Delivery Manager in London

At Broadridge, we have built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career while helping others along the way, come join the Broadridge team.

Role Overview

At Broadridge (BTCS) Trading Solutions Delivery (TSD), our mission is to deliver high-performance and sustainable solutions for addressing our clients’ business requirements for electronic trading. A solution is the combined set of core products, configurations, customizations, and integrations that are implemented and maintained for a particular client. Broadridge manages such solutions as products.

A Delivery Manager’s role is to plan, oversee, and deliver strategic projects in alignment with Broadridge’s vision and our clients’ evolving needs. They are responsible for maintaining a relationship with a client over time, being responsible for overall delivery and change for that client. The Delivery Manager works with internal stakeholders such as Project Managers, the platform delivery team, Product Management, Sales, and Pre-Sales. This is an exciting opportunity to lead collaborative teams, manage multi-faceted campaigns, and develop long-term client relationships.

Responsibilities

• Build and maintain long-term client relationships through strategic delivery planning and regular meetings.
• Oversee the review and validation of Order Forms (OF) and Statements of Work (SOW) in coordination with presales and TSD management.
• Organize and lead scope validation based on SCF/BRD, and assess out-of-scope client requests during delivery.
• Track and manage client requests, facilitate change management during delivery, and support post-change adoption.
• Ensure deliverables consistently meet client expectations in terms of quality, scope, and timeline.
• Monitor project progress through data analysis and reporting, in collaboration with the Project Manager.
• Monitor delivery health and escalate risks when needed, actively contributing to resolution efforts.
• Oversee UAT readiness, internal QA coordination, and client validation processes.
• Represent TSD in QBRs, Task Forces, and internal governance meetings for assigned clients.
• Coordinate with Product and Engineering to prioritize and follow up on post-delivery issues such as new requests, upgrades, and bugs.
• Lead steering committees and delivery checkpoints to ensure alignment and accountability across stakeholders.
• Conduct project reviews and audits to identify improvement areas in delivery execution.
• Forecast and track revenue recognition and delivery pipeline in collaboration with Project Managers.
• Support new sales and renewals by reviewing scope, validating estimates, and approving deals from a delivery standpoint.
• Organize client onboarding sessions and training to ensure smooth adoption and ongoing support.
• Organize onsite visits to demonstrate new features in UAT environments and assist during user acceptance testing.
• Contribute to roadmap discussions and post-project evolution planning to align client needs with BTCS strategy.

Your Profile

• Financial/Capital markets experience is highly desirable (such as front office systems, market connectivity, equities/derivatives trading, FIX protocol, 3rd party vendors, etc.)
• Strong knowledge of trading and trading platforms
• Professional English fluency and any needed local language fluency
• High levels of organizational skills
• Ability to handle multiple competing matters with poise
• Ability to work both independently and as part of a highly collaborative team
• Able to manage time, prioritize, and multitask efficiently
• Willingness to adapt to changing business needs and deadlines

Soft Skills

• Strong client facing skills
• Collaborative nature/teamwork
• Conflict management
• Biased towards action
• Ability to work in a high-paced and challenging environment

We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognises and celebrates everyone’s unique perspective.

Use of AI in Hiring

As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.