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- Tasks: Support tenants and manage housing issues while building strong community relationships.
- Company: Join Broadland Housing Association, a top-rated employer in the UK.
- Benefits: Enjoy enhanced leave, a generous pension scheme, and wellness perks.
- Other info: Hybrid working model with great training opportunities and a supportive team.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: 5 GCSEs including Maths and English; customer service experience preferred.
The predicted salary is between 36255 - 38567 £ per year.
Salary: Starting Salary at £36,255 per annum, with future progression opportunities to £38,567 plus Essential Car User entitlement of £4,548.48 per annum.
Shift Hours: Temporary Neighbourhood Officer (City Centre and Horsham St Faith with cover across the operating area) Agile Hybrid Homeworking (office base Norwich) Full time, 37 hours a week, Monday – Friday.
About the role
We’re recruiting two Neighbourhood Officers to join our team on a permanent basis. One post will be based in Norwich city centre; the other will be based in our North Hub (Horsham) and be expected to provide cover and support across our locations when needed. We’re looking for people who are customer-focused, build strong relationships with colleagues and partners, and can confidently organise and prioritise a busy workload.
The role involves:
- The post holders will be responsible for the allocation and letting of empty homes in the Norwich and Norfolk area in line with our policies and procedures.
- The post holder will deliver services that assist tenants to peaceably enjoy occupation of their homes by taking appropriate action, in accordance with Association policy, in response to incidents of neighbour nuisance, anti-social behaviour and harassment up to and including attendance and participation at County Court hearings for injunction and possession.
- City Centre post includes ten hours a week at a scheme based within the NR5 area which is service charged to the residents and includes housing-related administrative tasks supporting an asset-based project.
- The Horsham post will provide cover across Norfolk including covering areas where there is high demand or cover for periods of leave.
- Support with some Health and Safety checks.
- Working closely with our Tenancy Support Team and Income Recovery team.
- Working with professional and voluntary agencies in the development of good neighbourhood relations.
- To work with professional agencies to safeguard vulnerable adults and children.
About You
The successful candidate will have a minimum of 5 GCSE’s including Maths and English (Grade C/Level 4) or equivalent, excellent communication skills, a positive outlook and a can-do attitude. The ideal candidate will have knowledge of tenancy agreements, housing legislation and welfare benefits. Experience of multi-agency/partnership working and experience working with customers face to face. A driving licence and access to own vehicle is essential as travel throughout Norfolk may be required and the candidate will be required to undertake a basic Disclosure and Barring Service (DBS) check.
All team members and colleagues working for Broadland will always be expected to act in a manner that is consistent with our corporate values and behaviours.
About Us
Broadland Housing Association offers more than 5,700 quality homes across Norfolk and North Suffolk believing that everyone deserves a home that meets their needs; we offer a caring, effective and high-quality service that is fair to everyone. We are one of the top 25 Housing Organisations to work for in the UK and feature in the top 50 organisations to work for in the East of England. We are a Hybrid Homeworking employer and provide the team with the tools to work from home (approx. 60% home and 40% office split). As the role requires attendance at Broadland premises candidates must live within a 75-minute commute of their office location (Norwich, NR1 1HU).
We offer staff many great benefits such as:
- Enhanced annual leave starting from 22 days, plus a day off for your birthday, a volunteering day and a personal day.
- Generous contributory pension scheme.
- Access to an Employee Assistance Programme to support you when you need it.
- Health Cash Plan – claiming for things such as eye tests and prescriptions as well as many other wellness and money saving perks.
- Utilities allowance to support hybrid home workers.
- Lots of training opportunities.
As we are recruiting for two roles, on your application, please state which area you would prefer to work in. For full details or if you have any questions regarding this role or any other vacancies at Broadland Housing Association, please contact our recruitment line.
Unfortunately, we do not offer Sponsorship.
Closing date: Midnight on Tuesday 19th May 2026.
Neighbourhood Officer, Temporary in Norwich employer: Broadland Housing
Contact Detail:
Broadland Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Officer, Temporary in Norwich
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector or related fields. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand what makes Broadland Housing Association tick, and be ready to discuss how your skills align with their mission.
✨Tip Number 3
Practice your communication skills! As a Neighbourhood Officer, you'll need to build strong relationships. Role-play common interview questions with a friend to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at Broadland.
We think you need these skills to ace Neighbourhood Officer, Temporary in Norwich
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Neighbourhood Officer role. We want to see how you can contribute to our team, so don’t hold back on showcasing your customer-focused approach!
Showcase Your Communication Skills: Since excellent communication is key for this role, use your application to demonstrate your ability to convey information clearly and effectively. Whether it’s through your writing style or examples of past interactions, let us see your strengths shine!
Highlight Relevant Experience: If you’ve got experience in tenancy agreements, housing legislation, or working with customers face-to-face, make sure to mention it! We’re looking for candidates who can hit the ground running, so any relevant experience will definitely catch our eye.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the details you need about the role there!
How to prepare for a job interview at Broadland Housing
✨Know Your Stuff
Make sure you brush up on housing legislation, tenancy agreements, and welfare benefits. Being knowledgeable about these topics will show that you're serious about the role and can handle the responsibilities of a Neighbourhood Officer.
✨Show Off Your People Skills
Since this role involves working closely with tenants and various agencies, be prepared to discuss your experience in building relationships. Share specific examples of how you've successfully managed customer interactions or resolved conflicts in the past.
✨Be Ready for Scenario Questions
Expect questions that ask how you'd handle specific situations, like dealing with anti-social behaviour or supporting vulnerable individuals. Think through potential scenarios beforehand and have a clear plan of action ready to share.
✨Demonstrate Your Organisational Skills
With a busy workload expected, highlight your ability to prioritise tasks effectively. Discuss any tools or methods you use to stay organised, and provide examples of how you've successfully managed multiple responsibilities in previous roles.