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- Tasks: Support clients with technical issues in our Loan Trading Application and ensure smooth operations.
- Company: Join Broadridge, a company dedicated to empowering others and fostering a collaborative culture.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: Be part of a team that values your input and helps you grow while making a real impact.
- Qualifications: 1-3 years experience in finance or tech, strong analytical skills, and a passion for client service.
- Other info: We celebrate diversity and promote an inclusive workplace where everyone can thrive.
The predicted salary is between 36000 - 60000 £ per year.
At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.
As a Loan Trade Support Analyst you will provide post-sale technical support services to customers, including installation, troubleshooting, problem resolution and maintenance for our Loan Trading Application.
In this role you will respond to customer questions regarding operation and malfunctions and advise customers on preventive maintenance and configuration adjustments to improve product performance and customer satisfaction.
Responsibilities
- Provide technical trade and application support for portfolio management and loan management inquiries for clients in our cloud-based proprietary software.
- Research front-to-back office issues and questions pertaining to trade entries, order management, research manager, private debt, accounting, financial reporting, portfolio performance, compliance, data feeds, and reconciliations with the appropriate level of urgency and communication.
- Ensure an excellent client experience by providing proactive, timely, and effective communication regarding the impact, status, and next steps of the issues reported.
- Act as a liaison between the client and internal departments in facilitating issue resolution and/or software delivery.
- Prioritize multiple client inquiries with different SLAs in a fast-paced environment.
- Manage client production upgrades by interacting with QA, development, the client, and assist with user acceptance testing before upgrading the Production environment.
- Escalate issues internally with the appropriate level of urgency to meet client deadlines.
Qualifications
- 1-3 years of professional work experience with a degree in finance, accounting, analytics, technology, or related field
- Proven experience in the loan space.
- A passion for client service and technology
- Strong analytical and problem-solving skills
- Familiar with SaaS portfolio management products and internal operations
- Excellent written and verbal communication skills
- Ability to navigate various levels in conversation with client Analysts to Senior Management on the business side and tech side
- Proficiency in Microsoft Office Suite and the ability to work in a collaborative environment
- Experience with Salesforce, Jira, ITSM, and Confluence is a plus
Nice to have
- Knowledge of SQL and level 3 dev support
- Experience with a Fintech support, BPO, or similar role within Private debt
- Experience with SDLC and agile methodologies
- Perform duties as an analytical extrovert
- Ability to connect and build relationships internally and externally quickly
We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company-and ultimately a community-that recognizes and celebrates everyone's unique perspective.
Support Analyst employer: Broadridge Trading & Connectivity Solutions
Contact Detail:
Broadridge Trading & Connectivity Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Analyst
✨Tip Number 1
Familiarise yourself with the Loan Trading Application and its functionalities. Understanding how the software works will not only help you answer client queries more effectively but also demonstrate your commitment to the role during interviews.
✨Tip Number 2
Brush up on your analytical and problem-solving skills. Be prepared to discuss specific examples of how you've resolved technical issues in the past, as this will showcase your ability to handle the responsibilities of a Support Analyst.
✨Tip Number 3
Network with professionals in the fintech and loan management sectors. Engaging with industry peers can provide insights into the role and may even lead to referrals, increasing your chances of landing an interview.
✨Tip Number 4
Prepare to discuss your experience with SaaS products and any relevant tools like Salesforce or Jira. Highlighting your familiarity with these technologies will show that you're ready to hit the ground running in a fast-paced environment.
We think you need these skills to ace Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support, particularly in the loan space. Emphasise your analytical skills and any familiarity with SaaS products, as these are crucial for the Support Analyst role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for client service and technology. Mention specific examples of how you've provided excellent support in previous roles, and how you can contribute to enhancing customer satisfaction at Broadridge.
Showcase Communication Skills: Since the role requires strong written and verbal communication skills, ensure that your application reflects this. Use clear and concise language, and consider including examples of how you've effectively communicated with clients or team members in the past.
Highlight Relevant Tools Experience: If you have experience with tools like Salesforce, Jira, or Confluence, make sure to mention it in your application. This will demonstrate your readiness to hit the ground running and your familiarity with the technologies used in the role.
How to prepare for a job interview at Broadridge Trading & Connectivity Solutions
✨Understand the Product
Make sure you have a solid grasp of the Loan Trading Application and its functionalities. Familiarise yourself with common issues users face and think about how you would resolve them. This will show your technical knowledge and problem-solving skills.
✨Demonstrate Client-Centric Thinking
Since the role focuses on client support, be prepared to discuss how you prioritise customer satisfaction. Share examples from your past experiences where you went above and beyond to help a client or improve their experience.
✨Showcase Your Analytical Skills
Be ready to talk about specific instances where you've used your analytical skills to solve problems. Highlight any experience you have with data analysis or troubleshooting, especially in a fast-paced environment.
✨Prepare for Technical Questions
Expect questions related to SaaS products, SQL, and tools like Salesforce or Jira. Brush up on these technologies and be ready to explain how you've used them in previous roles or how you would apply them in this position.
