Vice President - EMEA Head of BPO in London

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.

As EMEA Head of BPO, you will set the strategic direction and lead end-to-end service delivery across a complex, multi-site EMEA footprint. Combining regional oversight with deep expertise in financial operations, you will drive operational excellence, regulatory compliance, and exceptional client outcomes, while building high-performing teams and a culture of continuous improvement.

Responsibilities:

• Provide strategic leadership and oversight of financial operations across multiple EMEA service centers, covering middle and back-office functions including reconciliations, settlements, trade support, billing, reporting, and financial controls.
• Develop and execute a regional operations strategy aligned with global objectives, ensuring delivery of high-quality, cost-effective, and compliant services.
• Act as the senior point of contact for key EMEA clients, ensuring exceptional service delivery, strengthening long-term partnerships, and proactively identifying opportunities to enhance client satisfaction and engagement.
• Partner with commercial and relationship teams to support solution design, pursue growth opportunities, and contribute to regional revenue objectives.
• Oversee day-to-day operational performance, ensuring consistent adherence to SLAs, KPIs, risk frameworks, and regulatory requirements across all locations.
• Lead initiatives to drive efficiency, standardize processes, and embed automation and digital solutions, leveraging Lean or Six Sigma methodologies where appropriate.
• Build, mentor, and inspire a diverse, high-performing regional leadership team, fostering talent development, succession planning, and strong employee engagement.
• Ensure robust operational governance, maintaining effective control environments, regulatory compliance and audit readiness across multiple jurisdictions.
• Lead regional financial management, including budgeting, capacity planning, and resource optimization aligned with business objectives.
• Oversee business continuity and resilience planning to safeguard operational stability across EMEA.
• Represent EMEA financial operations in global forums, internal steering committees, and client governance meetings, providing thought leadership and executive credibility.

Qualifications:

• 15+ years of experience in operations management, shared services, or outsourced service delivery environments.
• Strong Capital Markets and Securities Operations expertise across EMEA, with deep knowledge of middle and back-office functions.
• Bachelor's degree in Business Administration, Operations Management, Finance, or a related discipline; MBA preferred.
• Proven track record of leading large, multi-site teams and managing complex, multi-disciplinary operations.
• Demonstrated success in consistently meeting client SLAs, improving operational KPIs, and delivering transformation and change initiatives.
• Strong financial and commercial acumen, including experience managing budgets and P&L accountability.
• Excellent communication, stakeholder management, and decision-making skills, with the ability to influence at senior and executive levels.
• Certification or hands-on experience in Lean, Six Sigma, or other continuous improvement methodologies is an advantage.

We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company-and ultimately a community-that recognizes and celebrates everyone's unique perspective.

Use of AI in Hiring

As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.