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- Tasks: Lead a team to deliver efficient and high-quality repairs across properties.
- Company: Join Broadland Housing Association, a top employer in the UK.
- Benefits: Enjoy enhanced leave, health perks, and a generous pension scheme.
- Why this job: Make a real difference in communities while developing your career.
- Qualifications: Experience in building/construction and strong leadership skills required.
- Other info: Hybrid working model with excellent training and growth opportunities.
The predicted salary is between 45748 - 48670 £ per year.
Salary: Starting Salary at £45,748 per annum, with future progression opportunities to £48,670, plus Essential Car User Allowance of £4,866 per annum.
Shift Hours: Permanent
Local Delivery Repairs Manager Hybrid Homeworking with office base in Norwich Full time, 37 hours a week, Monday – Friday
Permanent Contract
About the role
We have an exciting opportunity for a Repairs Manager to join our City Centre Team. This role is pivotal in ensuring that repairs are delivered safely, efficiently, and to a high standard. You will manage a team of Operatives delivering responsive and empty homes works throughout our properties. You will act as operational lead for providing an excellent repair service, resolving issues quickly and maintain strong visibility across communities, homes and local teams.
Some of the main responsibilities of the role will include:
- Taking ownership for providing and delivering an efficient and timely repairs service in your area (including empty homes) as well as supporting other teams, including but not limited to customer enquiries / satisfaction, quality assurance, efficient working and swift resolution of issues.
- To carry out managerial duties and monitor operative performance and efficiency as well as supporting with H&S and Compliance matters i.e. carrying out inspections, risk assessments and toolbox talk.
- Ability to mentor, coach and motivate employees to deliver excellent solution-focused services and demonstrate the attitude and behaviours expected of a resident focused organisation support high levels of staff engagement and to deliver high levels of tenant satisfaction by contributing to service improvement.
About You
We are looking for an enthusiastic and motivated individual with experience or a good knowledge of the building / construction industry. A HNC or similar qualification is advantageous. This individual will be proactive and have the ability to use their own initiative. The successful candidate will have experience of managing trade operatives with an excellent ability to influence and support line reports and the ability to communicate both verbally and written at all levels. You will be a champion of digital improvement with a strong digital competency. A driving licence and access to own vehicle is essential as travel throughout Norfolk will be required.
All team members and colleagues working for Broadland will always be expected to act in a manner that is consistent with our corporate values and behaviours.
About Us
Broadland Housing Association offers more than 5,700 quality homes across Norfolk and North Suffolk believing that everyone deserves a home that meets their needs; we offer a caring, effective and high-quality service that is fair to everyone. We are one of the top 25 Housing Organisations to work for in the UK and feature in the top 50 organisations to work for in the East of England. We are a Hybrid Homeworking employer and provide the team with the tools to work from home (approx. 60% home and 40% office split). As the role requires attendance at Broadland premises candidates must live within a 75-minute commute of their office location (Norwich, NR1 1HU).
We offer staff many great benefits such as:
- Enhanced annual leave starting from 22 days, plus a day off for your birthday, a volunteering day and a personal day.
- Generous contributory pension scheme.
- Access to an Employee Assistance Programme to support you when you need it.
- Health Cash Plan – claiming for things such as eye tests and prescriptions as well as many other wellness and money saving perks.
- Utilities allowance to support hybrid home workers.
- Additional earning opportunities through call out.
- Lots of training opportunities.
- And many more – Please see our benefits document available on our website!
For full details or if you have any questions regarding this role or any other vacancies at Broadland Housing Association, please contact our recruitment line and leave a message or email.
Closing date: midnight on Tuesday 31 March 2026
Local Delivery Repairs Manager, Permanent in Norwich employer: Broadland Housing
Contact Detail:
Broadland Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Local Delivery Repairs Manager, Permanent in Norwich
✨Tip Number 1
Network like a pro! Reach out to your connections in the building and construction industry. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Show them you’re not just another candidate; you’re genuinely interested in their mission and how you can contribute to their success.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to managing teams and delivering excellent service. We want you to feel confident and ready to showcase your skills!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities right there at your fingertips.
We think you need these skills to ace Local Delivery Repairs Manager, Permanent in Norwich
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Local Delivery Repairs Manager role. Highlight your experience in the building or construction industry, and showcase how your skills align with the responsibilities mentioned in the job description.
Showcase Your Leadership Skills: Since this role involves managing a team of operatives, it's crucial to demonstrate your leadership abilities. Share examples of how you've motivated and supported your team in previous roles, and how you’ve contributed to high levels of tenant satisfaction.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. This will help us quickly understand your qualifications and how you can contribute to our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us without any hiccups. Plus, you’ll find all the details about the role and our fantastic benefits there!
How to prepare for a job interview at Broadland Housing
✨Know Your Stuff
Make sure you brush up on your knowledge of the building and construction industry. Familiarise yourself with common repair processes and standards, as well as any relevant health and safety regulations. This will show that you're not just interested in the role, but that you understand the intricacies involved.
✨Showcase Your Leadership Skills
As a Local Delivery Repairs Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on mentoring, coaching, and motivating staff. Be ready to discuss specific situations where you resolved conflicts or improved team performance.
✨Demonstrate Your Problem-Solving Abilities
Think of scenarios where you've had to resolve issues quickly and efficiently. Highlight your approach to problem-solving and how you ensure customer satisfaction. This is crucial for the role, so come prepared with real-life examples that showcase your skills.
✨Embrace Digital Competency
Since the role requires a champion of digital improvement, be ready to discuss your experience with digital tools and technologies. Share how you've used these tools to enhance service delivery or improve operational efficiency in previous roles.