Sr Site Reliability Engineer

At Broadridge, we have built a culture where the highest goal is to empower others to accomplish more. If you are passionate about developing your career while helping others along the way, come join the Broadridge team.

We are seeking a Sr. Site Reliability Engineer to design, build, automate, and support reliable technical infrastructure that powers Broadridge services. In this role, you will translate business requirements into technical designs that balance availability, performance, scale, and cost, while applying security and technical best practices and partnering across multiple teams.

Responsibilities:

• Works within and across teams to design, develop, test, implement, and support technical solutions across a full-stack of development tools and technologies.
• Translates business requirements into technical designs, considering automation, availability, performance, scale, and cost.
• Ensures technical and security best practices along with Broadridge standards are adhered to in the design of technical infrastructure.
• Participates in technical design sessions and works closely with multiple teams, including application development teams, infrastructure teams, vendors, and clients, if needed, to review the infrastructure designs for new projects.
• Delivers high quality technical infrastructure, on-time, following Broadridge processes.
• Automates the implementation and operational support of the infrastructure.
• Provides estimates of all priority and non-priority projects along with recommended scope or schedule changes based on capacity and unforeseen challenges.
• Participates in technical implementation to ensure the quality of the infrastructure, automation, and the overall productivity of the SRE (Service Reliability Engineering) team.
• Tracks Service Level Indicators (SLI) to ensure the health of technical infrastructure and Broadridge services.
• Troubleshoots production issues affecting Broadridge services as needed, taking appropriate corrective actions.
• Conducts preventative maintenance to ensure capacity, scaling, security, and availability of Broadridge services.
• Understands dependencies between infrastructure components, vendor software, custom software, and other parts of the processing stack that support Broadridge Services.
• Collaborates with peers and other technical teams, such as development teams, architecture, database teams, storage teams, server teams, and security teams to prevent and shorten production incidents.
• Defines Service Level Objectives (SLOs) for Broadridge Services.
• Implements additional operational improvements for automation, monitoring, and incident management to increase the reliability of Broadridge services.
• Guides more junior associates through established processes.

Requirements:

• 5-7+ years of experience with commercial service infrastructure at both a software and infrastructure level.
• Functional skills - System Design and Architecture, DevOps / Deployment automation, Troubleshooting, Service Monitoring.
• Passionate teammate who understands and respects personal and cultural differences.
• Ability to work under pressure and be highly adaptable.
• Strong written and communication skills for collaboration with various teams and upper management.
• Solid analytical skills, especially in the area of translating business requirements into technical design - with a continuous focus on aligning technical roadmap with the immediate and long-term business strategy.
• Able to adapt and embrace change and support business strategy and vision.
• Knowledge of next-generation design patterns/architecture like micro-services, layered pattern, cloud.
• Strong aptitude for learning new skills and new technologies.

Preferred Qualifications:

• Bachelor's degree in computer science, computer engineering, or in a related field.
• 5-7+ years of experience within a programming and application system environment, with solid experience and a working knowledge in the following technologies:

• OS: Linux, Windows
• Automation: Terraform, Bladelogic, Chef, Jenkins, Ansible
• Cloud: AWS, Azure
• Scripting: Powershell, Perl, Shell Scripts

Hybrid Flexible at Broadridge: We are made up of high-performing teams that meet in person to learn and collaborate as needed. This role is considered hybrid, which means you will be assigned to a Broadridge office.

We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company - and ultimately a community - that recognises and celebrates everyone's unique perspective.

Use of AI in Hiring: As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.