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- Tasks: Lead a team in driving sales and client service for class actions across EMEA and APAC.
- Company: Join Broadridge, a company dedicated to empowering others and fostering a collaborative culture.
- Benefits: Enjoy a full-time role with opportunities for mentorship and professional growth.
- Why this job: Be a key player in shaping strategies and advocating for clients in a dynamic environment.
- Qualifications: 15+ years in global class actions, strong leadership, and excellent communication skills required.
- Other info: Broadridge values diversity and inclusivity, ensuring a supportive workplace for all.
The predicted salary is between 72000 - 108000 £ per year.
Director, Head of EMEA and APAC Class Actions
2 days ago Be among the first 25 applicants
At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.
Role Overview
We are seeking a Director, Head of EMEA and APAC Class Actions to join our vibrant and growing Global Class Actions team. In this senior leadership role, you will drive sales growth, oversee client service delivery, and build relationships across the EMEA and APAC regions. As a key subject matter expert and people leader, you’ll advocate for clients through every stage of the class action process, ensure operational excellence, and help shape department strategy and thought leadership.
Key Responsibilities
- Lead a small team of Class Action subject matter experts (SMEs) responsible for our advocacy model and end-to-end service delivery.
- Drive regional sales efforts by identifying new business opportunities and supporting account management to accelerate growth.
- Own target revenue and profitability for EMEA and APAC clients, ensuring commercial objectives are achieved.
- Oversee client onboarding and service delivery, consistently executing processes within agreed service level agreements (SLAs) and surpassing client expectations.
- Build and strengthen trusted relationships with key market stakeholders, clients, and internal partners through ongoing meetings and strategic engagement.
- Serve as a client advocate, maximizing claims outcomes, managing communications, and providing transparent, timely reporting throughout the class actions lifecycle.
- Manage contract renewals, collaborating closely with Account Management to nurture and expand strategic client partnerships.
- Identify, recommend, and implement process improvements to enhance operational efficiency and elevate client satisfaction.
- Work cross-functionally with other class action support teams to achieve business objectives and deliver integrated solutions.
- Mentor, coach, and develop internal teams, setting a high standard in best practices, subject matter expertise, and client engagement.
- Represent Broadridge at industry conferences and events, leading department initiatives, and actively contributing to strategic planning, marketing activities, and thought leadership projects.
Requirements:
- 15+ years of deep subject matter expertise in global class actions, preferably within EMEA and/or APAC markets.
- Demonstrated experience in sales, client service, and project management with a proven record of leading and developing high-performing teams.
- Comprehensive understanding of securities class action plan of allocations, deficiency and audit processes, and securities trading (equity, debt, derivatives).
- Excellent verbal and written communication skills, with strong presentation and public speaking abilities.
- Detail-oriented with demonstrated ability to manage multiple priorities, meet deadlines, and thrive in a fast-paced environment.
- Strategic mindset, proactive collaborator, and reliable mentor committed to driving both team and organizational success.
Preferred Qualifications
- Bachelor’s degree in business, finance, law, or a related field; advanced degree preferred.
- Robust experience in client-facing roles or subject matter expertise in global class actions and financial markets.
- Demonstrated leadership and capability to manage complex client and project portfolios regionally.
We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective.
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Customer Service
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Industries
Financial Services and IT Services and IT Consulting
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Director, Head of EMEA and APAC Class Actions (London) employer: Broadridge
Contact Detail:
Broadridge Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director, Head of EMEA and APAC Class Actions (London)
✨Tip Number 1
Network with professionals in the class actions and financial services sectors. Attend industry conferences and events where Broadridge is represented to make connections and learn more about their culture and values.
✨Tip Number 2
Research Broadridge's recent projects and initiatives in EMEA and APAC. Understanding their current strategies will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed teams in the past. Highlight specific examples of how you've driven sales growth and improved client satisfaction in previous roles.
✨Tip Number 4
Familiarise yourself with the latest trends and challenges in global class actions, particularly in the EMEA and APAC regions. Being well-informed will allow you to contribute valuable insights during discussions with the hiring team.
We think you need these skills to ace Director, Head of EMEA and APAC Class Actions (London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your 15+ years of experience in global class actions, particularly within EMEA and APAC markets. Emphasise your leadership roles and any specific achievements that demonstrate your ability to drive sales growth and manage client relationships.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and how your background aligns with Broadridge's mission. Mention your strategic mindset and experience in mentoring teams, as well as your understanding of securities class action processes.
Showcase Communication Skills: Since excellent verbal and written communication skills are crucial for this role, consider including examples of successful presentations or public speaking engagements in your application. This will help demonstrate your capability to advocate for clients effectively.
Highlight Collaborative Experience: Broadridge values collaboration, so be sure to mention any cross-functional projects you've led or participated in. Illustrate how you’ve worked with different teams to achieve business objectives and enhance client satisfaction.
How to prepare for a job interview at Broadridge
✨Showcase Your Leadership Skills
As a candidate for a senior leadership role, it's crucial to demonstrate your ability to lead and develop high-performing teams. Prepare examples of how you've successfully managed teams in the past, focusing on mentorship and fostering a collaborative environment.
✨Understand the Class Action Landscape
Make sure you have a comprehensive understanding of global class actions, particularly within the EMEA and APAC markets. Be ready to discuss recent trends, challenges, and opportunities in this field, showcasing your expertise and strategic mindset.
✨Prepare for Client Advocacy Scenarios
Since the role involves acting as a client advocate, think of specific scenarios where you've maximised claims outcomes or improved client satisfaction. Highlight your communication skills and ability to manage expectations effectively.
✨Demonstrate Sales Acumen
Given the emphasis on driving sales growth, be prepared to discuss your experience in identifying new business opportunities and supporting account management. Share success stories that illustrate your ability to achieve commercial objectives and enhance client relationships.
