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- Tasks: Provide top-notch technical support and troubleshoot issues for our clients.
- Company: Join Broadridge, a company that empowers you to grow while helping others.
- Benefits: Enjoy a collaborative culture, competitive salary, and opportunities for professional development.
- Why this job: Make a real difference by enhancing client satisfaction and service delivery.
- Qualifications: 1 year of technical support experience and a degree in Computer Science or related field.
- Other info: Be part of an inclusive team that values your unique perspective.
The predicted salary is between 30000 - 42000 £ per year.
At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team. This client-facing role provides end-to-end technical support to Broadridge customers. You'll coordinate daily service activities, troubleshoot issues, and drive incident and problem resolution. Working closely with development, infrastructure, and product teams, you'll help deliver reliable, high-quality service and contribute to continuous improvement initiatives.
Responsibilities:
- Coordinate all aspects of the service offering for assigned clients, including daily service requests, queries, incidents, problem, and change management.
- Provide end-to-end client support as part of a global team - covering troubleshooting, escalation management, and resolution of issues.
- Respond promptly to customer inquiries regarding product operation, configuration, and malfunctions.
- Participate in service-improvement projects focused on efficiency and effectiveness; leverage AI tools where appropriate.
- Collaborate across teams - development, infrastructure, and product - to ensure seamless service delivery.
- Host regular service review meetings with clients; recommend preventative maintenance or configuration optimizations to enhance product performance and client satisfaction.
- May lead small projects or provide guidance to others, applying technical expertise and project-management skills.
Requirements:
- Minimum 1 year of experience in a technical support or client-facing support role.
- Bachelor's degree in Computer Science, Engineering, or equivalent technical education.
- Strong written and verbal communication skills; comfortable engaging with stakeholders at all levels and confident in dynamic or uncertain situations.
- Fundamental knowledge of Unix, database technology, SQL, Python, or similar programming languages.
- Demonstrated interest in financial markets and IT systems, with the ability to apply general business knowledge developed through education or previous experience.
We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company - and ultimately a community - that recognises and celebrates everyone's unique perspective.
Jr Technical Customer Support employer: Broadridge Trading & Connectivity Solutions
Contact Detail:
Broadridge Trading & Connectivity Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Jr Technical Customer Support
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Broadridge on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Since this role involves troubleshooting and client support, practice explaining complex concepts in simple terms. We want to see how you communicate!
✨Tip Number 3
Show your passion for the financial markets and IT systems during your conversations. Share any relevant projects or experiences that highlight your interest and knowledge. It’ll make you stand out as a candidate who truly cares.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Broadridge team. Let’s get you that job!
We think you need these skills to ace Jr Technical Customer Support
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Jr Technical Customer Support role. Highlight your relevant experience in technical support and any skills that match the job description, like your knowledge of SQL or Python.
Showcase Your Communication Skills: Since this role involves client interaction, it's crucial to demonstrate your strong written and verbal communication skills. Use clear and concise language in your application to reflect how you can engage with stakeholders effectively.
Be Honest and Transparent: Remember, honesty is key! Be truthful about your experiences and skills. Any attempt to misrepresent yourself could lead to disqualification, so just be yourself and let your genuine interest in the role shine through.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows your enthusiasm for joining the Broadridge team!
How to prepare for a job interview at Broadridge Trading & Connectivity Solutions
✨Know Your Tech Basics
Brush up on your knowledge of Unix, SQL, and Python before the interview. Being able to discuss these technologies confidently will show that you’re prepared and capable of handling technical queries.
✨Showcase Your Communication Skills
Since this role involves client interaction, practice articulating your thoughts clearly. Use examples from past experiences where you successfully resolved issues or communicated complex information to non-technical stakeholders.
✨Understand the Company Culture
Familiarise yourself with Broadridge's commitment to empowerment and collaboration. Be ready to discuss how you can contribute to a positive team environment and support continuous improvement initiatives.
✨Prepare for Scenario Questions
Think about potential scenarios you might face in the role, such as troubleshooting a technical issue or managing a client’s expectations. Prepare structured responses using the STAR method (Situation, Task, Action, Result) to demonstrate your problem-solving skills.