Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support tenants, manage housing allocations, and foster positive neighbourhood relations.
- Company: Join Broadland Housing Association, a top-rated employer in the UK.
- Benefits: Enjoy enhanced leave, a generous pension scheme, and wellness perks.
- Why this job: Make a real difference in your community while enjoying flexible hybrid working.
- Qualifications: 5 GCSEs including Maths and English; strong communication skills required.
- Other info: Great career progression opportunities and supportive team culture.
The predicted salary is between 34860 - 37083 £ per year.
Salary: Starting Salary at £34,860 per annum, with future progression opportunities to £37,083 with Essential Car User entitlement of £4,373.52 per annum.
Shift Hours: Permanent Neighbourhood Officer Agile Hybrid Homeworking (office base Norwich) Full time, 37 hours a week, Monday – Friday.
About the role
We have an exciting opportunity for a Neighbourhood Officer to join our team. The role requires a candidate who is customer-focused, able to establish positive relationships both internally and externally and can organise and prioritise a busy workload. The role involves:
- The post holder will be responsible for the allocation and letting of empty homes in the Norwich area in line with our policies and procedures.
- The post holder will deliver services that assist tenants to peaceably enjoy occupation of their homes by taking appropriate action, in accordance with Association policy, in response to incidents of neighbour nuisance, anti-social behaviour and harassment up to and including attendance and participation at County Court hearings for injunction and possession.
- The post includes ten hours a week at a scheme based within the NR5 area which is service charged to the residents.
- The post includes housing-related administrative tasks supporting an asset-based project.
- Support with some Health and Safety checks.
- Working closely with our Tenancy Support Team and Income Recovery team.
- Working with professional and voluntary agencies in the development of good neighbourhood relations.
- To work with professional agencies to safeguard vulnerable adults and children.
About You
The successful candidate will have a minimum of 5 GCSE’s including Maths and English (Grade C/Level 4) or equivalent, excellent communication skills, a positive outlook and a can-do attitude. The ideal candidate will have knowledge of tenancy agreements, housing legislation and welfare benefits. Experience of multi-agency/partnership working and experience working with customers face to face. A driving licence and access to own vehicle is essential as travel throughout Norfolk may be required and the candidate will be required to undertake a basic Disclosure and Barring Service (DBS) check.
About Us
Broadland Housing Association offers more than 5,700 quality homes across Norfolk and North Suffolk believing that everyone deserves a home that meets their needs; we offer a caring, effective and high-quality service that is fair to everyone. We are one of the top 25 Housing Organisations to work for in the UK and feature in the top 50 organisations to work for in the East of England. Our team are provided with the digital tools to work from home as well as a supportive and flexible understanding of the challenges this sometimes presents. We are a Hybrid Homeworking employer - with a 60/40 split guide (60% home/up to 40% office - if required). As the role requires attendance at Broadland premises candidates must live within a 75-minute commute of their office location (Norwich, NR9 5DG).
We offer staff many great benefits such as:
- Enhanced annual leave starting from 22 days, plus a day off for your birthday, a volunteering day and a personal day.
- Generous contributory pension scheme.
- Access to an Employee Assistance Programme to support you when you need it.
- Health Cash Plan – claiming for things such as eye test and prescriptions as well as many other wellness and money saving perks.
- Utilities allowance to support hybrid home workers.
- Lots of training opportunities.
- And many more – Please see our Benefits Document available on our website.
For full details or if you have any questions regarding this role or any other vacancies at Broadland Housing Association, please contact our recruitment line and leave a message or email.
Closing date: Midnight Sunday 30 November 2025
Interview Proposed Date: Thursday 11 December 2025
Neighbourhood Officer, Permanent in Norwich employer: Broadland Housing
Contact Detail:
Broadland Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Officer, Permanent in Norwich
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work at Broadland Housing Association. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by researching common questions for Neighbourhood Officers. Think about your past experiences and how they relate to the job description. We want to hear your stories!
✨Tip Number 3
Show off your customer service skills! Be ready to discuss how you've handled tricky situations with tenants or clients before. It’s all about demonstrating that can-do attitude we love.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the details about the role and our awesome benefits there.
We think you need these skills to ace Neighbourhood Officer, Permanent in Norwich
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Neighbourhood Officer role. We want to see how you can bring value to our team, so don’t hold back on showcasing your customer-focused approach!
Showcase Your Communication Skills: Since this role involves working closely with tenants and various agencies, it’s crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to reflect your ability to build positive relationships.
Highlight Relevant Experience: If you’ve got experience in housing legislation, tenancy agreements, or multi-agency working, make sure to mention it! We’re looking for candidates who can hit the ground running, so any relevant experience will definitely give you an edge.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way to ensure your application gets the attention it deserves, and we can’t wait to hear from you!
How to prepare for a job interview at Broadland Housing
✨Know Your Stuff
Make sure you brush up on housing legislation, tenancy agreements, and welfare benefits. Being knowledgeable about these topics will show that you're serious about the role and can handle the responsibilities of a Neighbourhood Officer.
✨Showcase Your People Skills
Since this role involves working closely with tenants and various agencies, be prepared to discuss your experience in building positive relationships. Share specific examples of how you've successfully managed conflicts or supported customers in the past.
✨Demonstrate Your Organisational Skills
The job requires juggling multiple tasks, so think of ways to illustrate your ability to prioritise and manage a busy workload. You could mention tools or methods you use to stay organised, like digital planners or task management apps.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations related to neighbour nuisance or anti-social behaviour. Prepare by thinking through how you would handle these scenarios, focusing on your problem-solving skills and adherence to policies.