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For Companies At a Glance
- Tasks: Manage multiple client projects, ensuring quality delivery and strong communication.
- Company: Join Broadridge, a company that empowers you to grow while helping others.
- Benefits: Enjoy a collaborative culture with opportunities for professional development.
- Why this job: Make a real impact by delivering exceptional service and building client relationships.
- Qualifications: 5 years of project management experience and strong client-facing skills required.
- Other info: Be part of a dynamic team focused on continuous improvement and innovation.
The predicted salary is between 36000 - 60000 £ per year.
At Broadridge, we have built a culture where the highest goal is to empower others to accomplish more. If you are passionate about developing your career while helping others along the way, come join the Broadridge team.
Role Overview
At Signal, delivering outstanding managed services is at the heart of what we do. As a Project Manager, you will be the key link between our clients and internal teams—ensuring projects are delivered efficiently, profitably, and to the highest quality standards. You will manage multiple projects end to end, translating client needs into actionable plans, maintaining financial control, and building trusted client relationships that foster organic growth. This role also plays an important part in evolving our services through continuous learning and process improvement. Your work will directly contribute to Signal's reputation for exceptional service delivery and strong client partnerships.
Key Responsibilities
- Outstanding Service Delivery
- Manage multiple client projects from briefing through to delivery, ensuring quality, accuracy, and timeliness.
- Translate customer data into technical requirements and data briefs.
- Work with developers to deliver personalized, data-driven communications.
- Have a strong understanding of data flows, segmentation logic, templates, and personalization rules.
- Bridge the gap between client teams, technical teams, and project timelines.
- Act as the main day-to-day contact for clients, providing clear and proactive communication at all stages.
- Create quotes and briefs, and manage scope changes effectively—including negotiation of costs and timelines.
- Collaborate with internal teams to deliver solutions that meet client expectations and Signal's quality standards.
- Lead the response to any quality issues, ensuring prompt resolution, documentation, and communication.
- Job Profitability
- Prepare accurate quotes and manage all financial aspects of your projects, including forecasting, invoicing, cost tracking, and time capture.
- Monitor job performance to ensure profitability targets are met, taking corrective action where required.
- Manage revenue recognition, billing plans, and supplier invoices in a timely and accurate manner.
- Client Growth
- Build strong and positive relationships with client teams, ensuring trust and satisfaction.
- Deliver to agreed KPIs and SLAs, supporting reviews and providing insights for future campaigns.
- Identify new opportunities within existing projects and share with internal teams to support growth.
- Contribute to client meetings, pitches, and tenders as required.
- Share learnings and best practices across Signal's teams to strengthen overall service delivery.
- Evolution of Services
- Follow and promote Signal's processes and standards, seeking ways to improve effectiveness and efficiency.
- Embrace new tools, systems, and methodologies, and share knowledge across teams.
- Stay informed of industry best practices and apply them to enhance our delivery approach.
Your Profile
- ~5 years experience in project management, ideally within data marketing, communications, or managed service environments.
- Strong client-facing skills with the ability to build trusted, long-term relationships.
- Commercially astute with solid understanding of financial management across projects.
- Excellent organizational and negotiation skills, with the ability to balance multiple priorities and deadlines.
- A proactive problem-solver who thrives in a fast-paced, collaborative environment.
- Commitment to continuous improvement and professional development.
- Working knowledge of project management tools and methodologies; familiarity with ISO or similar frameworks is a plus.
Success in this role means
You will deliver exceptional client experiences, meet financial and operational goals, and actively contribute to the growth and evolution of Signal's services.
We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognises and celebrates everyone's unique perspective.
Use of AI in Hiring
As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.
Project Manager in Cheltenham employer: Broadridge
Contact Detail:
Broadridge Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Project Manager in Cheltenham
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and engage on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Project Manager role.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their projects and how you can contribute. We want you to show them that you’re not just another candidate, but the perfect fit for their team!
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the job description. We suggest you highlight your project management skills and client relationship-building abilities to make a lasting impression.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance at landing that dream job!
We think you need these skills to ace Project Manager in Cheltenham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Project Manager role. Highlight your experience in managing multiple projects and your ability to build strong client relationships, as these are key aspects of the job.
Showcase Your Skills: Don’t just list your skills—demonstrate them! Use specific examples from your past experiences that show how you’ve successfully managed projects, handled budgets, and improved processes. We want to see how you can bring value to our team!
Be Honest and Transparent: Remember, honesty is crucial in our hiring process. Be upfront about your experiences and skills. If there’s something you’re not familiar with, it’s better to acknowledge it rather than trying to disguise it.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team at Broadridge!
How to prepare for a job interview at Broadridge
✨Know Your Projects Inside Out
Before the interview, make sure you thoroughly understand the projects you've managed in the past. Be ready to discuss specific challenges you faced, how you overcame them, and the results you achieved. This will show your potential employer that you can handle multiple projects efficiently.
✨Master the Art of Communication
As a Project Manager, clear communication is key. Practice articulating how you bridge the gap between clients and technical teams. Use examples from your experience to demonstrate your proactive communication style and how it has led to successful project outcomes.
✨Showcase Your Financial Acumen
Be prepared to discuss your experience with financial management in projects. Highlight your skills in preparing quotes, managing budgets, and ensuring profitability. This will reassure the interviewer that you can keep projects on track financially while delivering quality service.
✨Emphasise Continuous Improvement
Signal values evolution and improvement, so come armed with examples of how you've implemented new tools or processes in your previous roles. Discuss how these changes positively impacted project delivery and client satisfaction, showcasing your commitment to growth.
