manager is accountable for managing client-facing delivery of front office capital markets trading solutions from approved scope through implementation, go-live, project closure, and transition to support. This role ensures that client trading platform implementations are delivered against agreed scope, aligned to product roadmap commitments and governed with strong delivery controls, risk management, client communication, and operational readiness.
Role Summary
The Client Delivery Manager acts as the delivery owner for front office trading implementations, enhancements, migrations, upgrades, and major client initiatives. The role requires strong understanding of capital markets trading workflows, trader and sales trader needs, order and execution management processes, market connectivity, trading venues, integrations, testing, and production readiness.
The role coordinates across clients, Product Management, Engineering, QA, Pre-Sales, Support, Infrastructure, Market Connectivity, and Commercial teams to ensure that trading solutions are delivered with discipline, transparency, quality, and minimal disruption to client operations.
Responsibilities
- Client Delivery Ownership: Own end-to-end delivery execution for assigned front office capital markets client projects from delivery initiation through implementation, go-live, closure, and support handover.
- Trading Workflow: Manage delivery in the context of front office trading workflows, including order capture, order routing, execution management, trade capture, allocations, market data, pre-trade controls, and post-execution handoff.
- Scope Translation: Convert approved scope documents into executable delivery plans including milestones, tasks, dependencies, risks, acceptance criteria, and client readiness activities.
- Roadmap Alignment: Ensure client trading requirements remain aligned to the approved product roadmap, escalating custom requirements, roadmap gaps, venue-specific needs, or scope changes through formal governance.
- Market Connectivity: Coordinate delivery activities involving exchange connectivity, broker connectivity, FIX integrations, market data feeds, venue certification, routing logic, and connectivity testing where applicable.
- Stakeholder Management: Engage with traders, sales traders, trading operations, compliance, technology, and client project stakeholders to manage expectations, decisions, timelines, risks, and readiness.
- Delivery Management: Maintain Jira as the system of record for delivery planning, execution, status, risks, dependencies, milestones, defects, change control, and closure activities.
- Governance and Reporting: Establish and manage project governance cadence, client status reporting, internal delivery reviews, decision logs, RAID logs, dependency tracking, and escalation paths.
- Risk and Issue Management: Identify, track, manage, and escalate risks and issues that could impact client trading operations, go-live readiness, market access, regulatory obligations, delivery timelines, or production stability.
- Testing and Certification: Coordinate UAT, integration testing, regression testing, FIX testing, exchange or venue certification, performance validation, and go-live dress rehearsals where required.
- Change Control: Manage scope, timeline, priority, or technical changes through formal impact assessment and approval processes involving Product, Engineering, Commercial, Support, and client stakeholders.
- Go-live Readiness: Drive front office go-live planning, including client readiness, cutover planning, rollback planning, support coverage, production access, monitoring, issue triage, and hypercare arrangements.
- Support Handover: Ensure operational readiness by coordinating support documentation, client-specific configuration details, known issues, runbooks, escalation paths, monitoring requirements, and formal support acceptance.
Required Skills and Experience
- Experience managing client-facing technology delivery, implementation, migration, upgrade, or transformation projects in capital markets.
- Strong understanding of front office trading environments, including order management, execution management, trading workflows, and trading desk operating models.
- Experience delivering solutions for trading desks, sales trading, electronic trading, execution services, or trading technology teams.
- Working knowledge of market connectivity, broker connectivity, exchange connectivity, FIX messaging, market data, and trading platform integrations.
- Ability to translate client scope and trading requirements into executable delivery plans, milestones, dependencies, and acceptance criteria.
- Strong understanding of project governance, RAID management, change control, delivery reporting, and stakeholder communication.
- Experience using Jira or similar delivery management tools as the system of record for project execution.
- Ability to coordinate cross-functional delivery across Product, Engineering, QA, Infrastructure, Connectivity, Support, Commercial, and client stakeholders.
- Strong client communication skills, including the ability to engage with senior front office, technology, operations, and business stakeholders.
- Strong risk management capability, particularly around go-live readiness, production stability, trading disruption, and time-sensitive market activities.
- Ability to operate effectively in a fast-paced, high-pressure, client-facing trading technology environment.
Preferred Qualifications
- Experience delivering OMS, EMS, trading platform, market connectivity, execution, routing, or market data solutions.
- Experience in equities, fixed income, listed derivatives, FX, rates, credit, or multi-asset trading environments.
- Familiarity with FIX protocol, exchange certification, broker onboarding, algorithmic trading workflows, or venue connectivity.
- Experience with regulated financial services environments and production change governance.
- Project management certification such as PMP, PRINCE2, AgilePM, Scrum Master, or equivalent practical experience.
- Experience with Agile, hybrid, and traditional delivery models in enterprise trading technology environments.
We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognises and celebrates everyone’s unique perspective.
Use of AI in Hiring
As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.
Delivery Manager - Front Office Capital Markets Trading in London employer: Broadridge
At Broadridge, we pride ourselves on fostering a culture that empowers our employees to excel while supporting their professional growth. As a Delivery Manager in the vibrant capital markets sector, you will thrive in a collaborative environment that values transparency and innovation, with ample opportunities for career advancement and skill development. Our commitment to inclusivity ensures that every team member feels valued and can contribute their unique perspectives, making Broadridge an exceptional place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Delivery Manager - Front Office Capital Markets Trading in London
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
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Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
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Don’t shy away from reaching out directly to firms like Broadridge. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Delivery Manager - Front Office Capital Markets Trading in London
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Broadridge.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Broadridge's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Broadridge
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Broadridge.
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Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Broadridge will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Broadridge employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
