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- Tasks: Schedule activities efficiently to enhance productivity and resident satisfaction.
- Company: Join Broadland Housing Association, a top-rated employer in the UK.
- Benefits: Enjoy enhanced leave, a generous pension scheme, and wellness perks.
- Why this job: Make a real difference in residents' lives while developing your career.
- Qualifications: Organised, proactive individuals with customer service experience are ideal.
- Other info: Hybrid working model with excellent training and growth opportunities.
The predicted salary is between 27025 - 28750 £ per year.
Salary: Starting Salary at £27,025, with future progression opportunities to £28,750 per annum
Shift Hours: Permanent Scheduler Hybrid Homeworking with office base in Norwich (a minimum of 2 days per week in the office) Full time, 37 hours a week, Monday – Friday
Permanent Contract
About the role
We have an exciting opportunity for a Scheduler to join our busy Team. To help support our repairs service in delivering effective and efficient scheduling in an aim to help maximise productivity and improve resident satisfaction. Some of the main duties of the role will involve:
- Activity scheduling work to be completed in the relevant timescales and ensuring that diaries are scheduled efficiently and proactively for best use of time for our Operatives
- Communicating effectively at every stage of scheduling and job interaction with the resident to keep them informed in an aim to help reduce complaints in addition to liaising with Operatives, contractors and suppliers to deliver a seamless service.
About You
We are looking for someone that is organised, proactive and hard-working. Someone that can manage their time and diaries efficiently and use their own initiative on a daily basis. Experience of working within a customer facing role (or over the phone) where clear and effective communication is essential and experience of working in a similar role, ideally in the housing or maintenance sector is beneficial. The successful candidate will be proficient in using IT and Microsoft programmes and a digital champion for others within Broadland. All team members and colleagues working for Broadland will always be expected to act in a manner that is consistent with our corporate values and behaviours.
About Us
Broadland Housing Association offers more than 5,700 quality homes across Norfolk and North Suffolk believing that everyone deserves a home that meets their needs; we offer a caring, effective and high-quality service that is fair to everyone. We are one of the top 25 Housing Organisations to work for in the UK and feature in the top 50 organisations to work for in the East of England. We are a Hybrid Homeworking employer and provide the team with the tools to work from home (approx. 60% home and 40% office split). As the role requires attendance at Broadland premises candidates must live within a 75-minute commute of their office location (Norwich, NR1 1HU / NR2 2PL).
We offer staff many great benefits such as:
- Enhanced annual leave starting from 22 days, plus a day off for your birthday, a volunteering day and a personal day.
- Generous contributory pension scheme.
- Access to an Employee Assistance Programme to support you when you need it.
- Health Cash Plan – claiming for things such as eye tests and prescriptions as well as many other wellness and money saving perks.
- Utilities allowance to support hybrid home workers.
- Lots of training opportunities.
- And many more – Please see our benefits document available on our website!
For full details or if you have any questions regarding this role or any other vacancies at Broadland Housing Association, please contact our recruitment line and leave a message or email.
Closing date: Midnight on Wednesday 08 April 2026
Scheduler, Permanent in Norwich employer: Broadland Housing
Contact Detail:
Broadland Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scheduler, Permanent in Norwich
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Broadland Housing Association. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills in scheduling and communication can benefit the team. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your tech skills! Since the role requires proficiency in IT and Microsoft programmes, be ready to discuss your experience with these tools. Maybe even mention a time when you used tech to improve efficiency in a previous role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Scheduler, Permanent in Norwich
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Scheduler role. Highlight your organisational skills and any relevant experience in scheduling or customer service. We want to see how you can bring value to our team!
Show Off Your Communication Skills: Since effective communication is key in this role, give examples of how you've successfully interacted with customers or colleagues in the past. We love seeing candidates who can keep everyone informed and happy!
Be Proactive: Demonstrate your proactive nature in your application. Share instances where you've taken the initiative to solve problems or improve processes. We’re looking for someone who can think on their feet and manage their time well!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you can find all the details about the role and our fantastic benefits there!
How to prepare for a job interview at Broadland Housing
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Scheduler role and its responsibilities. Familiarise yourself with the key duties like activity scheduling and effective communication. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Organisational Skills
As a Scheduler, being organised is crucial. Prepare examples from your past experiences where you successfully managed time and resources. Highlight how you prioritised tasks and ensured efficient scheduling, as this will resonate well with the interviewers.
✨Communicate Clearly and Confidently
Effective communication is key in this role. During the interview, practice clear and concise responses. You might even want to prepare a few questions about their communication processes to show your proactive approach and understanding of the importance of keeping residents informed.
✨Emphasise Your IT Proficiency
Since the role requires proficiency in IT and Microsoft programmes, be ready to discuss your experience with these tools. If you have any specific examples of how you've used technology to improve scheduling or communication, share those during the interview to highlight your skills.