At a Glance
- Tasks: Support residents in sheltered housing to live independently and manage welfare services.
- Company: Join Broadland Housing Association, a top-rated employer in the UK.
- Benefits: Enjoy 22 days of annual leave, a birthday off, and a generous pension scheme.
- Other info: Great training opportunities and a supportive work environment await you.
- Why this job: Make a real difference in people's lives while building community connections.
- Qualifications: 5 GCSEs including English & Maths; experience in social care is a plus.
The predicted salary is between 23000 - 29000 £ per year.
Norwich
Starting salary at 27,677 per annum with progression opportunities to 29,444 per annum
Full Time 37 hours per week (Monday to Thursday 8.00am to 4.00pm and Friday 8.00am to 3.30pm)
Permanent
About the Role
We have an exciting opportunity for a Scheme Manager covering our Sheltered Housing Scheme in Norwich. We are looking for an enthusiastic and motivated individual to provide support to our residents to enable them to live as independently as possible. The role involves:
- Responsibility for delivering welfare support and management services to residents living within sheltered housing schemes to enable them to live as independently as possible.
- Assisting tenants in claiming relevant welfare benefits, maximising their income and ensuring rent is paid through appropriate methods.
- Allocating and letting of empty homes within the schemes.
- Working with professional and voluntary agencies to encourage good neighbourhood relations and promote a sense of community.
About You
The role is extremely customer focussed and partnership working will often be required in order to meet the customers' needs. Experience of multi-agency working and a good knowledge of local services is desirable. The successful candidate will need a minimum of 5 GCSEs (including English & Maths) or equivalent good numeracy and literacy skills; a strong knowledge of Health & Safety practices and experience of providing support (including welfare and benefits) relevant to Tenants in Social Housing. Experience in a similar role is beneficial.
All staff and volunteers working for Broadland will always be expected to act in a manner that is consistent with our corporate values and behaviours.
About Us
Broadland Housing Association offers more than 5,700 quality homes across Norfolk and North Suffolk believing that everyone deserves a home that meets their needs; we offer a caring effective and high-quality service that is fair to everyone. We are one of the top 25 top Housing Organisations to work for in the UK and feature in the top 50 organisations to work for in the East of England.
As the role requires attendance at Broadland premises candidates must live within a 75-minute commute of their office location (Norwich). Full details can be discussed within the interview process. Please note that there are no sponsorship opportunities for this role.
We offer staff many great benefits such as:
- Enhanced annual leave starting from 22 days plus a day off for your birthday, a volunteering day and a personal day.
- Generous contributory pension scheme.
- Access to an Employee Assistance Programme to support you when you need it.
- Health Cash Plan claiming for things such as eye tests and prescriptions as well as many other wellness and money saving perks.
- Lots of training opportunities.
- And many more please see our benefits document available on our website!
For full details or if you have any questions regarding this role or any other vacancies at Broadland Housing Association please contact our recruitment line and leave a message or email.
Closing date: Midnight Tuesday 28 October 2025
Required Experience: Manager
Key Skills: sheltered housing, elderly care, Social Care, Independent Living, Communication skills, Microsoft Outlook, housing management, ISO 13485, Research Experience, Rota Management, social activities, Research & Development
Employment Type: Full-Time
Experience: years
Vacancy: 1
Scheme Manager (Non-residential) in Norwich employer: Broadland Housing
Broadland Housing Association is an exceptional employer, offering a supportive work culture that prioritises employee well-being and development. With competitive salaries, generous benefits including enhanced annual leave, a contributory pension scheme, and extensive training opportunities, employees are encouraged to grow within their roles while making a meaningful impact in the community. Located in Norwich, the company fosters a collaborative environment where team members can thrive and contribute to providing quality homes across Norfolk and North Suffolk.
StudySmarter Expert Advice🤫
We think this is how you could land Scheme Manager (Non-residential) in Norwich
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector or related fields. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand what makes Broadland Housing Association tick, and be ready to show how your skills align with their mission of supporting residents.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to customer service and multi-agency working. We want you to feel confident and ready to impress!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find all the details about the role and benefits right there.
We think you need these skills to ace Scheme Manager (Non-residential) in Norwich
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Scheme Manager. We want to see how you can support our residents and contribute to their independence!
Showcase Your Experience:Don’t hold back on sharing your relevant experience in social housing or welfare support. We love to see examples of how you've made a difference in similar roles, so let us know about your achievements!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if it helps to convey your message better!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets to us quickly and efficiently!
How to prepare for a job interview at Broadland Housing
✨Know Your Stuff
Make sure you understand the role of a Scheme Manager inside out. Familiarise yourself with the responsibilities, especially around welfare support and community engagement. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Experience
Prepare specific examples from your past work that demonstrate your skills in multi-agency collaboration and supporting tenants. Think about situations where you've helped residents live independently or navigated welfare benefits—these stories will make you stand out.
✨Understand the Company Culture
Research Broadland Housing Association's values and mission. Be ready to discuss how your personal values align with theirs, especially regarding customer focus and community spirit. This shows that you’re not just looking for any job, but that you want to be part of their team.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. Inquire about the challenges faced by the current Scheme Manager or how they measure success in this role. This demonstrates your enthusiasm and helps you gauge if the company is the right fit for you.
