At a Glance
- Tasks: Schedule appointments and manage diaries for electrical compliance to enhance resident satisfaction.
- Company: Join Broadland Housing Association, a top-rated employer in the UK.
- Benefits: Enjoy competitive salary, enhanced leave, health perks, and training opportunities.
- Other info: Hybrid working model with great career progression and a vibrant team culture.
- Why this job: Make a real difference in residents' lives while developing your career in a supportive environment.
- Qualifications: Organised, proactive, with customer service experience and IT skills.
The predicted salary is between 28750 - 28750 £ per year.
Salary: Starting Salary at 27,025, with future progression opportunities to 28,750 per annum
Shift Hours: Permanent, Full time, 37 hours a week, Monday - Friday
Hybrid Homeworking with office base in Norwich (a minimum of 2 days per week in the office)
About the role
We have an exciting opportunity for a Scheduler to join our busy Team. To help support our repairs service in delivering effective and efficient scheduling focusing on Electrical Compliance in an aim to help maximise productivity and improve resident satisfaction. Some of the main duties of the role will involve:
- Activity scheduling Electrical Inspection Condition Reports (EICR) appointments to be completed in the relevant timescales and ensuring that diaries are scheduled efficiently and proactively for best use of time for our Operatives
- Scheduling electrical remedial works, where required from EICRs within regulatory timeframes
- Communicating effectively at every stage of scheduling and job interaction with the resident to keep them informed in an aim to help reduce complaints in addition to liaising with Operatives, contractors and suppliers to deliver a seamless service.
About You
We are looking for someone that is organised, proactive and hard-working. Someone that can manage their time and diaries efficiently and use their own initiative on a daily basis. Experience of working within a customer facing role (or over the phone) where clear and effective communication is essential and experience of working in a similar role, ideally in the housing or maintenance sector is beneficial. The successful candidate will be proficient in using IT and Microsoft programmes and a digital champion for others within Broadland. All team members and colleagues working for Broadland will always be expected to act in a manner that is consistent with our corporate values and behaviours.
About Us
Broadland Housing Association offers more than 5,700 quality homes across Norfolk and North Suffolk believing that everyone deserves a home that meets their needs; we offer a caring, effective and high-quality service that is fair to everyone. We are one of the top 25 Housing Organisations to work for in the UK and feature in the top 50 organisations to work for in the East of England. We are a Hybrid Homeworking employer and provide the team with the tools to work from home (approx. 60% home and 40% office split). As the role requires attendance at Broadland premises candidates must live within a 75-minute commute of their office location (Norwich, NR1 1HU / NR2 2PL).
We offer staff many great benefits such as:
- Enhanced annual leave starting from 22 days, plus a day off for your birthday, a volunteering day and a personal day.
- Generous contributory pension scheme.
- Access to an Employee Assistance Programme to support you when you need it.
- Health Cash Plan claiming for things such as eye tests and prescriptions as well as many other wellness and money saving perks.
- Utilities allowance to support hybrid home workers.
- Lots of training opportunities.
- And many more.
Please see our benefits document available on our website!
For full details or if you have any questions regarding this role or any other vacancies at Broadland Housing Association, please contact our recruitment line and leave a message or email.
Closing date: Midnight on Monday 22 June 2026. We reserve the right to close this vacancy before the stated closing date, should we receive sufficient applications.
Scheduler (Compliance), Permanent in Norwich employer: Broadland Housing
Broadland Housing Association is an exceptional employer, recognised as one of the top 25 housing organisations in the UK, offering a supportive and inclusive work culture that prioritises employee well-being and development. With a hybrid working model, generous benefits including enhanced annual leave, a contributory pension scheme, and numerous training opportunities, employees are empowered to thrive both personally and professionally while making a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Scheduler (Compliance), Permanent in Norwich
✨Join Compliance Communities
Get involved in compliance and risk communities — both online and offline. Look for forums, LinkedIn groups, or even local meetups where compliance pros hang out. You never know who might drop a job opportunity your way!
✨Attend Industry Conferences
Keep an eye out for compliance and risk management conferences and workshops in your area. These events are a goldmine for networking, and they often have job boards or recruiters on-site looking for new talent. Plus, it’s a chance to learn what's trending in the field.
✨Leverage Your University Career Services
If you’ve recently graduated or are still studying, head over to your university's career services. Many companies, including those in compliance, actively recruit fresh talent through these services, so make sure you tap into that resource.
✨Showcase Your Knowledge Online
Start writing articles or blog posts about compliance topics that interest you. Share them on platforms like LinkedIn to demonstrate your knowledge and passion. This not only builds your presence in the field but can also catch the attention of companies like Broadland Housing looking for candidates who are engaged and informed.
We think you need these skills to ace Scheduler (Compliance), Permanent in Norwich
Some tips for your application 🫡
Show Your Understanding of Compliance:In the compliance-risk field, it's super important to showcase your understanding of regulations and risk management frameworks. Highlight any relevant coursework, certifications (like ICA or AML), or even projects that demonstrate your knowledge and commitment to this area. We want to see how you can navigate this complex landscape!
Quantify Your Achievements:When detailing your experience, try to quantify your achievements. For example, if you've previously worked on a project that improved compliance metrics or reduced risk exposure, give us the numbers! This data-driven approach really stands out to hiring managers in compliance-risk roles.
Tailor Your CV to Reflect Relevant Skills:Make sure your CV highlights skills that are particularly relevant to compliance, like attention to detail, analytical thinking, and report writing. Ensure these are easy to spot – consider using bullet points to break down your responsibilities and achievements for maximum impact!
Craft a Motivating Cover Letter:In your cover letter, let us know why you’re excited about the compliance-risk role at Broadland Housing. Share what motivates you about compliance, and how you believe you can contribute to our mission. This is your chance to showcase not only your skills but also your passion for this important field!
How to prepare for a job interview at Broadland Housing
✨Master the Regulations
Brush up on key compliance regulations relevant to the industry you're applying to. Familiarising yourself with specific laws and frameworks used in your field will give you an edge during technical questions. Show that you’re not just aware of them but can also apply them—think real-life scenarios!
✨Show Your Analytical Skills
Compliance roles really focus on analytical skills, so be prepared for case studies or situational questions during the interview. We've got to demonstrate how we approach risk assessments or compliance audits, possibly drawing on examples from past experiences or university projects. Bring some thoughtful case scenarios to discuss!
✨Know Your Tools
Get comfortable with commonly used compliance software and tools. Familiarity with platforms like RSA or MetricStream can really impress during your interview, as it shows you're ready to hit the ground running. If you’ve had any experience with them, make sure to highlight that!
✨Align with Company Culture
Since it's a full-time position, show your long-term commitment and interest in the company’s mission and values. Dive into how your ethics and professional philosophy align with Broadland Housing’s stance on compliance. A shared vision can really resonate with interviewers looking for fit as much as skill!
