At a Glance
- Tasks: Support residents in sheltered housing to live independently and manage their welfare.
- Company: Join Broadland Housing Association, a top-rated employer in the UK.
- Benefits: Enjoy enhanced annual leave, a generous pension scheme, and wellness perks.
- Other info: Great career growth opportunities in a supportive environment.
- Why this job: Make a real difference in people's lives while building community connections.
- Qualifications: 5 GCSEs including English & Maths; experience in social housing is a plus.
The predicted salary is between 28785 - 30622 £ per year.
Starting Salary at £28,785, with progression opportunities to £30,622 per annum. Full time - 37 hours per week (Monday to Thursday 8.00am to 4.00pm and Friday 8.00am to 3.30pm). Permanent.
About the Role
We have an exciting opportunity for a Scheme Manager covering our Sheltered Housing Scheme in Norwich. We are looking for an enthusiastic and motivated individual to provide support to our residents to enable them to live as independently as possible. The role involves:
- Responsibility for delivering welfare, support and management services to residents living within sheltered housing schemes to enable them to live as independently as possible.
- Assisting tenants in claiming relevant welfare benefits, maximising their income and ensuring rent is paid through appropriate methods.
- Allocating and letting of empty homes within the schemes.
- Working with professional and voluntary agencies to encourage good neighbourhood relations and promote a sense of community.
- Occasional cover required across our other Sheltered Housing schemes across Norfolk and Suffolk.
About You
The role is extremely customer focussed and partnership working will often be required in order to meet the customer’s needs. Experience of multi-agency working and a good knowledge of local services is desirable. The successful candidate will need a minimum of 5 GCSEs (including English & Maths) or equivalent, good numeracy and literacy skills; a strong knowledge of Health & Safety practices and experience of providing support (including welfare and benefits) relevant to Tenants in Social Housing. Experience in a similar role is beneficial.
About Us
Broadland Housing Association offers more than 5,700 quality homes across Norfolk and North Suffolk believing that everyone deserves a home that meets their needs; we offer a caring, effective and high-quality service that is fair to everyone. We are one of the top 25 Housing Organisations to work for in the UK and feature in the top 50 organisations to work for in the East of England. As the role requires attendance at Broadland premises candidates must live within a 75-minute commute of their office location (Norwich, NR1 1HU).
We offer staff many great benefits such as:
- Enhanced annual leave starting from 22 days, plus a day off for your birthday, a volunteering day and a personal day.
- Generous contributory pension scheme.
- Access to an Employee Assistance Programme to support you when you need it.
- Health Cash Plan – claiming for things such as eye tests and prescriptions as well as many other wellness and money saving perks.
- Lots of training opportunities.
- And many more – Please see our benefits document available on our website!
For full details or if you have any questions regarding this role or any other vacancies at Broadland Housing Association, please contact our recruitment line on 01603 750109 and leave a message or email: recruitment@broadlandgroup.org. Closing date: midnight on Sunday 14 June 2026.
Scheme Manager in Norwich employer: Broadland Housing
Broadland Housing Association is an exceptional employer, offering a supportive and inclusive work environment in Norwich. With a strong commitment to employee development, generous benefits including enhanced annual leave and a contributory pension scheme, and a focus on community engagement, we empower our staff to make a meaningful impact in the lives of our residents. Join us to be part of a top-rated housing organisation that values your contributions and fosters professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Scheme Manager in Norwich
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work at Broadland Housing Association. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by researching common questions for Scheme Managers. Think about your past experiences and how they relate to the job description. We want to hear your stories!
✨Tip Number 3
Show off your passion for helping others! In your conversations and interviews, highlight your commitment to supporting residents and building community relationships. It’s all about that customer focus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find more details about the role and our awesome benefits there.
We think you need these skills to ace Scheme Manager in Norwich
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Scheme Manager. We want to see how you can support our residents and contribute to their independence!
Showcase Your Experience:Don’t hold back on sharing your relevant experience, especially in multi-agency working or social housing. We love to see examples of how you've made a difference in similar roles!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and structure your thoughts well. We appreciate a well-organised application that’s easy to read!
Apply Through Our Website:Remember to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Broadland Housing
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Scheme Manager. Familiarise yourself with the specifics of supporting residents in sheltered housing and how to assist them with welfare benefits. This knowledge will help you answer questions confidently and demonstrate your genuine interest in the role.
✨Showcase Your Customer Focus
Since this role is extremely customer-focused, prepare examples from your past experiences where you've successfully worked with clients or tenants. Highlight your ability to build relationships and work collaboratively with various agencies to meet customer needs. This will show that you’re aligned with the company’s values.
✨Demonstrate Your Problem-Solving Skills
Think of scenarios where you had to resolve issues for tenants or clients, especially in a social housing context. Be ready to discuss how you approached these challenges and what the outcomes were. This will illustrate your capability to handle the responsibilities of the role effectively.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the support available for staff, and the community initiatives they have in place. This not only shows your enthusiasm but also helps you gauge if the organisation is the right fit for you.
