Technical Client Support Analyst in Edinburgh

At Broadridge, we have built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career while helping others along the way, come join the Broadridge team. We are looking for a client-facing, senior product support analyst to work with the global client services organization. The Technical Client Support Analyst is responsible for service request, incident, problem, and change management activities focused on the Security Finance and Collateral Management (SFCM) product.

Responsibilities:

• Provide clients with great customer service on phone and email.
• Work within a global team (locations include Edinburgh, Toronto, US, Sydney, India).
• Deal with a variety of customers and situations with professional composure and a sense of urgency.
• Major incident management and associated problem follow-up.
• Escalate issues appropriately to Support Team Level 3 resources and Engagement Managers.
• Be a team player and collaborate with the Support Team to manage time, priorities, and resources.
• Act as Client Owner and manage Client expectations.
• Identify product improvement and efficiency opportunities.
• Achieve individual and departmental throughput targets on a consistent basis.
• Support and develop less experienced team members.

Ideal candidate profile:

• Work experience of around 5 years; university degree required with computer courses.
• Experience includes exposure to Oracle, SQL, Java, and SQL.Net.
• Self-starter with excellent problem-solving and individual leadership skills.
• Good team player and able to work effectively within a global team.
• Ideally a basic knowledge of Security Lending and Collateral Management, ideally with front and back office experience. Will accept candidates with other backgrounds to finance if they demonstrate a strong aptitude for learning.
• Detail-oriented with the ability to multi-task.
• Proven ability to meet deadlines while working in a dynamic, fast-paced environment.
• Enthusiastic and flexible commitment to customer service.

We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognises and celebrates everyone’s unique perspective.

Use of AI in Hiring:

As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.