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- Tasks: Support residents in sheltered housing to live independently and manage their welfare.
- Company: Join Broadland Housing Association, a top employer in the UK.
- Benefits: Enjoy enhanced annual leave, a generous pension scheme, and wellness perks.
- Why this job: Make a real difference in people's lives while building community connections.
- Qualifications: 5 GCSEs including English & Maths; experience in social housing is a plus.
- Other info: Great career growth opportunities in a supportive environment.
The predicted salary is between 28785 - 30622 £ per year.
Salary: Starting salary at £28,785, with progression opportunities to £30,622 per annum.
Shift Hours: Permanent, Full Time, 37 hours per week (Monday to Thursday 8.00am to 4.00pm and Friday, 8.00am – 3.30pm).
About the Role
We have an exciting opportunity for a Scheme Manager covering our Sheltered Housing Scheme in Norwich. We are looking for an enthusiastic and motivated individual to provide support to our residents to enable them to live as independently as possible. The role involves:
- Responsibility for delivering welfare, support and management services to residents living within sheltered housing schemes to enable them to live as independently as possible.
- Assisting tenants in claiming relevant welfare benefits, maximising their income and ensuring rent is paid through appropriate methods.
- Allocating and letting of empty homes within the schemes.
- Working with professional and voluntary agencies to encourage good neighbourhood relations and promote a sense of community.
About You
The role is extremely customer focussed and partnership working will often be required in order to meet the customer’s needs. Experience of multi-agency working and a good knowledge of local services is desirable. The successful candidate will need a minimum of 5 GCSEs (including English & Maths) or equivalent, good numeracy and literacy skills; a strong knowledge of Health & Safety practices and experience of providing support (including welfare and benefits) relevant to Tenants in Social Housing. Experience in a similar role is beneficial.
All staff and volunteers working for Broadland will always be expected to act in a manner that is consistent with our corporate values and behaviours.
About Us
Broadland Housing Association offers more than 5,700 quality homes across Norfolk and North Suffolk believing that everyone deserves a home that meets their needs; we offer a caring, effective and high-quality service that is fair to everyone. We are one of the top 25 Housing Organisations to work for in the UK and feature in the top 50 organisations to work for in the East of England.
As the role requires attendance at Broadland premises candidates must live within a 75-minute commute of their office location (Norwich, NR1 1HU).
We offer staff many great benefits such as:
- Enhanced annual leave starting from 22 days, plus a day off for your birthday, a volunteering day and a personal day.
- Generous contributory pension scheme.
- Access to an Employee Assistance Programme to support you when you need it.
- Health Cash Plan – claiming for things such as eye tests and prescriptions as well as many other wellness and money saving perks.
- Lots of training opportunities.
- And many more – Please see our benefits document available on our website!
For full details or if you have any questions regarding this role or any other vacancies at Broadland Housing Association, please contact our recruitment line and leave a message or email.
Closing date: Midnight on Wednesday 15 April 2026.
Scheme Manager, Permanent in Norwich employer: Broadland Housing
Contact Detail:
Broadland Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scheme Manager, Permanent in Norwich
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work at Broadland. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by researching common questions for Scheme Managers. Think about your experiences with multi-agency working and how you’ve supported tenants in the past.
✨Tip Number 3
Show your passion for community building! Be ready to discuss how you would promote good neighbourhood relations and support residents in living independently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining the Broadland team.
We think you need these skills to ace Scheme Manager, Permanent in Norwich
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Scheme Manager. We want to see how you can support our residents and contribute to their independence!
Showcase Your Experience: Don’t hold back on sharing your relevant experience, especially in multi-agency working and social housing. We love to see examples of how you've made a difference in similar roles!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and structure your thoughts logically. We appreciate a well-organised application that’s easy to read!
Apply Through Our Website: Remember to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Broadland Housing
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Scheme Manager. Familiarise yourself with the key aspects of supporting residents and managing welfare services. This will help you answer questions confidently and demonstrate your genuine interest in the role.
✨Showcase Your Customer Focus
Since this role is extremely customer-focused, prepare examples from your past experiences where you've successfully supported individuals or worked collaboratively with agencies. Highlight your ability to build relationships and promote community spirit, as these are crucial for the position.
✨Brush Up on Local Services
Having a good knowledge of local services is desirable for this role. Research the relevant welfare benefits and support services available in Norwich. Being able to discuss these during your interview will show that you're proactive and ready to assist residents effectively.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewers. Inquire about the team dynamics, the challenges faced by the current Scheme Manager, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the organisation is the right fit for you.