Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver exceptional technical support and manage client expectations in a dynamic environment.
- Company: Leading financial services company based in Edinburgh with a strong focus on client satisfaction.
- Benefits: Hybrid working model, competitive salary, and opportunities for mentorship and leadership.
- Why this job: Join a collaborative team and make a real difference in client support within the finance sector.
- Qualifications: Over 5 years of technical support experience and proficiency in SQL and related technologies.
- Other info: Great opportunity for career growth and to lead less experienced team members.
The predicted salary is between 36000 - 60000 £ per year.
A financial services company based in Edinburgh is looking for a Technical Client Support Analyst to deliver exceptional service to clients. The ideal candidate will have over 5 years of experience in technical support, competent in SQL and other technologies.
Responsibilities include managing client expectations and resolving incidents effectively. This role offers a hybrid working model and opportunities to lead and mentor less experienced team members, fostering a collaborative environment.
Global Technical Support Analyst, Finance & Collateral in Edinburgh employer: Broadridge Financial Solutions
Contact Detail:
Broadridge Financial Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global Technical Support Analyst, Finance & Collateral in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance and tech sectors. We all know that sometimes it’s not just what you know, but who you know that can help you land that Global Technical Support Analyst role.
✨Tip Number 2
Prepare for those tricky technical questions! Brush up on your SQL skills and be ready to demonstrate your problem-solving abilities. We want you to show them you’re the go-to person for resolving incidents effectively.
✨Tip Number 3
Don’t forget to highlight your mentoring experience! If you’ve led or trained others, make sure to mention it. We believe that showcasing your ability to foster a collaborative environment can set you apart from the competition.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. We’re here to support you every step of the way, so let’s get you that interview for the Technical Client Support Analyst position!
We think you need these skills to ace Global Technical Support Analyst, Finance & Collateral in Edinburgh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical support experience, especially with SQL and other relevant technologies. We want to see how your skills align with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about delivering exceptional client service and how your experience makes you the perfect fit for our team. Let us know what excites you about this role!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've effectively resolved incidents in the past. We love candidates who can demonstrate their ability to manage client expectations and tackle challenges head-on!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Broadridge Financial Solutions
✨Know Your Tech Inside Out
Make sure you brush up on your SQL skills and any other relevant technologies before the interview. Be prepared to discuss specific technical scenarios where you've successfully resolved issues, as this will demonstrate your expertise and problem-solving abilities.
✨Understand Client Expectations
Since the role involves managing client expectations, think about how you've handled client interactions in the past. Prepare examples that showcase your ability to communicate effectively and maintain a positive relationship, even when things get tough.
✨Showcase Your Mentoring Skills
This position offers opportunities to lead and mentor others, so be ready to talk about your experience in guiding less experienced team members. Share specific instances where you've helped someone grow or overcome challenges, highlighting your collaborative spirit.
✨Prepare for Hybrid Work Questions
With a hybrid working model in place, expect questions about how you manage your time and productivity in both remote and office settings. Think of strategies you've used to stay organised and engaged, and be ready to share how you can contribute to a collaborative environment, regardless of where you're working from.
