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- Tasks: Support clients with loan trading software, troubleshooting, and enhancing user experience.
- Company: Join Broadridge, a company dedicated to empowering others and fostering career growth.
- Benefits: Enjoy flexible hybrid work options and a collaborative, inclusive workplace culture.
- Why this job: Be part of a team that values your input and helps you grow while making a real impact.
- Qualifications: 1-3 years in finance or tech, strong analytical skills, and a passion for client service required.
- Other info: Experience with SaaS products and a knack for building relationships is a plus.
The predicted salary is between 28800 - 48000 £ per year.
At Broadridge, we\’ve built a culture where the highest goal is to empower others to accomplish more. If you\’re passionate about developing your career, while helping others along the way, come join the Broadridge team. As a Loan Trade Support Analyst you will provide post-sale technical support services to customers, including installation, troubleshooting, problem resolution and maintenance for our Loan Trading Application. In this role you will respond to customer questions regarding operation and malfunctions and advise customers on preventive maintenance and configuration adjustments to improve product performance and customer satisfaction. Responsibilities Provide technical trade and application support for portfolio management and loan management inquiries for clients in our cloud-based proprietary software. Research front-to-back office issues and questions pertaining to trade entries, order management, research manager, private debt, accounting, financial reporting, portfolio performance, compliance, data feeds, and reconciliations with the appropriate level of urgency and communication. Ensure an excellent client experience by providing proactive, timely, and effective communication regarding the impact, status, and next steps of the issues reported. Act as a liaison between the client and internal departments in facilitating issue resolution and/or software delivery. Prioritize multiple client inquiries with different SLAs in a fast-paced environment. Manage client production upgrades by interacting with QA, development, the client, and assist with user acceptance testing before upgrading the Production environment. Escalate issues internally with the appropriate level of urgency to meet client deadlines. Qualifications 1-3 years of professional work experience with a degree in finance, accounting, analytics, technology, or related field Proven experience in the loan space. A passion for client service and technology Strong analytical and problem-solving skills Familiar with SaaS portfolio management products and internal operations Excellent written and verbal communication skills Ability to navigate various levels in conversation with client Analysts to Senior Management on the business side and tech side Proficiency in Microsoft Office Suite and the ability to work in a collaborative environment Experience with Salesforce, Jira, ITSM, and Confluence is a plus Nice to have Knowledge of SQL and level 3 dev support Experience with a Fintech support, BPO, or similar role within Private debt Experience with SDLC and agile methodologies Perform duties as an analytical extrovert Ability to connect and build relationships internally and externally quickly We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company-and ultimately a community-that recognizes and celebrates everyone\’s unique perspective.41bf1e1f-b16b-4260-a40a-17c77a06fd15
Loan Trade Support Analyst (Hybrid - Flexible Options) employer: Broadridge Trading & Connectivity Solutions
Contact Detail:
Broadridge Trading & Connectivity Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Loan Trade Support Analyst (Hybrid - Flexible Options)
✨Tip Number 1
Familiarise yourself with the loan trading process and the specific software used in this role. Understanding the nuances of loan management applications will give you an edge during interviews, as you'll be able to speak confidently about your knowledge and how it applies to the position.
✨Tip Number 2
Network with professionals in the fintech and loan management sectors. Attend industry events or join relevant online forums to connect with current employees at Broadridge or similar companies. This can provide you with insider insights and potentially lead to referrals.
✨Tip Number 3
Brush up on your analytical and problem-solving skills, as these are crucial for the Loan Trade Support Analyst role. Consider taking online courses or participating in workshops that focus on data analysis and troubleshooting techniques relevant to SaaS products.
✨Tip Number 4
Prepare to demonstrate your client service skills during the interview. Think of examples from your past experiences where you successfully resolved client issues or improved customer satisfaction, as this will show your passion for client service and your ability to thrive in a fast-paced environment.
We think you need these skills to ace Loan Trade Support Analyst (Hybrid - Flexible Options)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in loan trading and technical support. Emphasise any roles where you've provided client service or worked with SaaS products, as these are key for the Loan Trade Support Analyst position.
Craft a Compelling Cover Letter: In your cover letter, express your passion for client service and technology. Mention specific experiences that demonstrate your analytical skills and problem-solving abilities, particularly in fast-paced environments.
Showcase Communication Skills: Since excellent written and verbal communication is crucial for this role, ensure your application materials are clear, concise, and free of errors. Use professional language and structure your documents logically.
Highlight Relevant Tools and Technologies: If you have experience with Salesforce, Jira, or other relevant tools mentioned in the job description, be sure to include this in your application. This will show that you're familiar with the technologies used in the role.
How to prepare for a job interview at Broadridge Trading & Connectivity Solutions
✨Understand the Loan Trading Application
Make sure you have a solid grasp of how the Loan Trading Application works. Familiarise yourself with its features and functionalities, as well as common issues users might face. This knowledge will help you demonstrate your technical expertise during the interview.
✨Showcase Your Client Service Skills
Since this role heavily focuses on client interaction, be prepared to discuss your previous experiences in providing excellent customer service. Share specific examples where you resolved client issues effectively and how you ensured their satisfaction.
✨Prepare for Technical Questions
Expect questions related to troubleshooting and problem resolution. Brush up on your analytical skills and be ready to walk through how you would approach resolving a technical issue, especially in a fast-paced environment.
✨Demonstrate Communication Skills
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely. Be ready to explain complex technical concepts in simple terms, as you may need to liaise with clients who are not tech-savvy.
